Hotel berhampiran Tan Trekking, Koh Chang

We had family visiting Thailand for the first time, and we stayed at both the Koh Chang Paradise Hill Resort and the sister resort Koh Chang Paradise Resort across the street. If you want to read about my awful experience at the sister resort, Koh Chang Paradise, you can read my other review. Our stay at the Koh Chang Paradise Hill Resort was fun and relaxing. My kids enjoyed the waterpark and the beach. The staff were friendly, polite, and helpful. Two thumbs up for the staff! The only negative experience I had with a staff member was at breakfast one morning. I had sprained my ankle right before our beach holiday and was hobbling around at breakfast filling up my personal mug with tea because the provided cups were really small and I didn’t want to have to get up multiple times to refill the small cup. A chef got angry at me and told me to not use my personal mug. He raised his voice at me and told me unkindly to not do what I was doing. I explained to him that I had hurt my ankle and did not want to get up multiple times to get more tea. I don’t think he really listened to me because he kept talking to me with an angry voice about not using my cup. Thankfully all the other staff at breakfast have been great. The lifeguards at the pool were great. One of the kids in our group slipped and cut her foot, and they cared for her with proper first aid. I appreciated their professional approach! Cleaning ladies were cheerful and smiled a lot.

Sehr schönes Hotel, stellenweise leider etwas abgewohnt, aber trotzdem noch ganz schön. Wir hatten ein Bungalow direkt am angrenzenden Fluss, was von der Lage her schön war, jedoch von Innen sehr Standard eingerichtet und ziemlich abgewohnt war. Zudem war es ganz leicht schräg. Aber das hält sich in Grenzen, darüber kann man hinweg sehen. Es gibt 2 schöne Pools in der Anlage mit ausreichend Liegeflächen. Zudem wird ein kostenloser Shuttle Boot Service zum Strand und zur den Fireflys angeboten. Wenn man Pech hat wartet man jedoch lange auf das Shuttle bis es einen wieder mit zurück nimmt oder man verpasst die Rückfahrt (18 Uhr), dann muss man ca. 25 min zu Fuß zurück gehen (Navi oder Ortskenntnisse nötig). Das Frühstücksbuffet ist leider nicht empfehlenswert, die Auswahl sehr klein und geschmacklich auch nicht so gut, dann lieber für kleines Geld auswärts frühstücken. Der Service an sich war völlig okay und sauber ist die Anlage auch. Von der Lage her ist ein Roller vorteilhaft, aber kein Muss, in 15-20 min Gehweg erreicht man auch das wichtigste. Das Wlan in den Zimmern ist okay, reicht für Netflix. Aber zum Arbeiten vllt. nicht so geeignet.

Nice resort, the best part is the private pool for every room. Gym is a little rundown and the restaurants do not do good Thai food. But the restaurant next to it on the beach does amazing Thai food, which they are clearly competing with since the difference is so big. so maybe they don't even try to do good Thai food and focus on the western, since their burgers and pasta are not bad, although the pizza is bland. So definitely go to the restaurant next to it on the beach, not the resort restaurant. top 5 in thailand quality level. we stayed in the 3 level building with the private pools not the cabins, which don't have the pools. worth it for the price which was slightly discounted for the season.

So, where do I start!? I've given them 3/5 as any lower is mean based on the fact they are trying. Sort of. Our (sea view deluxe suite) room was not as described. They have many variants of each room type , but they use a collection of photos from each room to create ”one room”. This means when you arrive your room won't be as you expected it. Our ”suite” was sold with pictures (and description) as being a Thai style house, with separate living area, a sun drenched reading area / lounge, and a double sized outdoor sun lounging terrace. £95 a night (half price apparently, according to ***********). The reality was one large bedroom, one bathroom. No lounge. The far walls were painted breeze block with a TV attached that you cant realistically watch unless standing. No phone. Nothing. Very basic for £95. Sun deck half the size of the photos. My complaints were met with confusion by a teenage reception trainee. I got the distinct feeling I was not the first to complain. The photos sold a wooden panelled Thai house with sun room. We got a very large square largely-empty room. Excitement of a treat turned to disappointment. We eventually got moved to a private pool suite. Nice room (way way nicer then the other) but the pool is on the shaded side, facing the road and a ***** / ****** club. A novelty as you won't use it other than first thing in the morning when it gets the sun ( the pool , not the *******). We subsequently downgraded to a garden view room which was, in fairness, lovely. The beach is superb. Clear water, gets deep fairly fast. Nice swings and hammocks. The bar staff are lovely and could not do enough to help. Always willing to extend happy hour :-) special thanks to Yoyo and his dark haired friend who were a joy to deal with. The food is fine but severely limited. Fried rice 10 ways, or chicken nuggets. It's a crying shame as the beach bar empties before 9pm. There is so much more on offer only yards away down the road. The food offering is cut back and lazy. The top infinity pool is stunning,and often,you are the only ones there. Dec 2022 and they had not filled it completely until a week of being here . One one occasion we went up to find three divers doing their PADI in the pool. Rather cheeky! The bottom pool is unused. Tips: do not let the young trainee take any kind of bookings. I'm going to call her ”smiles a lot”. Smiles A Lot will give you a firm price for extending your stay after being on the phone to her boss, down to the last baht. When you go to move rooms she will deny you had an entire conversation the previous day, smile, blink, smile, and ignore there is any issue. Her colleague said ”she is just a trainee”, we said, ” we now have nowhere to stay.!!”. Useless. After two years of no trade, I get it, they are recovering, but this place is fairly run down. It took a week for large tubs of building materials to be removed from the top pool area. They are getting there though. It improves every day. The family po

This was our fifth visit to this hotel since 2016. The hotel is outdated, physically outdated. The rooms started to just crumble. Outlets fall out, plumbing flows in the wrong place. Mattresses are old. Bed linen and towels are old and have been washed many times. Many rooms are closed due to technical problems and are not available for living. The wooden platform of the hotel has become dangerous for those who weigh more than a centner. In many places the boards fell through, the nails stick out. The pool was redone: the tiles were removed, the walls and bottom were finished with ”plaster”, which fell off safely and lies on the bottom. The new ”King rooms with a balcony” on the second floor are not even up to super-economy: there are lockers for clothes that you borrowed from the gym and they come with a bunch of bracelet keys that you have to carry with you; these same lockers are called a safe; the water in the shower was only cold and very weak; a strong sewer smell in the room, which they unsuccessfully try to block with fragrances; the air conditioner is noisy, because there is no soundproofing; but there is a balcony overlooking the family room opposite. Breakfast spoiled, this can not be called breakfast: coffee - sachet 3in1; cheap sandwich - with a foul-smelling filling, a boiled egg, seasonal unripe fruits in paper trays ... WI-FI works very poorly. Thirty different access points and no speed. There is no management at the hotel, since it is all in GajaPuri, in The Stage there are only technical staff who are not able to resolve emerging issues .. After five days of stay, we were forced to leave this hotel, as it was uncomfortable and dangerous to stay in it. The process of returning the money was delayed for the whole day. Only the active participation of Booking.com and the mention of the tourist police helped to resolve the situation. As a result: the hotel is highly recommended for visiting. For such money you can live in more comfortable conditions! p.s. what's on the street: Tesko mini has closed, Bobby's fruit stand with the cheerful polyglot Ali has closed, family massage in the alley has closed.

Stayed here 4 times now in the last 18 mths and love the hotel, great location, staff are very friendly and helpful. Good breakfast choice and rooms are very spacious. My only negative comment is the WiFi is not great and would be great if was better and a reliable connection.

11/25/23 ⭐️⭐️⭐️⭐️⭐️ Friendly ,professional and accommodating staff Very private and quiet location 3 wonderful nights Arrived at 12:00pm . Rooms were available and the wonderful receptionist checked me in early. The room I reserve was older. I viewed the renovated rooms by the reception building and it was magical. Modern, King bed , large tub for two, high ceiling , balcony, rain shower , water kettle , beach and bath towel etc etc . Take my money please !!!!!!! Paid extra , but so worth it( see pics). Breakfast was simple: eggs, pancakes , thai food , instant coffee, tea bags , hot water , fruits and salad. Resort is next to the beach. Fine sand, calm shallow water , very clean and baby elephants playing in the sea. The staff here is what made this resort shine. Always greeted with a smile Plenty of auto and bike parking. Location: 30 min to the ferry/pier 5 minute walk to the main road 5 “. “ to amazing restaurants , bars, live music , massages, cafes , motorbike rentals , ****s shops , etc etc . Best location for all your needs. Lovely stay. Looking forward to my next visit .

What I liked: Beachfront villa was really nice, the porch furniture was highly appreciated and sleeping to the sound of the waves was perfect. The villa itself is not the most modern one or the cleanest one, but it has everything you need. Location – right on Kai Bae beach, close to a lot of shops and restaurants and sometimes you can see the elephants in the water. The bar is nice for sunset, the people are very friendly and the drinks are good. What I did not like: Breakfast - one of the worse food qualities around the island. The butter is actually the vegetable margerine thing, low selection on fruits (pinneaple and grapes?), one type of yogurt which is very sweet and filled with sugar, even the spring rolls and pancakes seem frozen. No beach chairs available – maybe this would be nice at least for the beachfront villas. The beach gets super crowded during the day (at least in high season) so you barely have any place to relax. Also - it is a beach with a lot of families with kids, so it is always very very very noisy - not event on nice deck of your bungalow you cannot get some quiet time during the day. The 2 massage beds are right next to the bar and to the lawn where the big families with kids gather. There is no privacy or no way to enjoy the relaxing waves during the massage because of the bar noises and the kids scraming on the lawn litteraly 2 meters away from you. Spoty electricity and wifi – I have to say that the days and nights were very windy and this could be related.

This hotel has been operating for over 10 yrs. It was good back then and still a good vibe here. Its got to be the best budget option on Lonely beach for sure. The room I was allocated was so clean, nice and had a new feel about it. Large bathroom and fridge in the room. Good price Restaurant food is not bad. The Cambodians working there are friendly. But I imagine they dont suffer fools. If you treat them well they will treat you well. If I were management I would probably keep a closer eye on them to make sure they are being polite to all customers. If you plan to walk into town at nighttime you need a torch. Its not far but dangerous in the dark with the bikes and cars zipping past. Highly recommend this hotel and restaurant. Right on the stunning beach. White sand and nice water. Cant wait to go back!

Traveling to Koh Chang on Songkran Day, if the Accor Group uses benefits, it must be considered. Mercure Koh Chang Hideaway booked a Standard room but was upgraded to a Deluxe Seaview room and received Platinum benefits. Quite complete. The room is okay. I like it because I have to pay only 1,402 baht per night. The room is full due to a long holiday. I'm glad I upgraded. I have reserved 3 rooms, there are welcome drinks for all 3 rooms. For dinner, most of the guests leave their stomachs at the Buffet Hotel because it is Songkran Festival. Accor Plus cannot use the discount at all. The price is not expensive, only 530 baht per person, but.. Phra Chuay Thai food is delicious. Anyone staying here recommends trying Thai food. The happy hour here is satisfyingly long from 2:00 p.m. to 7:00 p.m. Anyone who eats the buffet will receive a buy 1 free 1 promotion until 10:00 p.m., very worthwhile. The highlight of this place is a lot of photo angles, and taking beautiful photos, but the beach is not okay, which is a weak point. The sea water is hardly played because there are a lot of rocks. I mostly stay at the swimming pool 100% recommend if anyone sleeps here to relax and snorkel on the last day, come back to swim at the pool, take chic photos and eat buffet 🙂 Breakfast is quite suitable for Thai people, focusing on spicy Thai food. It also has my favorite pizza. The hotel has a Starbucks on the beach but does not participate in a star or membership program. For me, April 13-15 is a rest day. I'm pretty happy here. Let's just say for Accor members or group members. If anyone comes to Koh Chang, recommend here. You can get both nights and points. If there is any problem during your stay, I suggest you don't wait, hurry and share with him. He knows the problem and is ready to take care of it immediately. Come to Koh Chang next time, Mercure is still our choice.