Hotel Ibis Styles di Lisbon

裏斯本這家宜必思酒店就在市中心，位置很方便，酒店附近就有各種餐廳，旁邊還有一個韓國料理店，酒店房間環境也很清新，很乾凈，房間也是簡潔乾淨，早餐不錯，環境也很好，像咖啡廳，正是因為早餐環境不錯，我用手機本來想拍個視頻，結果被一個在餐廳吃飯的美國人，用很嚴厲甚至兇狠的語氣告知我，不可以錄像，噼裏啪啦對着我說了很多，好像意思就是我錄像侵害了客人的肖像還是啥的，我也當著他的麪把視頻刪除了，並說了對不起，但那個死胖子老外，估計看我一個人、有點想欺負我的感覺，三番五次的來到我餐桌前，警告我，氣的我，飯也沒吃好，剛到葡萄牙裏斯本第二天就被影響了心情，然後我就會房間休息，正在我休息的時候，有人敲門，我以為是要來打掃衛生的，開門后，一個黑人女的手裡拿着手機在通話，看到我開門后很驚訝，什麼也不說就離開了，我還用英語問：what‘s up？她並沒有回復我，我很納悶，關上房門后，越想越不對，越想越把這個黑熱嗎和早上那個一遍遍騷擾我的白人死胖子聯繫到一起，以為是那個白人死胖子讓這個黑人女的來看看我在不在房間，不知道要對我做什麼，然後我越想越害怕，渾身都在發抖，因為還有一晚的訂單，我如果退房就會損失一晚住宿，我就給攜程酒店管家打電話聯繫，也特別感謝幫我去做申請的管家小斌，安撫我的情緒，讓我保護好自己，他去幫我和酒店溝通，最後，酒店大堂經理給我打來電話，我們在酒店大堂碰麪，用翻譯軟件溝通整件事的來龍去脈，酒店經理告訴我，敲門的是他們的工作人員，來確認房間是不是空房，他們每天都會對房間進行確認，但敲門看到客人走掉，確實是他們沒有做好、給我帶來了驚嚇，表示歉意，如果我執意要退房，也可以批准，但是要扣50%的房費，我和他說，我並不是真的想離開，衹是剛才感到很不安，有點害怕，現在你告訴我，敲門的是你們的工作人員，那我就放心了一點，但我說我不退房了，但能不能給我換個房間，因為我怕被那個白人死胖子再騷擾，那個經理說沒問題、不衹給我換了房間，還同時還給我升級了房型，這個前台經理真的工作態度特別好，對我的遭遇很理解，我英文不好，也沒有不耐煩，全程都在和我表示歉意，對最後給我的處理結果我很滿意 ，同時，我也特別感謝攜程酒店管家小斌，在我特別無助的時候給予的溫暖和幫助，謝謝你們。如果代理商可以看到這條點評，一定要幫我寫一封英文感謝郵件謝謝那個前台經理。

I have been an Accor Gold Member for past many years. As such I always give first preference to book an Accor Hotel while traveling in domestic or international sectors worldwide. I was planned to travel on a leisure trip to Portugal. I booked 'Ibis Styles Lisboa Centro Liberdade NE, Lisboa, Portugal' for eight nights during my stay for the period October 19-27,2023. The hotel was selected based on its location and easy accessibility to the city centre. I was however very much disappointed in the above Accor Hotel, the first such displeasure from any Accor Hotel so far. I booked a Room with Balcony space. No sooner I checked into the hotel, a maintenance guy knocked my door informing that the balcony door is not in service, non functional and it needs to be repaired. I was surprised as to why such a non serviceable room was allotted to me, if the balcony door can not be operated. The maintenance guy wasted 2 hrs. in my room before I told him to leave as we needed to freshen up after 12 hrs. long flight. The maintenance person continued to repair the door for the next two days as well but could not rectify the door. Whenever complained to the reception staff, they conveyed that they would speak to the Hotel Manager and revert back as to what could be other option/s. The most important point was we were kept in a room having no security and no safety of the hotel guests, as the balcony door was non functional and neither any provision of locking the door nor opening the balcony door was provided by the hotel. On 4th day, the hotel reception offered us to change the room for which we were asked to stay in the room during the daytime when another room could be made available after check out. As I was a tourist and purpose of visit was sightseeing and exploring Portugal, it was not feasible for me to stay back in the room during the daytime. On 6th day, the Hotel reception staff offered to change the room on their own without my presence if the luggage could be kept packed before we leaving the hotel in the morning. I however refused to change the room on 6th day just for 2 days, as I was to check out after 8 days. The hotel was paid in advance for 8 nights for a room with balcony, which was 25% more than the room without a balcony. When I asked the hotel to partially refund the cost as I was offered a room with a non serviceable balcony, they flatly refused to consider. Even any other privileges were denied by the hotel Manager. The hotel is not interested in looking after the guests. The hotel Manager and staff deposit the full payment in advance but do not provide the services for which they are paid. I had a very bitter experience with this Accor hotel. The Hotel Manager even said that they don't care even if the guest is an Accor Gold Member. The staff of this hotel has been rude, harsh and non co-operative during my stay and does not bother about providing needed hospitality services to their guests.