Hotel berhampiran Eliodoro Nery, La Paz

2-nights solo stay in April 2019. The hotel is located in the touristy part of old town, close to the Witches’ Market (Mercado de las Brujas). That might sound like a good thing, but it isn’t – the area reminded me of Old Delhi… dirty, busy and crowded. I was in a room overlooking the main road, and the windows just couldn’t keep the noise out. Note that despite the chaotic traffic and crowds, the area didn’t feel unsafe, even late at night. Plaza Major de San Francisco, Plaza Murillo and the Teleferico stations for cable cars to El Alto or Zona Sur aren’t very close, but walkable from the hotel (keep in mind that La Paz has steep hills). The hotel is in an old building with LOTS of staircases and open-air areas. Again, it sounds like a good idea until you have to run across an open terrace in pouring rain to get to your room. Also, access to many (most?) rooms requires climbing at least a few stairs. The walls are paper-thin and you can clearly hear conversations and other sounds from adjoining rooms. And that leads to my next gripe / observation – the room safe requires an advance science degree to operate. I read and re-read the instructions in full before being able to use it. Unfortunately, due to the paper-thin walls and the complexity of the room safe, I was woken up at 3am one night by the folks next door repeatedly failing to open their safe by entering wrong number combinations. I heard every beep of them keying in the numbers, the safe mechanism turning, and then beeping to indicate incorrect numbers. The room has an electric room heater, and extra blankets are available in the cupboard. The free WiFi had a good speed. I thought the buffet breakfast finished early for a hotel aimed at tourists. Food availability was an issue both mornings that I ate there, as popular items ran out and weren’t replaced. I was disappointed by the hotel’s service, particularly due to two incidents: • I got drenched in a sudden downpour one evening, and was told the hotel couldn’t provide an iron and ironing board when I asked, in order to dry my clothes. The person I spoke to didn’t offer any other ideas to help with the situation • I asked the receptionist while checking-out to mail postcards for me, and gave him BOB100 for stamps and his assistance. Those are the only postcards from my South America trip that didn’t arrive Free tea and hot water are available in the lobby area. I won’t stay again at the Hotel Rosario – the hotel, the service and the location just didn’t do it for me, especially for the price I paid. I plan to stay in the trendy Sopocachi area next time I’m in La Paz; or the vibrant San Miguel area in Zona Sur.

Hôtel bien situado pero muy malo . Hay escaleras para ir de la calle a la recepción y luego más escaleras para bajar a los ascensores. Muy engorroso para una persona con maletas pesadas o para minusválidos. Decoración pasada de moda y vieja . Este hotel necesita una remodelación total . Personal amable , hacen lo que pueden , pero en general el hotel es una gran decepción.

Habíamos reservado una habitación familiar que nos pareció muy incomoda por lo que cambiamos a una suite pagando la diferencia, el día 24 dic cuando mi hija se duchaba se rompe el vidrio de la ducha ocasionando varios cortes en su cuerpo el recepcionista nos ayudó muy diligentemente y de forma oportuna. Fue un gran susto y asumimos que estás cosas ,” pueden pasar” , pero los siguientes días el personal se encargo de arruinar las vacaciones, el hotel te da una hora para el desayuno pero después de media hora siguen sin estar las cosas listas. Te sirven ” pan viejo ” si haberlo cambiado tres días, te dicen ” no hay fruta ” . Pedí una plancha para una camisa, te dicen que hay solo el servicio de planchado en el hotel, tuvieron que planchar dos veces pues era impresentable su trabajo. Preguntas a la recepcionista lugares para conocer en la Paz o cercanos te dice solamente ” el valle de la luna ” no te da ninguna otra información, me pareció muy poco profesional y mediocre estando en un medio de turismo que son los llamados a promocionar su país. Regresamos al hotel porque teniamos otros días reservados y no respetaron el cambio de suite a cuenta que habíamos hecho ” mal uso” de la ducha y no les devolvimos como ellos nos entregaron... Me parecía increíble escuchar lo que nos decía ....que uso puede dar una niña de 11 años......desastroso. otra persona me dijo que desde Enero he sido la única persona en quejarme, minutos después llegaron otras personas locales que habían hecho reservas por cuatro ocasiones y seguía el hotel sin respetar lo ofrecido, haciendo un cruce de palabras,fueron quienes me recomendaron ir al ministerio de Turismo para levantar una queja formal !

On the first night I was in a 4 bed dorm and I was woken up at 4 am by the receptionist and a security guard. They got me out of bed and made me show my room key and guest card, as apparently in their system the room should be empty. Well, I was in the right room and I was taken out of bed without any need, apparently the receptionist registered me on room 307 and gave me the keys of 407. It was very unpleasant and I had a terrible sleep after that. I wonder why they couldn't wait until later to settle the matter. So I went to the reception to negotiate some kind of compensation for the unpleasant situation they had put me through, I suggested a complimentary breakfast (it costs about U$4.50). But they basically replied that they didn't care about the situation and that I could complain wherever I wanted. Selina is not a cheap hostel, so you're expected to at least be treated well, which was not the case. Before this happened, I would easily give it five stars, as it is comfortable, safe, clean. But the way they treated me wasn't fair, they treated me like I was doing something wrong, when in fact it was their mistake. Second night the private room smelled cigarette, I also let reception know but nothing was made. There were some dishes from a previous guest at the door and they stayed there until my check out. Both nights were very noisy. During check out I had to request the refund of the 35bs key deposit they charged me when checking in, but they said it wasn't registered on the system (again another ”system” mistake), so I had to insist I paid, very uncomfortable situation once more. It seems Selina La Paz needs to improve its management. The whole situation will definitely make me think twice about staying at another Selina.

This is an excellent hotel, just outside the main centre of La Paz. The rooms are of an excellent quality, with a good sized main room and bathroom. The hotel accommodated my early arrival into La Paz and allowed me to check into my room at 8am for a reasonable price. The breakfast were varied in content but always of a very good standard, with a spectacular view of La Paz from the main restaurant on the 8th floor. The laundry service the hotel offers was also useful after 2 weeks of travelling! The only thing that would have been useful is tea/coffee facilities and maybe a fridge in the room, but such services are provided by main reception. I would definitely stay at this hotel again the next time I am in La Paz.

Muy bien

This is certainly one of our best stays ever. Everything from the time of booking months in advance till check out was beyond excellent. Their customer service is a shining example of what it should be in hospitality industry. They were very prompt with email communication regarding airport transfers and booking details, and provided excellent dining suggestions. For people like us who are not fluent in Spanish, almost whole staff speaks English, so that was helpful. Everyone is polite, eager to help and give personal attention to each guest. Airport taxi which they booked waited for over 2 hours for us to come out of immigration, which was such a relief at 3 AM in the morning. Room was very comfortable for both short and long term stays, and each small detail was taken care of. Our room must have had one of the best views in La Paz. And we cannot thank them enough for the extremely kind gesture of surprising my husband with a birthday cake in the morning, with the wishes written in our native language. Chef must really be an artist to do that. Highly recommend this gem of a place.

Serviço terrível. Fizemos a reserva para um grupo de 24 pessoas, e eles cancelaram nossos quartos porque meu cartão não funciona, segundo eles. Entrei em contato com eles para confirmar minha reserva e efetuar o pagamento no hotel na chegada. Primeiro me dizem que não há espaço na suíte porque eu já tinha a reserva, e ainda por cima cancelam minha reserva sem motivo. Que péssimo serviço e atenção, eles não deveriam colocar à venda quartos que não os tenham. NÃO RECOMENDO, PÉSSIMA ATENÇÃO E PÉSSIMO ESTABELECIMENTO