Hotel berhampiran Parroquia Sagrado Corazón De Jesús, La Paz

Habíamos reservado una habitación familiar que nos pareció muy incomoda por lo que cambiamos a una suite pagando la diferencia, el día 24 dic cuando mi hija se duchaba se rompe el vidrio de la ducha ocasionando varios cortes en su cuerpo el recepcionista nos ayudó muy diligentemente y de forma oportuna. Fue un gran susto y asumimos que estás cosas ,” pueden pasar” , pero los siguientes días el personal se encargo de arruinar las vacaciones, el hotel te da una hora para el desayuno pero después de media hora siguen sin estar las cosas listas. Te sirven ” pan viejo ” si haberlo cambiado tres días, te dicen ” no hay fruta ” . Pedí una plancha para una camisa, te dicen que hay solo el servicio de planchado en el hotel, tuvieron que planchar dos veces pues era impresentable su trabajo. Preguntas a la recepcionista lugares para conocer en la Paz o cercanos te dice solamente ” el valle de la luna ” no te da ninguna otra información, me pareció muy poco profesional y mediocre estando en un medio de turismo que son los llamados a promocionar su país. Regresamos al hotel porque teniamos otros días reservados y no respetaron el cambio de suite a cuenta que habíamos hecho ” mal uso” de la ducha y no les devolvimos como ellos nos entregaron... Me parecía increíble escuchar lo que nos decía ....que uso puede dar una niña de 11 años......desastroso. otra persona me dijo que desde Enero he sido la única persona en quejarme, minutos después llegaron otras personas locales que habían hecho reservas por cuatro ocasiones y seguía el hotel sin respetar lo ofrecido, haciendo un cruce de palabras,fueron quienes me recomendaron ir al ministerio de Turismo para levantar una queja formal !

Have been travelling for 3 weeks now round South America and this is the best hostel so far. It’s really close to the bus station so very easy to find and very convenient. Everyone that works here is great and super friendly. The rooms are really nice and so are the bathrooms

We arrived at La Paz airport at 3 am local time so it was a great relief to reach the Hotel Europa about an hour after landing and to be immediately allocated a room. We managed to get up for breakfast around 8 which was a substantial buffet, well organised and managed. The hotel is 5 star by local standards, centrally situated just off the main road through the city and indeed the major road to and from the airport. Very convenient and a short walk in one direction takes you to the main square of the city and the Witches Market and in the opposite direction to Sopocachi with many bars and restaurants. The hotel was relatively quiet and, like many businesses, still recovering from the Covid lockdowns and disruption. So the spa and pool service were not operating and nor was one of the restaurants. The main restaurant, the Bistro, lacked character and atmosphere perhaps but was perfectly adequate and inexpensive. Staff at reception were always helpful and it was possible to change money there or access ATM's across the city. We found it difficult to locate good quality restaurants but could recommend the Pasona Hotel and we found a charming backpacker hotel called HowMe/Selina on Ave 20 Octubre. Very satisfying food and very inexpensive. All in all a very convenient and comfortable location. Visitors should definitely take a ride in the cable car system that surrounds La Paz. Thrilling and with great views.

This is an excellent hotel, just outside the main centre of La Paz. The rooms are of an excellent quality, with a good sized main room and bathroom. The hotel accommodated my early arrival into La Paz and allowed me to check into my room at 8am for a reasonable price. The breakfast were varied in content but always of a very good standard, with a spectacular view of La Paz from the main restaurant on the 8th floor. The laundry service the hotel offers was also useful after 2 weeks of travelling! The only thing that would have been useful is tea/coffee facilities and maybe a fridge in the room, but such services are provided by main reception. I would definitely stay at this hotel again the next time I am in La Paz.

I cannot speak highly enough of the Ritz or its staff. Communications were good in advance as I requested an early check in due to my early flight, and they accommodated this. The arranged for a taxi to collect me from the airport. My room was huge, with massive opening windows (I hate aircon and the feeling of being sealed into a room), there was no aircon in the room but with the windows open I got a lovely breeze. I was at the front, overlooking the road and square, with my windows open, it was very noisy and La Paz is a very full on city, but this did not bother me at all. I would say that if you may want fresh air and you need silence, then maybe request a room not at the front ! An observation is that there was no dish cloths or any linens in the kitchen which I would expect when you have a working kitchen, I did have to give plates a wipe over with a bathroom towel when I washed them. I was able to run a ”tab” of a couple of taxis and also some food and drink from the coffee bar downstairs which I paid in one go as I left, this was helpful too. I cannot praise this hotel highly enough - stay here if you go to La Paz !!

This is certainly one of our best stays ever. Everything from the time of booking months in advance till check out was beyond excellent. Their customer service is a shining example of what it should be in hospitality industry. They were very prompt with email communication regarding airport transfers and booking details, and provided excellent dining suggestions. For people like us who are not fluent in Spanish, almost whole staff speaks English, so that was helpful. Everyone is polite, eager to help and give personal attention to each guest. Airport taxi which they booked waited for over 2 hours for us to come out of immigration, which was such a relief at 3 AM in the morning. Room was very comfortable for both short and long term stays, and each small detail was taken care of. Our room must have had one of the best views in La Paz. And we cannot thank them enough for the extremely kind gesture of surprising my husband with a birthday cake in the morning, with the wishes written in our native language. Chef must really be an artist to do that. Highly recommend this gem of a place.

Muy bien

My wife, son and I spent 17 wonderful days in Bolivia but only had a poor experience at the Casa Grande. We booked a family room so we could all stay in 1 room but when we checked in we were separated and my son was down the hall. He is a young adult so he was not concerned but this was inconvenient since he was down the hall and not next door or in the room we booked. We had several issues with our keys not working during our stay. You need a key to use the elevator and had to go back to the front desk multiple times as the key did not work in elevator and at times for the room door. However more concerning was that we realized after several days that our room door did not lock! Yes the door could be opened without a key. We did not realize this earlier in our stay because we had so many key issues that we did not realize until New Years morning when the key did not work and I just turned the handle and the door opened. When we informed the staff, we were told that the maintenance person was off because of the holiday and offered another room but we were leaving the next night so it was too much to pack to unpack for the night and we dead bolted the door when inside. On top of this our safe did not work. The staff attempted to fix a few times but could not get it to work. We had to go to my son's room down the hall every time to lock up our valuables which is an inconvenience especially if you're trying to enjoy a vacation! But given the door not locking and the safe not working we were more than surprised. Staying in a hotel without a locked door is a major Security issue - crazy. The staff was always helpful and tried to assist. We asked to speak to the owner: Don Carlos but was told he was away. The manager was not on-site New Years Day. But the housekeeper & young man on staff that day were very surprised and understanding of our dilemma to NO fault of their own. When we brought this to the managers attention upon check out the next day: ”Nothing” was mentioned about our issues, except for we are so sorry about your experience. I spend 100 plus nights out a year in Marriott in the US for work and this has never happened, and when issues occur they are prompt to address. We had a wonderful experience at the Marriott Santa Cruz the prior week followed by a wonderful stay at the Camino Real in La Paz. Camino Real in La Paz. We were expecting a much better experience at the 5 star Casa Grande , but disappointed with the outcome especially given we paid more than $250 a night. We stayed at the Casa Grande from 12/27/23 through 1/2/24. Still never heard back from hotel manager regarding our concerns and still waiting for ANY response back. Hotel food is good and staff is friendly and warm and because of this reason only dd not lower to 1 star.

This is overall a great hotel in a quiet neighborhood of La Paz, Bolivia, known as zona azul. Blue zone a great place to enjoy our visit. The Atix offers a great gourmet restaurant with an experimental food wit wine pairing and a wonderful roof top for snacks and drinks by the pool. We enjoyed at in two evening of a quiet and excellent service. The really low quality item was the not friendly architecture design of the bathroom: only half of the shower is closed causing too much water on the slippery floor; and the support for soap and shampoo extremely too small,

Serviço terrível. Fizemos a reserva para um grupo de 24 pessoas, e eles cancelaram nossos quartos porque meu cartão não funciona, segundo eles. Entrei em contato com eles para confirmar minha reserva e efetuar o pagamento no hotel na chegada. Primeiro me dizem que não há espaço na suíte porque eu já tinha a reserva, e ainda por cima cancelam minha reserva sem motivo. Que péssimo serviço e atenção, eles não deveriam colocar à venda quartos que não os tenham. NÃO RECOMENDO, PÉSSIMA ATENÇÃO E PÉSSIMO ESTABELECIMENTO