Ulasan Melia London Kensington Member of Melia Collection

Jawapan daripada Pihak Penginapan: Thank you very much for choosing us for your stay in Kensington! The hotel is a Victorian house refurbish, hence we don't have the same space as new built buildings. The abundance of small restaurants nearby and the proximity to Hyde Park are definite bonuses. Plus, having a view of a historic church adds to the charm of the area.

Jawapan daripada Pihak Penginapan: Thank you for sharing your experience with us. We're pleased to hear that you found our front desk staff to be friendly. However, we apologize for any inconveniences you encountered during your stay. Rest assured, we take cleanliness and maintenance issues seriously, and we'll address the concerns you've raised with our housekeeping and maintenance teams to ensure they're resolved promptly. We appreciate your feedback as it helps us improve our services for future guests. We hope to have the opportunity to welcome you back for a more seamless experience.