Hotel berhampiran Xtreme Fun, La Paz

Habíamos reservado una habitación familiar que nos pareció muy incomoda por lo que cambiamos a una suite pagando la diferencia, el día 24 dic cuando mi hija se duchaba se rompe el vidrio de la ducha ocasionando varios cortes en su cuerpo el recepcionista nos ayudó muy diligentemente y de forma oportuna. Fue un gran susto y asumimos que estás cosas ,” pueden pasar” , pero los siguientes días el personal se encargo de arruinar las vacaciones, el hotel te da una hora para el desayuno pero después de media hora siguen sin estar las cosas listas. Te sirven ” pan viejo ” si haberlo cambiado tres días, te dicen ” no hay fruta ” . Pedí una plancha para una camisa, te dicen que hay solo el servicio de planchado en el hotel, tuvieron que planchar dos veces pues era impresentable su trabajo. Preguntas a la recepcionista lugares para conocer en la Paz o cercanos te dice solamente ” el valle de la luna ” no te da ninguna otra información, me pareció muy poco profesional y mediocre estando en un medio de turismo que son los llamados a promocionar su país. Regresamos al hotel porque teniamos otros días reservados y no respetaron el cambio de suite a cuenta que habíamos hecho ” mal uso” de la ducha y no les devolvimos como ellos nos entregaron... Me parecía increíble escuchar lo que nos decía ....que uso puede dar una niña de 11 años......desastroso. otra persona me dijo que desde Enero he sido la única persona en quejarme, minutos después llegaron otras personas locales que habían hecho reservas por cuatro ocasiones y seguía el hotel sin respetar lo ofrecido, haciendo un cruce de palabras,fueron quienes me recomendaron ir al ministerio de Turismo para levantar una queja formal !

Hôtel bien situado pero muy malo . Hay escaleras para ir de la calle a la recepción y luego más escaleras para bajar a los ascensores. Muy engorroso para una persona con maletas pesadas o para minusválidos. Decoración pasada de moda y vieja . Este hotel necesita una remodelación total . Personal amable , hacen lo que pueden , pero en general el hotel es una gran decepción.

2-nights solo stay in April 2019. The hotel is located in the touristy part of old town, close to the Witches’ Market (Mercado de las Brujas). That might sound like a good thing, but it isn’t – the area reminded me of Old Delhi… dirty, busy and crowded. I was in a room overlooking the main road, and the windows just couldn’t keep the noise out. Note that despite the chaotic traffic and crowds, the area didn’t feel unsafe, even late at night. Plaza Major de San Francisco, Plaza Murillo and the Teleferico stations for cable cars to El Alto or Zona Sur aren’t very close, but walkable from the hotel (keep in mind that La Paz has steep hills). The hotel is in an old building with LOTS of staircases and open-air areas. Again, it sounds like a good idea until you have to run across an open terrace in pouring rain to get to your room. Also, access to many (most?) rooms requires climbing at least a few stairs. The walls are paper-thin and you can clearly hear conversations and other sounds from adjoining rooms. And that leads to my next gripe / observation – the room safe requires an advance science degree to operate. I read and re-read the instructions in full before being able to use it. Unfortunately, due to the paper-thin walls and the complexity of the room safe, I was woken up at 3am one night by the folks next door repeatedly failing to open their safe by entering wrong number combinations. I heard every beep of them keying in the numbers, the safe mechanism turning, and then beeping to indicate incorrect numbers. The room has an electric room heater, and extra blankets are available in the cupboard. The free WiFi had a good speed. I thought the buffet breakfast finished early for a hotel aimed at tourists. Food availability was an issue both mornings that I ate there, as popular items ran out and weren’t replaced. I was disappointed by the hotel’s service, particularly due to two incidents: • I got drenched in a sudden downpour one evening, and was told the hotel couldn’t provide an iron and ironing board when I asked, in order to dry my clothes. The person I spoke to didn’t offer any other ideas to help with the situation • I asked the receptionist while checking-out to mail postcards for me, and gave him BOB100 for stamps and his assistance. Those are the only postcards from my South America trip that didn’t arrive Free tea and hot water are available in the lobby area. I won’t stay again at the Hotel Rosario – the hotel, the service and the location just didn’t do it for me, especially for the price I paid. I plan to stay in the trendy Sopocachi area next time I’m in La Paz; or the vibrant San Miguel area in Zona Sur.

Have been travelling for 3 weeks now round South America and this is the best hostel so far. It’s really close to the bus station so very easy to find and very convenient. Everyone that works here is great and super friendly. The rooms are really nice and so are the bathrooms

Lovely hotel in good location. Spacious room with a lovely view and comfortable bed. Food was very good and well priced. The buffet breakfast had a nice selection of foods. The Casabar on the top floor was a great place for evening drinks. The hotel had a swimming pool and zacuzzi - again with super views and a lovely place to relax. I haven't yet mentioned the best thing of all about the hotel and that was the staff. To a person they were incredibly helpful, friendly and could not do enough to ensure you had just the best stay at Casa Grande.

What a beautiful hotel! It is brand new and feels like it. Our room is big, comfortable, clean and stylish. We loved hanging at the pool and hot tub. The staff is extremely helpful and attentive. They contacted us via email to set up a taxi pick up from the airport. The staff also gifted us a cake to celebrate our honeymoon. Highly recommend!

Serviço terrível. Fizemos a reserva para um grupo de 24 pessoas, e eles cancelaram nossos quartos porque meu cartão não funciona, segundo eles. Entrei em contato com eles para confirmar minha reserva e efetuar o pagamento no hotel na chegada. Primeiro me dizem que não há espaço na suíte porque eu já tinha a reserva, e ainda por cima cancelam minha reserva sem motivo. Que péssimo serviço e atenção, eles não deveriam colocar à venda quartos que não os tenham. NÃO RECOMENDO, PÉSSIMA ATENÇÃO E PÉSSIMO ESTABELECIMENTO