Pengguna Tetamu
4 Februari 2025
I recently stayed at Cascade and despite a small hiccup at check-in, my experience was absolutely top-notch thanks to the exceptional service provided by Anita and Chris. Upon arrival, I discovered that the room type I had booked was unavailable. However, Anita, the manager, immediately took charge of the situation. She worked quickly and efficiently with Chris at the front desk to ensure I was accommodated properly. Their professionalism, kindness, and commitment to guest satisfaction truly stood out. Not only did they resolve the issue promptly, but they also made sure I was comfortable and happy with my stay. The room was clean, well-appointed, and exceeded my expectations. Thanks to Anita and Chris, what could have been a frustrating situation turned into a seamless and pleasant experience. I highly recommend Cascade and will definitely be returning! The only thing is that the restaurant isn’t functioning & I was looking forward to trying it out.
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