Hotel berhampiran Fata Garden Landscape, Kuching

A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

Menginap di sini bersama bf saya pada hari ke-1, ke-4 & ke-5 kami dalam percutian singkat 5H4M kami (rujuk ulasan sebelumnya mengenai bilangan hari- sepatutnya hari ke-1, ke-4 & ke-5). Saya telah menulis ulasan untuk hari pertama. Yang ini adalah ulasan untuk hari ke-4 & ke-5, di mana kami diberi bilik yang berbeza daripada penginapan sebelumnya. KEBAIKAN ♡ Berdekatan kedai aiskrim Sunny Hill & AEON Mall. ♡ Kedai serbaneka & kedai makan (tidak halal) berada dalam bangunan yang sama. KEBURUKAN ‼️ Bilik yang diberikan kali ini lebih kecil & sempit berbanding bilik sebelumnya yang kami tinggal. ‼️ Bilik tandas berbau sangat busuk dari tirai pancuran mandian yang basah. ‼️ Tuala tangan tidak disediakan. ‼️ Salah satu tuala badan yang diberikan sudah lama (nipis & keperangan) sehingga boleh digunakan sebagai alas lantai. ‼️ Pembersih a.ka. pembantu rumah tidak mekap bilik kami. Alasannya, tiada pengemasan selepas jam 12 malam, namun kami tidak dimaklumkan lebih awal dan kami keluar sebelum jam 12 malam. Saya telah memaklumkan kakitangan A di kaunter untuk mengemas bilik kami juga, dan dia juga meminta pengesahan jika saya mahu mengisi semula dan menukar semua barang (tandas, minuman sachet, tuala, peralatan tempat tidur), saya berkata ya dan dia memberitahu saya bahawa dia akan memaklumkan kepada penjaga rumah. Sebelum ini, kami hanya disuruh oleh staff B di kaunter untuk meletakkan penyangkut ”PLEASE MAKE UP ROOM” di tombol pintu sekiranya kami mahu pihak cleaner melakukan pengemasan bilik kami. Bf saya marah dan memberitahu kakitangan C. Kakitangan C memohon maaf bagi pihak kakitangan A dan kakitangan B & memberi kami tuala badan baharu, peralatan mandian, air minuman dan banyak sachet minuman akhirnya. ‼️ Menu sarapan pada hari ke-4 masih tidak sedap, jadi, kami melangkau sarapan pada hari ke-5. Saya berasa malu kepada bf saya untuk pengalaman yang tidak menyenangkan ini kerana saya bertanggungjawab memilih & menempah hotel untuk perjalanan kami. Saya minta maaf, tetapi saya tidak akan kembali ke hotel ini lain kali saya datang ke Kuching lagi.

Berpatutan dengan harga dan sesuai jika nak saving. Hotel bajet cuma tiada sebarang minuman mineral water. Sewa bantal rm5 dan tilam sedikit keras.

Kingwood is the first hotel I stayed in Kuching. I had a good experience in the Kingwood Sibu branch, but here in Kuching it is much smaller, almost like an inn-type lodging. This hotel is basic and sufficient for the average traveller. Just remember to bring your own toothbrush and toothpaste as the hotel doesn't provide any! I have stayed on the First Floor during both visits, same level as the swimming pool. Do note the pool is quite small. The cafe is spacious and comfortable. Breakfast consist of either ala-carte (nasi lemak, fried noodles, porridge, western) or buffet depending on the occupancy rate. My favorite is the fish porridge. So fresh and hot!

Hotel is around 2.5km to waterfront, a bit far but a lot of bars and eateries along the way. Breakfast was good in terms of taste but only consisted of asian food mostly, not much variety. Parking is available but not free as it requires parking coupon. Room was okay in sizes and amenities. However, there was broken flooring and no storage/rack in the shower room which makes it difficult to put toiletries for showering. The tv was also small for the distance between the bed and tv. Towels were old and please replace it. Otherwise, the wins for this hotel were parking, breakfast availability and competitive price. Overall stay experience was 6/10.

Check in semalam di Pullman sebelum fly balik KL. Lokasi startegik boleh jalan kaki ke area Waterfront dan sekitar banyak kedai makan dan attractions. Breakfast buffet just nice ada served laksa sarawak dan juga kolo mee. Cuma nya ada sedikit masalah semasa nak breakfast,bila bagitahu no bilik reception di restoran kata no bilik tak didaftarkan. Rupanya masa check in receptionist lupa nak masuk kan untuk breakfast. Yang lain-lain semua ok.

Of all the Marriott properties I have been to, this one has the best customer service by far. Ms Sabrina greeted my friends and I at check-in and personally showed us to our room, every staff member was polite and fast to help with anything. We got upgraded from original booking superior to a deuxe room due to high occupancy they said but nevertheless appreciate the gesture! Breakfast has a lot of options, the restaurant is good and there are lots of seafood restaurants next door(UTC) Loved the newly opened Tabby Bar sunset view. If you have status, points or upgrade nights this is the place to use them. I'd like to thank Ms Sabrina, Mr Faizul, Mr Abang from the staff for making our time here 5 Stars. They all gave us the VIP experience, we will definitely be back with family.

Sesuai dgn harga.Dekat dengan dobi n kedai makan boleh jalan kaki jak. Dekat dgn cat statue roundabout n waterfront. Bilik luas n bersih,cermin besar.(4guest) servis reception pn okey 24hr n mreka benarkan letak luggage kt lobi if dtg awl sbelum checkin n check out awal(sbb susah nk bawa luggage berurusan,maklumlah sabahan). Ada lif so no worries if bnyk lugage. Recomend👍 Tq

We took the Executive Deluxe river view room, on the 16th floor at the Astana Wing. View was fantastic. Room was large, clean and comfy. No bath, just a shower stall which suited us just fine. Buffet breakfast was adequate, tasty, some menu items changed daily. However, what I liked most was the Roti Jala with its curries. You can dine al fresco with a nice view of the river. I will definetly stay here again

I opted for Riverside Majestic Astana Wing as my quarantine stay. From the moment I was picked up to the stay itself, the service has been great. I am currently still staying in my Deluxe King room on the 15th floor (the bed is super comfortable!). By all account, select the river view room. Each even the sky turns into a magical hue of oranges, the most beautiful sunset. A stay would not be great if not for the service. I would like to call out Amos Chong who checked me in upon arrival. His customer service is personable and with lots of attention to detail. He has the ability to make you feel like as if you're a returning VIP even if its just your first stay. Kudos also goes out to Ivy from the restaurant. Each morning she greets with such delight and would address me by name. She's definitely a ray of sunshine. I cant wait to meet her once I get out of quarantine. I definitely would be back and would recommend friends to stay here. For the two excellent staff, Amos and Ivy, I hope you get recognize for the 5 star hospitality you show.