Hotel berhampiran Kensington Memorial Park, London

The hotel had a great location. Very clean room. Good breakfast. However my room was very small. The swimming pool is small and doesn’t look the same as on the photo. The water in the pool seems to be not clean enough. Overall the hotel is overpriced.

Breakfast buffet was really good, but some hotel staffs were unfriednly, room was really cold. Air condtioning system didn't work, so I requested to change my room but the other room was also cold. If you stay here, please take some hot stuffs. I asked them to bring heater but they didn't.

非常贊，全球視角來看是一流的酒店。總體體驗不屬於奢華度假的範疇，更像是頂級商務酒店。堅持半島式的傳統佈局，來自80/90黃金年代的差旅風格。喜歡的會很喜歡。

Prime location, but disappointing overall. This 5-star hotel is perfectly situated in the city centre, just a short walk from the British Museum and other key attractions. However, the interiors feel outdated, and the rooms don’t quite live up to the five-star standard. Furniture and decor seemed worn, and the amenities lacked the polish expected at this level. While the location is ideal for sightseeing, the hotel would benefit from a refresh to match its prime setting. If location is your priority, it’s convenient, but if you’re seeking luxury, you might feel underwhelmed.

From its location and the comfort of the building's exterior to the staff's service attitude, everything scores top marks! Although the hotel's buffet breakfast doesn't offer a wide variety, the quality is excellent, and it was a very comfortable dining experience, with the waitstaff being very attentive! Additionally, the service received at the hotel's main entrance and the exceptional care taken by the staff in handling our heavy luggage during checkout, ensuring it was transported downstairs to the taxi, was commendable. These experiences definitely make us want to return!

非常好 入住的體驗方方面面都非常好 很滿意 很喜歡

Let start with some positives:- Great location, very close to tube station, supermarkets, cafes, restaurants, and within walking distance of many tourist attractions. The area is very safe with both foot and vehicle traffic, travelling as a solo female I never felt unsafe at any time of the day or early evening. The room was well appointed with all you needed in a well set up mini kitchen for cooking some meals, although there was occasionally a cooking smell in the hallways when other guests were cooking something very strong. The main areas, including a fantastic (app. required) laundry were always clean and tidy. There is a seating area adjacent to reception where you can make yourself a drink and relax. The bed was comfortable and the bathroom mid grade with hot water (more about that later) Now to the negatives:- There were two issues whilst I was staying here, one was no hot water for one weekend and no wifi for another weekend. Whilst these issues do occur I'm sure at other hotels from time to time the communication was poor around these issues, with staff not able to answer when these issues would be resolved. After quite a few to and fro's the reception staff finally found another hotel for me for one night so at least I could have a shower. Before I checked out I took the oppurtunity to sit down with Marco, the front officer manager to provide him with my constructive feedback about my stay and the issues including communication. Marco thanked me for taking the time to speak to him, and hopefully my feedback will assist management in future if issues like this arise again. Although these issues did arise and detracted from my overall happiness with the stay I would be happy to stay here again in future as long as issues identified are dealt with promptly and communication has improved.

Hotel was great. From the moment you walk in it is clean comfortable and has a beautiful smell throughout. The rooms are spacious and the black out blinds cut out every bit of light for a perfect sleep. The staff are friendly and helpful especially so at the restaurant / bar. They have great deals (5 x peroni for £20) and the food for dinner is very nice. Breakfast was also varied and tasty. The gym is small but has everything for a good workout. Best thing about the hotel in my opinion was the spa / pool. Very relaxing to be able to lounge by the pool after using the sauna (which was a great temperature) and you are provided a robe and slippers to make it even more comfortable. The white company shower gels / shampoo and moisturiser are all very nice. Only negative is I think they have been watered down a bit. Overall great!

A must stay again for sure! Loved everything about this hotel perfect for shopping very close to train station. Lots of nice restaurants around.. But the breakfast was a bit disorganized