Pakasai Resort

A Mixed Honeymoon Experience at Pakasai Resort, Krabi 💚 My husband and I recently stayed at Pakasai Resort in Krabi for our honeymoon, spending 6 days and 5 nights in their charming Honeymoon Chalet (Room 423). While the resort’s eco-friendly concept and tranquil natural environment created a memorable stay, our experience was a mix of highs and lows due to varying levels of service. On a positive note, we were thoroughly impressed by the outstanding hospitality of Hakim and Ibrahim, two staff members who truly went above and beyond. Hakim (the one who attached in photo with loved one) welcomed us warmly on our first night, providing fantastic recommendations for must-visit spots in Krabi, which really enhanced our trip. Ibrahim (didn’t get a chance to take a photo, he was on his off day during our last day in Pakasai) was equally helpful, especially when he assisted us with our heavy baggage to our chalet, located at the highest point of the resort. His suggestion to rent a bike in Krabi made exploring the area more enjoyable and convenient. However, our experience at the front desk left us feeling disappointed and disrespected. After a tiring walk back from Aonang Landmark Night Market for 20 minutes, my husband and I were exhausted and thirsty. We decided to rest at the lobby and politely asked the receptionist named Pin, if we could have some water to drink. Her response was curt and dismissive: “Here don’t have water. If you want water, you can go to the restaurant to buy it,” she said, pointing to the restaurant without a smile. As me and my loved one came with a background in hospitality, we found this interaction unprofessional and lacking in basic courtesy. What made it worse was witnessing her behavior toward other guests shortly after. When a few Western guests arrived, her demeanor completely changed—she greeted them warmly, with smiles and respect. This stark contrast made me question whether there was a double standard in how Asian and Western guests are treated. Despite this incident, Pakasai Resort has much to offer, with its peaceful environment, eco-conscious practices, and the strong hospitality of most staff members. I would also like to kindly request that management recognizes Hakim and Ibrahim for their outstanding service, as their dedication truly made our stay memorable. Staff like them are an asset to the resort and should be rewarded for their exceptional efforts. To Pakasai Resort management, I hope you can address inconsistencies in service to ensure every guest feels valued, respected, and welcomed equally.

Hotel is well managed, greenery everywhere. The Staff was very kind and helpful.

Stay with zero carbon footprint. Swimming pool is nice. Breakfast is good.