Hotel berhampiran Rodzinny Ogród Działkowy ＂Dębniki＂ - Enklawa Zielna, Krakow

The first night we stayed here, we were in room 2. All seemed OK on initial inspections. The staff seemed pleasant. We went to make ourselves a drink and freshen up. We'd been up since 3am for an early flight. There's a kettle (that's corded, so you have to unplug it every time to fill it up, so take water to it, and a coffee machine. Neither of the appliances worked. We pulled the big table theyre on, out the way to find they weren't plugged in. Not a big deal, right? Well, the electric socket was hanging out of the wall. We plugged the units in, very carefully and made a coffee. Coffee made, went to put some milk in it, no milk. We left the tea and coffee as we both have milk. The air conditioning in the room was set to 24°c and we searched everywhere for a day to adjust it. We ended up going to reception and asking. They keep the remotes to the air con. You cannot adjust it yourself from the room! We borrowed a remote and turned the air con down. We left the room for our day out thinking all was well. On returning later that day, we realised the air conditioning was off. We questioned it with reception the next day (reception is left unattended from 6pm onwards so if you have any issues, all there is is an emergency phone number) and was told the air conditioning has been turned off in all rooms now because the heating was on. To advertise the room as ”Air conditioning AND heating”.....it seems its air conditioning (the you can't control) OR heating. The room must have been 20°c + all night. We thought we'd have a cold shower, to try and bring our temperature down before bed. My wife had her shower, walked across the bedroom floor bare foot and got a small shard of glass stuck in her foot! I went for a shower, turned the shower up full pressure, and apparently this activates a neat feature that forces the shower head out of its holder and smashes you straight in the head. The smell from the bathroom in room 2 was also, terrible. Not quite sure what it was. The toilet was cracked in room 2, but didn't affect use. The shower trap was cracked and loose, not fun if you step on it! We couldn't open the windows because the room faces onto a very busy street. Lots of bars, lots of people, lots of traffic. We were woken up at 11pm, 12am, and 12:30am by noises, car alarms from outside and the heat. Guests coming back late, also seemed to come in and congregate in the hallways to talk. I think if reception were manned, they could remind staff that to be a bit more respectful for others staying. Needless to say, the next morning, we asked to move rooms. Next day we were asked to check out room 9. This is on the second floor. Little bit higher away from the street. The bathroom didn't smell, but that was set to change. The room seemed a big improvement. It was already a lot cooler (although the air con didn't work). Knowing that it probably wasn't going to work, we left the windows open all day while we were out to keep the room cool. On return

Nice quiet room really close to the old town. Really convenient with a shop next to the hotel. Recommended if visiting Krakow really happy with my stay there

Das Hotel The Crown Handwritten Collection in Krakau hat mich durch seine exzellente Lage, nur 10 Gehminuten von der Altstadt entfernt, beeindruckt. Es ist ein wundervolles Boutique-Hotel, das Charme und Eleganz ausstrahlt. Das Frühstück war eine wahre Meisterleistung, eine gelungene Mischung aus einer Etagere, einem Buffet und einem erstklassigen à la carte Service. Diese kulinarische Vielfalt machte den Morgen zu einem besonderen Erlebnis. Ein rundum gelungener Aufenthalt in einer bezaubernden Umgebung.

A good sized and well located hotel, it’s just a short stroll from the main train station and a few minutes’ walk to the old town. Décor wise it feels quite dated, both in the reception area and the rooms, but everything was clean, tidy and in full working order. The room was just about an adequate size, we had requested a twin which came with one double bed and one single, and there was little or no room to the side of each bed with one being up against the wall and one against the windows. Two singles would have worked a little better perhaps. There was also a small sofa and a small round table. The beds were very comfy and our room was facing on to the internal courtyard so no noise from outside at all, although being adjacent to the lift we did get a bit of noise from that, but nothing too intrusive. The temperature in both the room and the rest of the hotel was far too warm, quite hot in fact. There was an air conditioning unit in the room, but using energy to both heat the room and then cool it seems ridiculous. The shower was on the small side, but hot and powerful. Other facilities included tea/coffee making facilities, complimentary bottles of water, TV and a safe. Breakfast was a help yourself buffet affair, with the only hot options being a frankfurter style sausage and scrambled egg. There was a good cold spread though, with meats, cheeses, tomato & mozzarella, hard boiled eggs and a few mixed up concoctions – presumably the Polish equivalents of coleslaw and potato salad, but whatever they were, they were quite pleasant, and also some cereals. What was very much lacking was any prepared fruit (just a few whole apples), yoghurts (none at all) and pastries (just bread and rolls). Overall, I thought this was a pretty good hotel given the price, it’s a very good location, staff were friendly enough and I’d have no problem with recommending it if you’re on a tight budget.

If I could give this hotel more than 5 stars, I would ,it us spotless, rooms are very spacious, great location ,just a 10 minute stroll away from the main square and right across the street from the shopping mall. Very quiet location, but it is not far from everywhere you need to get to .from the moment you enter the hotel to the minute you leave, it is just brilliant. The staff were fabulous, very helpful, and always smiling

Nice, clean hotel but very basic. Double bed was a small double and due to being in the roof space very low to the floor. Shower was hit and miss...you were either scalded or frozen. Very friendly staff. OK just for a short trip. Said city view, however unless you stood on the bed and looked out of the skylight you couldn't see anything

Mercure Hotel in Krakow Old Town is one of the best hotels I stayed in. The hotel located 2 minutes walk from the Main Railway Station in the modern beautiful building. Great and helpful stuff will always help you, just in case. There was nice and spacious room with everything you need for a wonderful stay. And of course, super tasty breakfast :) Definitely, I will stay there again. Strongly recommend Mercure Hotel to anyone who likes comfortable places to stay in.

Near the Krakow train station and bus station (that one can catch the buses to Auschwitz Concentration Camp) which can be accessed through the tunnel near the hotel. There are 2 Ibis brands side by side which you can go thru the door of one to get to the other hotel ( instead of going round the building).

Well everything is fine, it’s clean n modern. But the location is quiet n bit away from landmarks (it seemed to me that the street is empty, no ppl n shops) though it took 15 mins walk to reach the attractions but nearly nothing you can buy there. So if your looking for hotel that r convenient, it won’t be the best option, but the cost-performance ratio is ok at this £ regarding to the cleanliness n modern design.

Hotel lovely and clean, the rooms are basic but cleaned well every day, coffee and tea and bottled water in your room every day, our children stay in the room next door, i paid for a 3 bedroom but it only had a sofa bed in that was a bit small. Breakfast was lovely, lots to choose from. bar staff friendly and help full reception very helpful the hotel is about 3 miles from the main town and we got a taxi that was about £4.00 each way but more in busier times!