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5-bintang

Royal Lancaster London
4.7/5152 Ulasan

Royal Lancaster London

London|1.51km dari Nearby park
Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

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Lihat Ulasan Tetamu untuk Hotel di London

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Novotel London Paddington
4/545 Ulasan
The hotel is very close to Paddington Station of which you can take tube, railway & Airport Express. It just takes 8 mins walking distance from Paddington station to the hotel. The internal facilities are maintained in good condition and the staff are helpful & efficient. It's a good experience and I will definitely reserve it again when I travel to London next time.
The Colonnade Hotel
2.5/5115 Ulasan
Not a 4 star hotel. Think before booking the room here. The room will not be the same as it shown on photos!!! So I arrived before check in time but they kindly provided me with the room as it was available. The room was awful, downstairs very old and there was no window to get some fresh air. The future was old and dusty. Finally I managed to get another room the next day, it was better but still the furniture is dated and it wasn’t a good stay at all.
Three Falcons
4.3/541 Ulasan
Marylebone
I can highly recommend this place. If you’re looking for a comfortable low cost room in central London then look no further. Great value at under £100 for a Friday night. Try getting a Travelodge for that. The bedroom while on the small side was modern, well appointed and with aircon, a very comfortable king sized bed and an excellent recently fitted out ensuite with a great shower. I couldn’t fault it. It was also very quiet. Our only regret was that we didn’t have time to sample the Indian food in the restaurant downstairs. It looked and smelled great (although that didn’t permeate to the hotel area). We would definitely use the Three Falcons again.
Comfort Inn Edgware Road
3.5/540 Ulasan
Marylebone
Staff greeted us and very helpful and location for this Budget hotel was excellent for central London. The breakfast was well stocked and very clean area However room although comfortable certainly needed updating. As carpet was soiled to did not work and bathroom mirror ledge broken on edges Would return but would want a better updated room Staff friendliness certainly made up for downfalls in room
Park Grand London Hyde Park
3.6/542 Ulasan
Nice hotel in paddington zone 1 close to the train station of paddington and 10 minutes far walking distance from hyde park. Little venice is closed by as well. Room was nice but old style. The staff is good one of the main thing of the hotel. Tella see you in our next trip. Thanks to all the staff.
Garden Court Hotel
3.8/5102 Ulasan
The room was decent sized and the beds were nice. The room was kept very warm by the heater. The breakfast isn’t worth it. The only options are toast with brown or white bread, small offering of pastries and fruit, 2 types of cereal and tea or coffee. The breakfast room is too small and with breakfast only between 7:30-9:30 weekdays and 8-9:30 on weekends it’s crowded very quickly. The hotel also doesn’t clean the room daily unless you request it each morning.

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