Hotel berhampiran Lady Darley's Lookout, Katoomba

This old world charm hotel is authentic in many ways. From the beautiful stained glass windows, the three fireplace common rooms and the mix and match furniture scattered throughout the hotel. Staff are friendly, location is equidistant between Katoomba station and Echo Point which is very convenient as a base for lots of options. Our twin room was no exception of an old world charm hotel. Effectively two rooms with a bathroom off the room furtherest from the door. This makes sense if one of you is more susceptible to night time bathroom visits. Stay comes with complimentary breakfast, so wise up to travel booking sites that tries to sell you breakfast. Visited in a peak travel period during FIFA world cup so prices were higher. The cute hotel bar is only open to 6pm - unfortunately didn't use it but would have if it was open till 7pm. Guest parking was full but plenty of available street parking.

The room was warm enough to make ourselves comfy. The running water was so nice too. The place was neat and clean. It wasn’t noisy at all. Nearby supermarkets espesh Aldi and Woolies. Friendly staff. Enough blankets to use. We had two tellies.

Stayed in the two bedroom unit. Kitchen has all the basics. Good beds and two bathrooms. Walls dirty but otherwise very clean unit. You can hear some noice from the street but it didn’t bother us. The unit has one window to look out and one that has coloured glass so you can’t see through and this makes the unit dark. We didn’t care because we just needed a place to sleep and enjoyed the sceneries all day out hiking. Very friendly and attentive staff.

On arrival the place appeared rundown but not terribly bad. We arrived late and settled into a shared 4 bed dorm. We got lucky and it was just us to start. After an hour of sleep on a bed of rocks, a guest (who was called an annoyance by staff to me) was placed in our room. The gentleman was drunk and noisy upon arrival, up and down with all the lights on and off at least once an hour. This would have been fine except I was informed by an unapologetic and rude staff member the next day (hours after checking out) that there was a spare room he could have been placed in. Being in a shared dorm you expect other travellers, we ourselves had just driven for 15 hours from queensland. The first thing we were hoping to do upon arrival was shower, alas there was no towels to be found anywhere in the premises. And not for a lack of searching either as I searched both that night and the next morning before we left. The room was provided with a tiny electric space heater, which combined with a broken window and high ceilings, did nothing to keep any heat as we froze in our beds all night to the sound of our roommates jet plane snoring. The next morning we promptly checked ourselves out by 10am. Whilst we waited to see if any staff would show (in case you're wondering, they didnt), we shopped around online for a new hotel. Having found a new hotel who could get us in (and with a working shower) by 11am we sent a text to the property asking them to contact us. I prebooked 2 beds for 10 nights, of which we stayed for 1. None of which has been refunded, or acknowledged, after multiple attempts to contact the hostel I was told to take it up with booking.com from the rudest staff member I had yet to speak to. After following all the steps on booking.com I was ignored by the property for 10 days. In this time I have called and sent multiple messages to the property. I would not recommend my worst enemy stay with the conditions we were greeted with. I am yet to receive any communication from the hostel regarding my stay.

One Of a kind. This hotel has a wonderful atmosphere, the staff are pleasant nothing was too much trouble. The breakfast was just perfect and Ling our waitress was delightful. I would recommend a room with a view. I cannot fault this hotel, and I have stayed in many all around the world. Great customer service, clean, old-world charm at its best, close to all attractions and eateries and nice fireplaces to keep you warm. Would I stay again most definitely.

No wifi throughout my stay(they said it's the weather(?)). Restaurant is inactive which makes it a 20 minutes walk hassle just to get coffee in town. TV won't turn on. Since it's not in town, I recommend it only if you come with a car. Rooms are indeed clean and bed is comfy.

Old resort but great activities and amenities for children. Don’t bother with italian restaurant onsite but cafe is okay with nice coffee and hot chocolate. Indoor Heated pool is not suitable for very young children as its a lap pool and an very warm onsen jacuzzi. Train ride was great fun for the kids!

Unfortunately we started off on a bad foot when we had to wait in excess of an hour past our book in time for our room to be ready, then when we did finally get in, the TV remote wouldn't work and to turn it on manually meant it was stuck on one channel with no volume. Went back to reception and swapped batteries which didn't help, then we're told that thier maintenance people wouldn't be back until Monday so nothing they could do. To thier credit they did extend our check out time by an hour and provided breakfast at thier sister property in Katoomba. The property is in need of some TLC and to call them luxury apartments is a bit of a stretch, but they are in good condition overall. To access the studio lofts are up a rather tall flight of stairs that doesn't have a hand rail all the way, and the step treads are rather small (only just over half the length of my foot) which will make it very difficult for anyone with mobility issues. The room does have a kitchenette, but the only thing to cook with is a microwave, no hot plate or frypan included, so bring plastic wrap, paper towel etc with you, aswell as cutlery as there was only 1 knife, 3 forks and heaps of spoons. Room had a nice gas log fire place though we needed the a/con to help heat the room. Also a super sized 2 person spa that's so deep that if your not particularly tall you'll struggle to get in and out of. The shower is over the spa and with the weird uneven base, it makes it difficult to stand in to shower, aswell as a lack of grab rails anywhere.

The KYAH looks so lovely on the internet and upon arrival in the public spaces as well as at first glimpse in the room. However, once you look more in detail as you stay in the room and would like to have a good time relaxing and enjoying the Blue Mountains, you will discover, it is not worth the price. Design ist nice and fancy, however the bathrooms will need some refurbishment soon. Nonetheless, I have never seen so much mould in the room itself. This is very dangerous, especially when you not just for one night and are with your whole family including Infant. I have never seen so wet windows after just sleeping which explains the mould. In addition, after having a shower the whole bathrooms hast hundreds of drops from the very low ceiling. While adressing these problems to staff, no real interest in solving the problems were shown. While the remote control was not working, this was solved quickly by replacing batteries. Breakfast was very disappointing. E.g. toast was empty and it was said, there is none anymore available. However, while having a glimpse to the kitchen, there was a full package of toast handled by one of the kitchen staff, but not for the tiny buffet. Dinner at BLAQ was tasty and staff very nice. The rest ist design and in my personal opinion very disappointing and way too expensive ”hospitality”. Better going elsewhere next time.