Hotel berhampiran Good Stewards Church, Los Angeles

Forgot phone in the room and had already turned key in and we're given another quickly

Well to start Britney & Carmen deserve a much needed raise. First Britney treated me like I was the owner. Nice, respectful and friendly to me. I reserved a room and I was to check in at 3pm. She asked me as soon as she finds one available she will call and she did 2 hours early. Now Carmen didn't have to do this for me but a friend of mine felt like crap so I bought her some soup. She micro my soup.

The place is good. There is elevator but it was malfunctioning when I was there. I believe that’s fixed now.

Service was ok

Mid-hill level with very good location ease of access to variety food restaurants, supermarkets, gas stations, recreation parks n hiking trails. Close to HWY60. But paid overnight parking space is negative.

Arrived at the hotel late at night and accidentally left my sneakers in the lobby. My husband went downstairs about 5 hours later to find them and ask the front desk girl, Janelle, if she had seen any sneakers. She said yes she did but she doesn’t know where they are. He asked if she put them in the lost and found and she said that it wasn’t her job to do that and that she wouldn’t touch those things. He asked why she didn’t call us after we checked in so we could come grab them. She responded that we were the ones that left them and it wasn’t her responsibility. I finally met him I’m the lobby and he told me about her bizarre behavior. I looked in the trash cans. I went outside and doing my shoes in the dirt behind a bush. I brought them into the hotel and showed her my shoes. I asked her why she would throw them in the dirt. At first she denied it then responded with I didn’t have time to deal with shoes. I told her her customer service was horrible and that she was lazy. She looked at me and said YOU ARE UGLY. I was shocked and speechless. We returned to the room and called down to talk to a manager. (Shock, no manager on duty for the whole weekend). The same girl, Janelle, said we were harassing her and she would call the cops to have us escorted off property. WHAT???? I called corporate and they took a report but never returned my call the rest of the weekend. I guess a bunch of rude, incompetent children are running this hotel and no management around to keep them in line.

The hotel we usually stay for a yearly conference in had no availability this time. I had spend quite a bit of time researching and based on criteria important to me decided on Best Western in West Covina. I didn’t expect much, and was really impressed with cleanliness, quietness and the friendliness of the staff. I would definitely stay here again especially if all the Covid protocols go away and we’d be able to use the jacuzzi and have a better breakfast.

Very clean, quiet, and private extended stay property! Great parking and nice staff.

Basic amenities are what you’ll get and what you should expect; don’t think you’ll get anymore than that. We literally saw an arrest happen right outside our windows one morning.