Hotel berhampiran Calouste Gulbenkian Museum - Modern Collection, Lisbon

I am deeply dissatisfied with the online booking service offered by Zenhotels. I made a reservation for what I thought would be a private room with 2 pets allowed and made a payment of 97 euros, which according to the booking confirmation received, was the total amount for the reservation. I was supposed to only pay 6 euros for the tourist tax and 10 euros per pet for the entire stay. Upon arrival at the hotel (WOT Lisbon Nomad), I was informed that the reservation I had made did not correspond to a private room and that in order to get one, I would have to pay an additional 234.51 euros on top of the already paid 97 euros (this would be for the upgrade to a private room + 10 euros per day per pet). Obviously, this news at the time of check-in and with such a price difference (more than three times the original value) makes it almost impossible for the customer to seek an alternative. Furthermore, I tried to explain to the hotel that the website was not very clear about private or shared rooms, as the room description did not indicate that it was shared. Additionally, it did not mention that the payment for the pets was per day rather than for the entire stay. The person responded that if the website did not have complete information, it was not the hotel's problem. I countered that if they were selling their services through third parties, they are just as responsible as the website promoting them to ensure that the information is accurate; otherwise, they are complicit in a scheme to deceive customers. Finally, I decided not to proceed with the proposal because I found it disrespectful, an excessive charge compared to the original offer, and unprofessional. Therefore, I feel that I was cheated out of the 97 euros that I paid and that I could not use the offered service.

The hostel has everything that you would want. The staff was super helpful for whatever you wanted to do. The hostel itself has an area for you to meet people as well as a quiet area if you have to get some work done. It was also very clean. Definitely recommend it.

This hotel has very helpful and courteous staff. My room was comfortable, with French doors that opened to let the fresh air in. The restaurant downstairs served a BEAUTIFUL dinner, with a scrumptious dessert and nice wine. Highly recommend dining there during your stay.

I appreciated how this hotel was able to accommodate me on short notice after the original hotel I had booked with canceled my reservation. The rate was reasonable and it was located where I needed to be. The Grand Lisboa Hotel is part of a chain of VIP hotels in Lisbon. It was quite clean but slightly run down. The room was basic and since I just needed to sleep and shower, it was fine. All the money has been put into the bathroom with modern fixtures. The bathtub is high and slippery. There was no mat to prevent falling and stepping out of the tub felt a bit precarious. The rest of the room was spare. The bed was quite firm. A table and chair in the room had some sort of dried spill on them. Bottled water was complimentary. I did not make use of the bar or restaurant facilities whilst there. To change money, on goes to a sister hotel, the VIP Zurich-walking distance-and receives a poor exchange rate. Live and learn. The service, overall, is helpful. I was given suggestions, directions, maps, etc. All the things one expects from those in the hospitality business happened. No complaints, there.

We were booked into the three-star Principe Lisboa next door. When we arrived, the receptionist there said we were getting an “upgrade”. Turns out we were moving to Principe Avila next door. This is a newer hotel and is four stars. I had asked for a room at the back when I booked, months ago. I was allocated a room at the back. Many hotels ignore these requests. The back of the hotel faces onto a street ( Pinheiro Chargas) but we didn’t hear a sound from the street over three nights. Didn’t hear a sound internally either. Comfortable bed. Spotlessly clean room and bathroom. A fridge and a safe in the room. A large complementary bottle of water in the room each day. Good AC and fast WiFi. Very good breakfast. The croissants were delicious. The steps from the metro (direct from the airport and from Oriente train station) are just across the street - follow the signs for Av. Duque de Avila. The metro line for downtown also goes through the same station. We had a tasty meal at Restaurante Valbom nearby, which seems to be open earlier than other places. We also ate at Maria Pexeira. Nice food, but lots of tourists there. We will definitely return to Principe Avila.

Convivente location to city center Clean and comfortable rooms Secured and baggage lefts options Plenty options for foods around and even a supermarket Very understanding and friendly staff and guided me to find my way around the city and sight seeing options

The hotel is amazing in every aspect! It’s in the middle of the cruise terminal and the airport. Metro is close by, and 4 stops to go to the city center. The hotel is very new, spacious, and clean. Breakfast is awesome with such a low price €8 (coffee is with decent quality, and you can even order latte, cappuccino or mocha for free). The hotel staff and restaurant staff are all super friendly. The lightning show at 10pm every day is very nice.

Café da manhã bom, principalmente pelo custo-benefício. As instalações do quarto deixam um pouco a desejar, pois é um padrão antigo. É notável que os quartos precisam de uma atualização de design de interiores, ar-condicionado mais novo e uma tv desta década. Fora isso, os funcionários foram cordiais, fizeram um early check-in, o que nos ajudou e facilitou muito na chegada, pois estávamos cansados, além da cama ser confortável. Se o seu objetivo é se hospedar em um hotel de bom atendimento, mas não vai ficar para desfrutar do hotel e sim da cidade, perfeito. Agora, se for utilizar bastante as instalações do quarto, vai se incomodar um pouco.

Hotel Acores Lisbon is definitey one to keep in mind. I have stayed here with some friends for a long weekend in April. The hotel is absolutely a great place to stay during your Lisbon visit. The rooms a nice, spacious and clean. Beds are soft and sheets were clean. Breakfast in the hotel is good, there is enough choice in the restaurant. The reception staff is very friendly and they try to help you with all you questions. The airport is close to the hotel and there are airplanes flying over during the day, but to be honest, it's not annoying. Whenever I go back to Lisbon I will keep this hotel in mind to stay in again.

Close from the metro station so it is easy to get around. Clean, tidy & reasonably quiet. The outdoor pool is really nice to have, but it was too shallow (1.2m) and there were no bathrobes even when we asked at the counter. All in all, good experience.