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Royal Lancaster London
4.7/5154 Ulasan

Royal Lancaster London

London|1.28km dari Westbourne Green Open Space
Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

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Lihat Ulasan Tetamu untuk Hotel di London

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Novotel London Paddington
4/548 Ulasan
Some hiccups during checkin. We specified in our booking that we have 2 kids. We even stated their ages. When we arrived, they said booking is only made for 2 adults. I showed them everything I have to prove my booking. They said we used a 3rd party agent to book (ie trip.com). The agent made a mistake and we should talk to them. (What???? ) But they will do me a favour and do the talking… ?? (Doing me a favour like I did sth wromg??). In the end they upgrade us to a family suite, adding that it could be for 1 night only, they may require us to move and bla bla bla….. Yes you upgraded me but so what! Your staff’s attitude is the whole problem. I used a 3rd party agent, but it’s a company you approved of. When problems arise you blame it on customer?! I gave a 2/5 for service simply bcoz of the upgrade.
The Colonnade Hotel
2.5/5115 Ulasan
Not a 4 star hotel. Think before booking the room here. The room will not be the same as it shown on photos!!! So I arrived before check in time but they kindly provided me with the room as it was available. The room was awful, downstairs very old and there was no window to get some fresh air. The future was old and dusty. Finally I managed to get another room the next day, it was better but still the furniture is dated and it wasn’t a good stay at all.
Garden Court Hotel
3.8/5102 Ulasan
The room was decent sized and the beds were nice. The room was kept very warm by the heater. The breakfast isn’t worth it. The only options are toast with brown or white bread, small offering of pastries and fruit, 2 types of cereal and tea or coffee. The breakfast room is too small and with breakfast only between 7:30-9:30 weekdays and 8-9:30 on weekends it’s crowded very quickly. The hotel also doesn’t clean the room daily unless you request it each morning.
The Royale Chulan Hyde Park Hotel
3.6/543 Ulasan
I switched to this hotel from Lords Hotel which was extremely unpleasant and had a FANTASTIC stay. Was able to check in 2.5 hours early thanks to the receptionist and they gave me a beautiful suite on the 2nd floor. The inside looks like a little flat of it’s own and has practically everything you need. Only complaint was the sink was closed up and the water wouldn’t go down but other than that it was perfect. Location was also wonderful and close to everything. I was able to leave my luggage a couple hours after checkout too which was extremely helpful. Much thanks to the kind receptionist and the manager who checked me in :)
Lords Hotel
3.6/551 Ulasan
Tea/coffee facilities in the room would have made a difference. kind of expect at least a kettle and a cup with a few tea bags. Great location for Hyde Park, Notting Hill area with Bayswater tube a 4min walk. I am OK with stairs but the lack of lift could catch people out especially if on the top floor, steep stairs and lots of them. Would come back to. Room clean with no issues at all.
London House Hotel
3.9/5109 Ulasan
Easy to find hotel. Nice well clean room. Staffs are friendly both front office and restaurant. Breakfast was best with more options even with drinks. Overall wonderful stay and price is even reasonable. Will recommend the hotel to all my friends. P.S even got free upgrade.

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