Hotel berhampiran Galeria Rosario, La Paz

Hôtel bien situado pero muy malo . Hay escaleras para ir de la calle a la recepción y luego más escaleras para bajar a los ascensores. Muy engorroso para una persona con maletas pesadas o para minusválidos. Decoración pasada de moda y vieja . Este hotel necesita una remodelación total . Personal amable , hacen lo que pueden , pero en general el hotel es una gran decepción.

We arrived at La Paz airport at 3 am local time so it was a great relief to reach the Hotel Europa about an hour after landing and to be immediately allocated a room. We managed to get up for breakfast around 8 which was a substantial buffet, well organised and managed. The hotel is 5 star by local standards, centrally situated just off the main road through the city and indeed the major road to and from the airport. Very convenient and a short walk in one direction takes you to the main square of the city and the Witches Market and in the opposite direction to Sopocachi with many bars and restaurants. The hotel was relatively quiet and, like many businesses, still recovering from the Covid lockdowns and disruption. So the spa and pool service were not operating and nor was one of the restaurants. The main restaurant, the Bistro, lacked character and atmosphere perhaps but was perfectly adequate and inexpensive. Staff at reception were always helpful and it was possible to change money there or access ATM's across the city. We found it difficult to locate good quality restaurants but could recommend the Pasona Hotel and we found a charming backpacker hotel called HowMe/Selina on Ave 20 Octubre. Very satisfying food and very inexpensive. All in all a very convenient and comfortable location. Visitors should definitely take a ride in the cable car system that surrounds La Paz. Thrilling and with great views.

On the first night I was in a 4 bed dorm and I was woken up at 4 am by the receptionist and a security guard. They got me out of bed and made me show my room key and guest card, as apparently in their system the room should be empty. Well, I was in the right room and I was taken out of bed without any need, apparently the receptionist registered me on room 307 and gave me the keys of 407. It was very unpleasant and I had a terrible sleep after that. I wonder why they couldn't wait until later to settle the matter. So I went to the reception to negotiate some kind of compensation for the unpleasant situation they had put me through, I suggested a complimentary breakfast (it costs about U$4.50). But they basically replied that they didn't care about the situation and that I could complain wherever I wanted. Selina is not a cheap hostel, so you're expected to at least be treated well, which was not the case. Before this happened, I would easily give it five stars, as it is comfortable, safe, clean. But the way they treated me wasn't fair, they treated me like I was doing something wrong, when in fact it was their mistake. Second night the private room smelled cigarette, I also let reception know but nothing was made. There were some dishes from a previous guest at the door and they stayed there until my check out. Both nights were very noisy. During check out I had to request the refund of the 35bs key deposit they charged me when checking in, but they said it wasn't registered on the system (again another ”system” mistake), so I had to insist I paid, very uncomfortable situation once more. It seems Selina La Paz needs to improve its management. The whole situation will definitely make me think twice about staying at another Selina.

Muy bien

The service was impeccable and our time there was made really easy and special. We were able to book private taxis and check in early. It was our anniversary so they went the extra mile to ensure that it was a special day. The pool view is amazing, and the facilities are excellent. Breakfast was great, and there was an egg station for any kind of egg you want.