Hotel berhampiran Fallbrook Park, Los Angeles

Amazing stay at amazing prices. I was super satisfied about the customer service that Gerry DeGuzman provided. Gerry went above & beyond to make sure that I was well taken care of. I appreciate Gerry and the entire team for your amazing services. I will make sure to always keep each others faith and love to its highest standards. Thank you for making my life better then accepted. I appreciate everything you guys have done.. I love you so much. Oh I appreciate you so much. Thank for Mmfvnv

Been staying at the holiday inn express for about 3 days now and I absolutely love this place. Not only is the hotel nice and clean but the staff are amazing. They are very helpful and just welcoming. They have breakfast here every morning. The vibes you get off this place is something everyone looks for. The room are nice and big and comfortable. LOVE THE BEDS!!!😍.

While there is a lot to recommend this new hotel, not everything is fully worked out. On the positive side, service by nearly all the staff was excellent. Being new, it has a modern fresh feel to it. Rooms are good size and well laid out Very important in LA, parking is free. It is in a residential area, very close to shopping and Porter Ranch. Housekeeping not yet been figured out. Even though it was just opened, they've reverted to the COVID habit of not making up rooms during the stay. With Marriott status, they may make up the room. During our stay, they made up the room twice and missed the third time. Also, a pile of dirty towels and a bag of trash was left in the hallway for more than 36 hours. Even after it was reported to the front desk on the first day. Notwithstanding, this hotel is still recommended.

I come to this hotel all the time and the staff is always polite and helpful. The location is near the Westfield mall which is also nice.

Mooi hotel, maar behoorlijk gehorig.

All the staff i encountered were very friendly. Parking is valet only but the valet guys always were quick to bring my vehicle (I never waited more than five minutes even when they were busy. The room was very comfortable and quiet which is my two musts in a hotel. Security was very visible which was comforting. I always travel with just a carry on so I always need to do laundry. The laundry area was very clean and cost just $1.50 per load. Breakfast was your typical waffles, cereal, and muffin variety but it was free so no complaints here. The bed was incredibly comfortable. I never woke up achy like you do sometimes in a different bed. My only gripe was the shower head (which seems to be a standard at all the Hiltons I’ve stayed at). It doesn’t put out a lot of water pressure but if you stand there long enough you’ll get clean eventually! Very comfortable place to spend the week.

We were shocked by the positive reviews for this hotel. We arrived late at night. When we got off the elevator, there was a huge pile of vomit on the floor. We went down to the front desk to let the staff know. The desk agent said that he knew about the vomit, but didn't have anyone to clean it. He said he had a photo of it on his phone and would let the cleaning crew know as soon as they arrived. We went back up to our room. The entire hallway on our floor stank from the vomit and a pervasive smoke odor (despite having reserved a nonsmoking room). Our room was filthy. There was hair in the tub and the edges of the shower had pink fungus growing in there, which suggested that it hadn't been properly cleaned in weeks or months. The room stank of smoke. The beds were hard as a rock, the safe in the closet had no batteries, so it was unusable. The drains in both the shower and the sink were clogged. We were disgusted, but so tired from traveling that we decided to sleep and switch rooms in the morning. When we got up the next day, the pile of vomit was still in the hallway. We went down to the lobby to alert the front desk that the vomit had not been cleaned. A new desk agent was there and he said that he knew that the vomit was there but his janitorial crew had only been in for a few hours and hadn't been able to clean it yet. A FEW HOURS??? It would seem that vomit in a public space would be the very first important thing to clean when the staff arrived in the morning. The desk agent literally couldn't care less that there was a public health issue that had been sitting there, unattended to, for over 14 hours. All things being equal, we decided not to eat the included breakfast. If the hotel staff can't be trusted to keep public spaces clean, how could we trust that food had been handled properly? This was the most revolting hotel stay we've ever experienced and we've stayed in some pretty questionable accommodations in far flung locations. We contacted Holiday Inn about our experience and never heard a word back.

The area felt safe, staff was great and room was worth what it cost. The only thing I did love is the sink in a room backed up and stuff came out of it and dried up inside. I had to clean the sink twice because it looked the same after room service came in the next day. Overall stay was great and the drive to go anywhere was beautiful.

Entrance and lobby is quite nice and modern, the rooms are exactly the opposite. Although is does the job after a long travelday, the room was very outdated. Bed was pretty good I must say. Also the fire alarm sounded twice in the middle of the night. The gave us complementary breakfast as a compensation but only after a making a complaint. Location is pretty good. Near aiport and near Rental cars (10 min walk) The fitness room is ok. Outdated, but still does the job.