Hotel berhampiran MASAN MOTORS S.A., La Paz

We had the pleasure of spending three nights at hotel Qantu in La Paz. Hotel staff was nice and we could arrange with them on email to secure pickup from the airport. Arriving at the hotel in the middle of the night we were greeted by a very professional and nice staff member. Room was fairly good size and clean. indeed the whole hotel felt clean and as something the staff cared about. Breakfast was ok and here again friendly staff made good omelets for us suggested by themselves. However the really big difference was Lili in the reception. She was very very helpful and helped organising our whole journey on from La Paz. Even booked busses, sightseeing, taxis and all we needed. No doubt about my next stay in La Paz also will be at Qantu.

This is a funky hotel well located amid the main tourist attractions of La Paz, with easy walks to the witches market, the nearest cable car station, the main square, San Francisco Plaza, Jaen Street with its museums, etc. The breakfast was good, with your choice of a hot egg dish plus fresh fruit and various breads. Our only complaint was our room was an interior room, looking out onto the hallway and lacked fresh air. but this was minor, unavoidable given the design, and not all rooms had this problem.

Habíamos reservado una habitación familiar que nos pareció muy incomoda por lo que cambiamos a una suite pagando la diferencia, el día 24 dic cuando mi hija se duchaba se rompe el vidrio de la ducha ocasionando varios cortes en su cuerpo el recepcionista nos ayudó muy diligentemente y de forma oportuna. Fue un gran susto y asumimos que estás cosas ,” pueden pasar” , pero los siguientes días el personal se encargo de arruinar las vacaciones, el hotel te da una hora para el desayuno pero después de media hora siguen sin estar las cosas listas. Te sirven ” pan viejo ” si haberlo cambiado tres días, te dicen ” no hay fruta ” . Pedí una plancha para una camisa, te dicen que hay solo el servicio de planchado en el hotel, tuvieron que planchar dos veces pues era impresentable su trabajo. Preguntas a la recepcionista lugares para conocer en la Paz o cercanos te dice solamente ” el valle de la luna ” no te da ninguna otra información, me pareció muy poco profesional y mediocre estando en un medio de turismo que son los llamados a promocionar su país. Regresamos al hotel porque teniamos otros días reservados y no respetaron el cambio de suite a cuenta que habíamos hecho ” mal uso” de la ducha y no les devolvimos como ellos nos entregaron... Me parecía increíble escuchar lo que nos decía ....que uso puede dar una niña de 11 años......desastroso. otra persona me dijo que desde Enero he sido la única persona en quejarme, minutos después llegaron otras personas locales que habían hecho reservas por cuatro ocasiones y seguía el hotel sin respetar lo ofrecido, haciendo un cruce de palabras,fueron quienes me recomendaron ir al ministerio de Turismo para levantar una queja formal !

On the first night I was in a 4 bed dorm and I was woken up at 4 am by the receptionist and a security guard. They got me out of bed and made me show my room key and guest card, as apparently in their system the room should be empty. Well, I was in the right room and I was taken out of bed without any need, apparently the receptionist registered me on room 307 and gave me the keys of 407. It was very unpleasant and I had a terrible sleep after that. I wonder why they couldn't wait until later to settle the matter. So I went to the reception to negotiate some kind of compensation for the unpleasant situation they had put me through, I suggested a complimentary breakfast (it costs about U$4.50). But they basically replied that they didn't care about the situation and that I could complain wherever I wanted. Selina is not a cheap hostel, so you're expected to at least be treated well, which was not the case. Before this happened, I would easily give it five stars, as it is comfortable, safe, clean. But the way they treated me wasn't fair, they treated me like I was doing something wrong, when in fact it was their mistake. Second night the private room smelled cigarette, I also let reception know but nothing was made. There were some dishes from a previous guest at the door and they stayed there until my check out. Both nights were very noisy. During check out I had to request the refund of the 35bs key deposit they charged me when checking in, but they said it wasn't registered on the system (again another ”system” mistake), so I had to insist I paid, very uncomfortable situation once more. It seems Selina La Paz needs to improve its management. The whole situation will definitely make me think twice about staying at another Selina.

This is certainly one of our best stays ever. Everything from the time of booking months in advance till check out was beyond excellent. Their customer service is a shining example of what it should be in hospitality industry. They were very prompt with email communication regarding airport transfers and booking details, and provided excellent dining suggestions. For people like us who are not fluent in Spanish, almost whole staff speaks English, so that was helpful. Everyone is polite, eager to help and give personal attention to each guest. Airport taxi which they booked waited for over 2 hours for us to come out of immigration, which was such a relief at 3 AM in the morning. Room was very comfortable for both short and long term stays, and each small detail was taken care of. Our room must have had one of the best views in La Paz. And we cannot thank them enough for the extremely kind gesture of surprising my husband with a birthday cake in the morning, with the wishes written in our native language. Chef must really be an artist to do that. Highly recommend this gem of a place.

My wife, son and I spent 17 wonderful days in Bolivia but only had a poor experience at the Casa Grande. We booked a family room so we could all stay in 1 room but when we checked in we were separated and my son was down the hall. He is a young adult so he was not concerned but this was inconvenient since he was down the hall and not next door or in the room we booked. We had several issues with our keys not working during our stay. You need a key to use the elevator and had to go back to the front desk multiple times as the key did not work in elevator and at times for the room door. However more concerning was that we realized after several days that our room door did not lock! Yes the door could be opened without a key. We did not realize this earlier in our stay because we had so many key issues that we did not realize until New Years morning when the key did not work and I just turned the handle and the door opened. When we informed the staff, we were told that the maintenance person was off because of the holiday and offered another room but we were leaving the next night so it was too much to pack to unpack for the night and we dead bolted the door when inside. On top of this our safe did not work. The staff attempted to fix a few times but could not get it to work. We had to go to my son's room down the hall every time to lock up our valuables which is an inconvenience especially if you're trying to enjoy a vacation! But given the door not locking and the safe not working we were more than surprised. Staying in a hotel without a locked door is a major Security issue - crazy. The staff was always helpful and tried to assist. We asked to speak to the owner: Don Carlos but was told he was away. The manager was not on-site New Years Day. But the housekeeper & young man on staff that day were very surprised and understanding of our dilemma to NO fault of their own. When we brought this to the managers attention upon check out the next day: ”Nothing” was mentioned about our issues, except for we are so sorry about your experience. I spend 100 plus nights out a year in Marriott in the US for work and this has never happened, and when issues occur they are prompt to address. We had a wonderful experience at the Marriott Santa Cruz the prior week followed by a wonderful stay at the Camino Real in La Paz. Camino Real in La Paz. We were expecting a much better experience at the 5 star Casa Grande , but disappointed with the outcome especially given we paid more than $250 a night. We stayed at the Casa Grande from 12/27/23 through 1/2/24. Still never heard back from hotel manager regarding our concerns and still waiting for ANY response back. Hotel food is good and staff is friendly and warm and because of this reason only dd not lower to 1 star.

This is overall a great hotel in a quiet neighborhood of La Paz, Bolivia, known as zona azul. Blue zone a great place to enjoy our visit. The Atix offers a great gourmet restaurant with an experimental food wit wine pairing and a wonderful roof top for snacks and drinks by the pool. We enjoyed at in two evening of a quiet and excellent service. The really low quality item was the not friendly architecture design of the bathroom: only half of the shower is closed causing too much water on the slippery floor; and the support for soap and shampoo extremely too small,

Serviço terrível. Fizemos a reserva para um grupo de 24 pessoas, e eles cancelaram nossos quartos porque meu cartão não funciona, segundo eles. Entrei em contato com eles para confirmar minha reserva e efetuar o pagamento no hotel na chegada. Primeiro me dizem que não há espaço na suíte porque eu já tinha a reserva, e ainda por cima cancelam minha reserva sem motivo. Que péssimo serviço e atenção, eles não deveriam colocar à venda quartos que não os tenham. NÃO RECOMENDO, PÉSSIMA ATENÇÃO E PÉSSIMO ESTABELECIMENTO