City Studios - Rodney Street

Everything is fine. We can easily check in via phone call. However, the code for my room is not work, they change us to other room. In general, it’s not too bad.

Accommodation NOT TO BOOK! They practice overbooking on this accommodation (info received from the receptionist). Indeed, until my arrival very late at night, I found myself facing the CityStudios accommodation. No one to greet me or code received to enter. I contacted them in the middle of the night and they told me that my reservation had been relocated 20 minutes walk to a student accommodation! So I had not received any information about this change. So my stay had to be at the Stanley Court Student Accommodation… with a terrible check-in: I enter my apartment and there was already someone inside, I am given another accommodation and the code is wrong. The entrance of the Student Accommodation is often occupied by strange and smoking people, I had not noticed immediately that it was the entrance of my accommodation! I didn’t feel safe. In addition, the units are occupied by people sometimes residing during the year, so you can hear dogs screaming. I arrived on the evening of what seemed to be garbage collection, full of garbage cans littering the hallways in front of each apartment with a foul smell. The dishes in the apartment are dirty and must be cleaned before I use them. The hallways and elevators are also not clean. In the end I must have paid more than the value of this accommodation, overbooking is not a correct practice! The establishment never answered my complaint emails, fortunately the Trip.com service helped me very well.

We didn't even get through the door. Why? Because you are required to send photo id via email before being sent a code to enter the building. Think about it. Firstly you are sending an identity thiefs holy grail via an insecure link where any one can do a runner with your DOB, Address and driving licence. Secondly, this company is opening potentially compromised links via email at will. Have they never heard of phishing? They obviously have more confidence in their mail scanners than I have. That they are treating PII so cavalierly should be red flag to anyone with a modicum of cyber security knowledge. They say it's because the building is unmanned, but I've booked lots of other accommodation without manned check in desks This is probably not a honeypot scam as they seem to have real, albeit poor reviews, but it has all the red flag warning signs. Avoid unless you want to risk id theft

Stayed with some friends for my birthday awful hotel sharp metal jutting out of wall lead to me slicing my arm and tearing a new expensive shirt, sanitary towel behind radiator tried complaining just being ignored now

The room is spectacular - we felt like we were in a movie set! Four of us comfortably fitted in, two tweens and us parents. Lovely comfy beds, neat little kitchen, hot shower...perfect. It is situated in a great, central location, minutes walk from everything. Thanks Conor and team for having us - we'll defo be back and highly recommend City Studios Rodney Street, Merseyside.

We stayed here this month. This company is horrendous. No idea how to check in and after many phone calls, dealing with a very rude woman, we eventually got in. Upon leaving recieved an aggressive email demanding money for damages as someone was supposedly smoking in the room (No one smokes). They guy demanded the money and wa smoking threats of court action after 1 day with no evidence receipts or anything. Do not stay in this place