Hotel Grand Kopaonik

When you book a room in September for November, you get this. Former servants' quarters converted for guests. With a small window with frosted glass under the ceiling. A shame for a 5 star hotel. Also, the spa and wellness center was overcrowded and looked like a public pool. For breakfast, we had to wait 15-20 minutes to get into the restaurant. Only two coffee machines. you can imagine how long the line was. There are other small complaints, but even this is enough to spoil your vacation.

Grand Hotel is a place to rest! We loved everything but the staff at the restaurant Casa was not the kindest 😔 the buffet breakfast/ dinner was abundant and tasty. The spa & wellness center is really nice but the way to spa is full of cigarette smoke. Horrible!

Very disappointing experience this time. The standard room is very small, you can't turn around, there is no place for suitcases, it's a shame that such a room is rented at all , some light bulbs don't work, the coffee from the machine smells and is not suitable for drinking, vanity kit boxes empty, open boxes of tea tablets for the coffee and tea machine, only 2 towels per person in the room. In the evening, at the Garden restaurant, this time the atmosphere was scaring. Full of people from the criminal milieu with their own security, and of course there are also people from the political milieu. If, like me, you happen to go to the toilet while one of their girls is in the toilet, you will have the very unpleasant experience of being looked at as a threat and wondering what you are doing in this hotel with this kind of people. This hotel has become the epitome of a world to be avoided (I did not want to accept this but after these 3 days this is unfortenately treu). We saw lots of ugly and deplorable events in these three days. The outdoor pool is cold this year (we've been here 5-6 times since New Year's and has been cold every time) and you can only swim in it, not rest and relax like in previous years. On the other hand, staff has improved significantly and are very polite. Spa massages are relly good and I recommend sports massage after skiing. Go for deluxe rooms and apartments which are really nice, avoid at all cost standard rooms. One more thing I do not like this year is that maids start coming into the room around 09:30 and also the guy checking the minibar and on the chek out day which should be till 11:00, they enter from 09:30 with the remark Oh you haven’t still left. I thought that this was a mistake first time, but after 5-6 visits, I can say that this is policy of the hotel and they should change this since it is not pleasant at all.

It was an unforgettable experience, everything was excellent, the hotel staff was phenomenal, so friendly and always helpful. We felt like at home and kids love staying here. We will come back for sure.

A fantastic hotel and amazing staff. It was our first time at Kopaonik and we had a amazing weekend together with family and friends. The room’s are big and luxurious. We had all meals at the hotel and we were very satisfied with the food and service.

Considering that I am also a person with special needs, I must say that I had the honor of being in a hotel where really wonderful positive, kind and very professional people work!! who were always available and helpful both to me and to all the guests, so my stay at the Grand Hotel on Kopaonik was Royal!! The rooms are very clean and tidy, they just make you want to stay longer, enjoy and sleep in them, because the beds are really comfortable and the food is excellent, and I have to admit that I gained a little weight!! hehehe... the Grand Hotel has its own beautiful two swimming pools, a spa center, a convention center, bars and much more! My warm recommendation is for all those who want to rest to come to this beautiful hotel where wonderful people work, starting from the reception, guest relations, waiters, maids, Manager!!! thank you all i enjoyed it!! Dejan