Hotel berhampiran Casa de Colón, Las Palmas

Fantastic service provided by Izabel at reception and Melanie and Erika at breakfast. All of them were consistently amazing every single day and definitely made our stay memorable. The rooftop pool is just a bonus. Recommended because of the amazing service.

Excellent location, one side is the port and other side is the beach. Near Santa Catalina square with many restaurants and cafes. Negative is the location of the Reception. First floor and use of stairs. Elevator is not so accessible

We enjoyed our stay at this excellent hotel. Breakfast was superb, so much choice and a sea view! Our room was perfect; comfortable, modern and quiet air conditioning. This hotel has a great location, close to the beach and nearby attractions. We highly recommend this hotel.

Die Anlage, das Zimmer sind sehr schön. Der Pool war eiskalt, der beheizte Poll ging so. Das Essen & die Getränke sind verbesserungswürdig. Manchmal ist weniger mehr ;-) mehr auf Qualität setzen wäre empfehlenswert! Wir hatten wegen der Buchung Auseinandersetzungen und sollten nachzahlen. Wir haben jedoch nichts falsch gemacht und immer wieder unsere Bestätigung vorzeigen müssen. Dies empfanden wir als sehr unangenehm. Bei der Rückgabe der Handtücher gab es ebenfalls Schwierigkeiten. Wir lassen uns überraschen, ob unsere 50€ Sicherheitgebühr auf der Kreditkarte abgebucht werden oder nicht. Im Ganzen war der Aufenthalt ok, wir würden jedoch nicht wieder kommen oder es weiter empfehlen.

Stayed here for a sunshine break after Christmas for a week which included New Years. The hotel has been recently renovated and we had a junior suite on the first floor. The reception staff, and all staff are really welcoming and friendly. The hotel feels modern and clean. The reception and pool area are relaxing and chic. We were bed and breakfast. The morning food on offer was good, standard breakfast fair. There was an omelette station which did nice fried ham and cheese sandwiches. There were a couple of items missing (apple juice / hash browns) but the fact you could drink fizzy wine with your breakfast made up for that. The other plus was the timings. Breakfast was from 7:30 - 11:30 and no one was checking us in. So you could have had two sittings if you wanted. A nice bonus. The maid service was great. Our room had a balcony with lounges on which got the sun all afternoon. Rooms had fridge / TV and everything you would expect from a four star. The hotel was near the yumbo (5min walk) and lots of nice restaurants. Head away from the centre and near Burger King there were lovely Chinese and tapas restaurants. The only negative is the proximity to the Axel Beach hotel next door. This is a ‘vibe friendly’ hotel. On both Saturday and Sunday they had a DJ from 12-6. The decks were adjacent to the pool area at this hotel. The music was horrendously loud. Noise cancelling headphones could not block it out. I couldn’t read or listen to my podcast. Even inside with the doors shut you could hear it. Now I am no prude or party pooper but this was club music with an ear splitting beat which isn’t nice for relaxing in the afternoons. I complained to reception (as half the hotel did) but they said as it was day noise they couldn’t do anything. I feel bad writing this as it’s not this hotels fault, but it did ruin two pool afternoons of a 7 day holiday so I have to mention it. We did shopping a Mogan Mall and visited the Dunes but other than that we came to relax. I had a blast it was great to spend new year celebrating at the Yumbo. This hotel has lots to offer. But be prepared for weekend noise in the day time if you do book.

Loved every minute! First couple holiday we’ve had and suites and villas have made it a memorable one. We booked with TUI and every step of the way has been effortless. Arriving at the hotel we were given very clear information about locations, food etc. arriving at our room we were thrilled with the arrival package we received, the adults only premium section was just perfect, so close to the pool which was barely used, the hot tub was usually empty and there were always sunbeds, we didn’t reserve one and never had any issues getting one either. The staff would come round on an afternoon with fruit sticks, bring drinks to you, all cocktails and food was included and they weren’t shy with measurements either. Rooms are cleaned daily, beds comfy, shower was lovely and hot. Honestly can’t recommend this place enough, anyone review with less than 5 stars needs to be taken with a pinch of salt. For us, this was just perfect. I do agree the food is Luke warm but actually very tasty still and we didn’t mind. My partner has celiac disease so can’t eat gluten, he didn’t tell the staff but every meal he had a full plate, plenty for him to choose from.

The hotel was ok.Very nice architecture reminding of Africa. They even have some real baobabs. But there was one issue why we will not return. The light in the evening was so dim, they you could not read the menu in the bar. Same in the rooms. They do not give the guests the opportunity to decide how much light there is in the room. No extra lamps or a dimmer. There is only this African savannah light everywhere. Also light from outside all over the day is dim, due to loggia construction instead of balconies. Difficult to read a book in the evening.

La atencio excelente., tanto en recepcion como restaurante pero los servicios en la instalacion un poco defaborables en el sentido que yo en lo personal que estaba con mi mujer embarazads me toco una habitacion en lo mas bajo el primer dia todo bien porque hay ascensor pero los restantes dias los tenian fuera de servicio lo cual en un sitio como ese creo q no puede fallar. El gimnasio un poco pobre y la unica maquina q tenia no funcionaba bien, el parking imposible al segundo dia fue q pude conseguir uno y pagandolo al hotel, cuando vas a reservan te aparece una opcion de desayuno buffet por 4 € eso no existe jjj. El resto todo bien. Creo q deberian garantizar los servicios como el ascensor mantenerlos en optimas condociones. Por el resto todo bien.