Montaña de Fuego All Inclusive

THE PROPERTY: We had initially had booked 2 days but decided to add an extra day to be able to enjoy more of the property and get in a few excursions. It is marketed well. I paid $2180 for 3.5 days of all inclusive. That being said, we were pretty disappointed with what was actually available at the property. The main pool with the swim up bar was under construction so aside from 3 tiny mineral baths, there is no way to cool off during the day. There’s no bar access to these tiny pools. There are only 3 lawn chairs on the premises. There are really no other activities or entertainment available to guests on the property. There are a variety of fun excursions available to purchase, but you’re basically stuck in your room afterwards. There’s really nothing to do. Pros: everyone is friendly, like, really nice. There are plenty of excursions available to purchase (the river rafting was a lot of fun and worth the expense) Cons: there is literally nothing to do on the property so you have to spend more money to purchase excursions. Also, WiFi doesn’t work. ROOMS The bungalows are really cute but the rooms are a bit dated. The room we received was not the family room that we booked. We did not receive the welcome drink advertised on the booking. Our first morning we woke up and could not use the bathroom as there was no running water for a couple of hours. There has been a strange fishy odor coming from the middle kitchenette section. Not sure what is causing it but it’s unpleasantly there. Pros: great view of the volcano Cons: Not enough blankets, water pressure ; fishy odor; not the room shown on my booking; no welcome drinks as promised and woke up to an invoice for a water bottle and soda from the fridge that we did not take! Also, we purchased an all inclusive package so the soda and water should’ve been covered!! FOOD & BEVERAGE There is only one restaurant with specific times for meals. If you end up doing an excursion, you miss your all inclusive lunch time. There’s no snacking or other places to get food. This is it. Lack of bars available due to swim up bar construction. Pros: the waiters were so courteous and attentive; food was well portioned and delicious Cons: just one restaurant on the premises; lack of choices; small alcohol selection; not all drinks are included OVERALL, in my opinion the cost for this resort is not justifiable without access to a pool. Only a tiny bar with limited alcohol under a pop up canopy which was closed on the 3rd day; It’s hard to get a drink!! Guests should have been notified of this at the time of booking so they could make a more informed choice given bookings reasonable cancellation period or been offered a discounted rate. While the property did offer us to access their sister property, they would not provide transportation there or honor the all inclusive packages that we purchased for this property. It felt like such a waste to purchase all inclusive but not be able to use it just because

Perfect location with great view of Arenal Volcano. The rooms are nice, beds are comfortable. The grounds are absolutely stunning. There is a mineral scrub area. After a scrub, rinse off in the shower and then relax in the Hot Springs. There is also a massage studio on site. The grounds are just fantastic. Lots of hiking trails, a zip line and other on-site activities. My niece and I really enjoyed the hiking trails. Whole family enjoyed the Hot Springs.

First off, the staff is incredible. Everyone was so friendly and helpful, and that made the experience great. The room was also very comfortable with a fridge and robes and slippers provided. Breakfast was great, and I fell in love with the enyucados. We had the misfortune of being there during a rainy week, but the views were amazing when the clouds cleared out.

Intimate feeling cottages with stunning veiws, good food and absolutly AMAZING staff, even to the point of pointing out flora and fauna and calling the restaurant to ensure we had food available after closing. Shout out to Norge and Daniel. Just FYI: There is a nearby market but it is mostly snacks and fast food and unit has a fridge but no microwave.

We just had the most amazing massage from Carol - super relaxing! The resort is wonderful and the staff, especially Oscar is very attentive and always helpful. The landscape is beautiful and so close to the volcano - can’t beat the location. We are in a jr suite, so the room is spacious and the bed is really comfortable- I slept really well! We are having a great time!

The views are spectacular and the spa services were excellent as were the wait staff. Unfortunately, someone stole my sneakers from my bungalow area where they were left to dry and management did not feel it was their responsibility to replace them. There is a gate from the street to the property which is open and unmonitored and could be the source of the problem. Also, the hotel advertises thermal hot springs but we were told that pool was broken. I'm not sure how that could be broken unless it is really a jacuzzi whose jets were broken.