The Chapter Kyoto, a Tribute Portfolio Hotel

Convenient location near the train station and shopping district, yet was not too busy or noisy. Facilities, namely the onsen and gym, were basic but well-maintained.

Terrible and very rude staff named Linda. Arrived early around 12pm and got confirmed for an upgrade but had to wait for the room. After we went back around 4pm for checking in again they didn’t give us any upgrade so this rude Linda staff came and talked to us and asked us to wait for AROUND 1hr and gave us another room to wait in. We waited for more than an hour so we called and checked whether the room was ready yet and again Linda told us the room wouldn’t be ready until 6pm but if we wanted we can get the normal room instead. We had already waited for more than an hour at this point. We went down to the reception to check with them again and this Linda told us that room wasn’t ready as she already informed us when we arrived that it would take MORE THAN an hour to get it ready. She said she didn’t say AROUND AN HOUR BUT MORE THAN AN HOUR and tried to teach us basic English instead of doing her job to get the room ready asap. In the end we got our room at 6pm!!! Wasted whole afternoon waiting for this room getting misinformed by very rude staff.

Very good, I enjoyed the stay very much. Worth recommending.

Great location. Nice comfortable room Very attentive staff.

酒店系統查到的預訂訊息和攜程上預訂的不一致，跟前台溝通無果後，反饋給攜程客服後，態度很好積極幫忙跟酒店溝通，最後順利解決。酒店交通方便，離公交站近，步行到鴨川拐個路口就到。房間內部佈局比較合理。

京都性價比最高的萬豪系酒店 低調又很有細節 公共湯池很驚喜！酒店的早餐千萬不要錯過，在京都吃到最有當地特色的日式早餐了 而且酒店位置很方便，離鴨川和京都中心不遠，可步行也可以公交 去周邊的嵐山或三千院都順路

非常不錯的酒店，離京都市役所站很近，也可以步行到鴨川，周邊購物美食非常多。酒店大堂有咖啡吧，可以免費享用，遊玩累了有公共浴池泡澡，可以舒舒服服消除一天的疲憊

給中國人低樓層，即使我們是萬豪大使會員，並且沒有升級，雖然送了早餐，是在日本住了四個酒店中唯一沒有升級的酒店，皮笑肉不笑的白種人感覺並不友好，日本人反而比較熱情，但不太會説英語…

前台辦理比較慢，應該是遇到新人辦理，設施挺好，房間比較小，有室內泡温泉的，人比較少