Terrible Service; staff not trained how this place is 5 stars is beyond me. The location is great but it’s an older hotel that is now being renovated. If we were given a heads up or warned I would have understood but they gave us no forewarning and when we got there we felt like we were staying on a construction site. The pool and pool bar area was a complete building site, jack hammering starts at 8am, only serve (mediocre) drinks at the pool so we had to go up the hill to the title to get your own food. When we did this and brought the food down to the pool they had forgotten to put any utensils in the bag, when we asked the pool bar manager for cutlery he said he didn’t have any and we had to go get our own. What an absolute joke, clearly the staff are frustrated by the condition of the hotel and the fact people are actually staying there at the same time. There were dozens of builders, heavy duty construction equipment all over the pool area. Even Dangerous tools left lying around that someone could get seriously hurt by. No toilets at the pool so had to go to a nearby restaurant. We stayed in room 132, 50% of the ocean view is blocked by overgrown bushes, we music blasting in the area outside our room all night. Housekeeping accidentally removed one of our duvet so we were short.
Terjemah