Hotel di Lam Ha District

DO NOT RECOMMEND THIS RESORT FOR THEIR EXTREMELY POOR SERVICE AND BAD ATTITUDE OF TEAM MEMBERS!!! Our family arrived on Feb 2, 2023 at 14h35 for check in and no room available!!! They asked us to WAIT (for 2 more hours) !!! And the worse thing is the attitude of the receptionists. We made 2 bookings for our family: • 1 booking they made wrong assigment: twin beds instead of double bed. Firstly they said it's our mistake and didnot listen to us at all. Only when we raised our voice and showed them our confirmation that they told us to WAIT 2 MORE HOURS FOR ROOM SET UP (It means we needed to wait until 4PM meanwhile the standard check in time is 2pm and its their mistake and even after we told that we're so tired after 7 hours driving here). • The another room we had requested the villa number when booking, and ordered joining twin beds. No room's ready at 2:40. No sorry but ”Wait”! We show our disappoinment of course. Then around 3.30PM they had room for us BUT IT'S WRONG ASSIGNMENT AGAIN! (We booked joining twin beds and they gave us only one 1.6m double bed! How can our Family of 4 sleep on that bed??) I said I want to talk with Manager( FOM or GM) as the Guest service Sup couldn't handle our case properly. We gave him our my phone numbers and he promised that his higher manager will be reported and talk with us. And up to now when i write this review (22:30), no one even care to keep their promise!! In the afternoon, they sent 1 plate of fruits to our room without saying any words or leaving any note (?). I did ask the receptionist, Mr Vinh said (with bad attitude): the hotel would like to offer us. I said ”I dont need it”. And he responded to me : ”if you dont want it, you just put it out of your room”. What kind of hospitality it is? THERE IS NO TRUE APOLOGY FROM THE HOTEL MANAGEMENT, Or it made me even feel THERE IS NO MANAGEMENT in this resort. No guest service attitude at all !!! In addition, the room got a lot of troubles : bathroom door cannot be closed properly (villa L3...), bathroom water is very weak and hot water comes suddenly; staff promised to order tuk tuk for her but it took more than 20 minues for that until I called again for that... Overall, we would NEVER COME BACK and highly recommend anyone who wants to come to re-consider!!! They totally dont have DO NOT RECOMMEND THIS RESORT FOR THEIR EXTREMELY POOR SERVICE AND BAD ATTITUDE OF TEAM MEMBERS!!! Our family arrived on Feb 2, 2023 at 14h35 for check in and no room available!!! They asked us to WAIT (for 2 more hours) !!! And the worse thing is the attitude of the receptionists. We made 2 bookings for our family: • 1 booking they made wrong assigment: twin beds instead of double bed. Firstly they said it's our mistake and didnot listen to us at all. Only when we raised our voice and showed them our confirmation that they told us to WAIT 2 MORE HOURS FOR ROOM SET UP (It means we needed to wait until 4PM meanwhile the standard check in time is 2pm and its their mista

This resort really nice and beautiful, I will back if I have change to there!!! one minus point for hairdryer can not move out of bathroom, need to standup for dry your hair too long! Only that, everything is excellent!!! The price is really good for the meal, fruit, services in the wonderful place! Thank you service team!

이틀동안 숙박하고 왔는데 직원분들의 너무 친절한서비스와 시내와거리는 조금떨어제있어도 시내까지 무료셔틀서비스를 미리신청해서 이용하니 크게 불편함없이 잘 지내고 왔습니다 아침에 일어나니 문앞에 공작새들이 반겨주고 리조트호수주위로 30분정도 산책코스도 너무 좋았습니다 다음에도 다시 찾고싶은곳 강추합니다

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Das Hotel liegt in der Nähe einer wichtigen Durchgangsstraße, daher vor allem durch Busse sehr laut. Die Zimmer sind sehr modern und chic eingerichtet. Die Gastronomie dagegen eine Katastrophe. Im Restaurant gab es abends nur Getränke, keine Speisen. Man muss dann etwas wandern, bis man ein vernünftiges Restaurant gefunden hat. Frühstück das gleiche Problem, es gibt lediglich dürftige a la carte Speisen (Rührei) . Vom Hotel ist man in ein paar Minuten mit einem Taxi am Flughafen Da Lat.