Hotel berhampiran Casa de Colón, Las Palmas

Nice hotel, our home was to ocean view, it is really a 4 stars hotel.

Location good Nice friendly staff members Location right next to the beach Nice size rooms Very clean

When it comes to the rooms, this is definitely one of the more basic NH hotels I have stayed in, however the location is second to none. Right in the heart of Las Canteras, you have the beach a 10 second walk away, along with all of the shops and restaurants you could possibly need. Breakfast here is great, a smaller selection compared to the bigger resorts, however here less really is more as it is wonderfully presented and of a high quality. (Good canarian products on offer too). Having my breakfast whilst over looking the beach-front location is always a highlight of my stay. Again, the rooms are pretty basic, on the smaller side and fairly dark (and I always seem to be unlucky in terms of the view from my room) but if you aren't going to spend too much time in the room, the location really does make up for it.

Great location and the area is spectacular! This hotel is a bit dated and tired. It is clean and the staff were friendly but we have a long list of things which could be improved. The front door was always closed and as a fire door it made it feel like we were coming and going from a hostel. The staff congregated at reception to relax and as they didn’t have uniforms it was very informal and again felt like a hostel. The decor is dark and the windows in the reception and breakfast area have large logo vinyls which blocks out any view or light. In the bedroom we found it very dark with only lamps and old fashioned dark wood bed, desk, cupboard and floor. We were given only 1 pillow each and 1 glass to share, no tea or coffee making facilities. The bathroom was clean however it was not modern and felt like 1975. Breakfast was average. We were unsure who were staff as staff had jeans on rather than matching uniforms. The food was fine although the canteen needed interior design improvements.

Loved the hotel. The staff were always really friendly and super helpful. The hotel and grounds always clean and tidy, and there were plenty of areas to relax around the pool. Breakfast was delicious, and the view from 360-degree restaurant and bar was amazing. Really can't fault the hotel in anyway. We had a problem with the tv in our room but reported it via the hotel app, and it was fixed within the hour. We would happily recommend this hotel to anyone. If we return to Gran Canaria, we will be staying here.

Great location but the hotel is too dark, and lacks any atmosphere. There is no information pack or anything in the room that explains about the hotel and what is available and I thought this was very poor for a so called 5 star hotel and I have never experienced this before. The de luxe double room, although a decent size is a terrible design - you go to the seperate toilet (next to a great shower room)and then you have to go to the sink, which is in the middle of the room by the wardrobes. How unhygienic is this!! Despite paying over £3000 for a 7 day holiday, this hotel charges you for the large four poster style beds by the pool if you use them and if you use the roof top beds and infinity pools, that will also cost you 50 euros per day. They had an A la Cart menu in the restaurant for breakfast and dinner but this was very poor. 4 times in seven days they had no Advocardo’s. Twice I asked the chef at the buffet counter what the fish was and he did not know. Signage at the buffet counters is very poor - these were often mixed up or not there at all. If you have a severe nut allergy this hotel is not for you. They have a dress code in the restaurant in the evenings, but this is not in force, as there were many occasions where men were allowed in wearing shorts….so no dress code at all! They have a decent sized gym, but it’s right next to the smoking area. Smoking is not permitted in the bedroom and balconies we were told yet nearly every evening we could smell cigarette smoke if we left our balcony door open. Complained but no action was taken. As far as I can tell by reading all the reviews for this hotel, some of the complaints that I have made have been made by other people, so the company is clearly not acting on these. This is why I have only given them 2 stars, which is very poor for such a great location. Change of management needed clearly!