Hotel berhampiran Pic du Jer, Lourdes

Ibis Lourdes When we arrived we were very kindly given our room. We had asked for a room away from the lifts however when we went up to the room we were quite near the lift so I went downstairs to ask if we could change rooms. I was told by the receptionist that the hotel was full. so went back upstairs to go into the room. While I was downstairs my husband tried to get into the room many times and I also tried when back upstairs without success. The key-card machine kept flashing red except once for about 2 seconds went green but did not connect and open. So I again went downstairs to speak to the receptionist. At this point she was extremely rude saying, 'have you put the card in correctly, has it gone green etc'? Talking to us as if we had never used a keycard before! Then she proceeded to come upstairs and try the card without success herself even banging the door to try and open it. A short time afterwards once in our room I went downstairs to ask if I could have an extra blanket as sometimes I feel the cold at night to find a very helpful different receptionist who went to look for one. The room was fine- normal layout for the Ibis. Had an extremely large television. Unfortunately we had a very bad night due to what appears to the toilet fan unit being very noisy /broken and a road cleaner working along the roads outside our window from 0500 to 0545. When I mentioned in the morning that it appears the toilet fan was broken it was to the same receptionist who checked us in, turned round and said we should have asked to change rooms!!!!! When arrived showed my Silver Accor membership card - however nothing extra for being a member offered. Excellent central location

The hotel is really near the station so it's really eazy for people who visited Lourdes for the first time. You just need to cross the street. The interiors look really nice and the staff are friendly. The room is also nice and big enough. It also near the Sanctuary, you only need to walk a couple of minutes. Our experience has been great, thankyou so much Best Western!!

Excellent Hôtel ⭐️⭐️⭐️pas très loin du Sanctuaire de Notre-Dame de Lourdes. Tous étaient parfait et nous remercions le personnel de leurs gentillesse et de leurs dévouement au profit de leurs visiteurs et pèlerins.

The hotel is small but in a good location to visit grotto area. We had a good size comfortable room which was very quiet even though facing onto the road and the river. The room has a shower, tea and coffee making facilities and a safe. Our room had a balcony overlooking the river. There was a shaded patio on our floor for use by residents. The hotel serves an excellent buffet breakfast which is regularly replenished and there is plenty of room in the dining room. The staff are all young and enthusiastic and nothing is too much trouble for them. Wifi is good and we had no difficulty in connecting. A very good stay and we will be returning on our next visit. The Hotel only serves breakfast but there is plenty of choice for other meals locally. Made in Italy serves very good Pizzas and is always very busy. The town was busy with pilgrimages even though it was October but it is still kept clean. The streets are narrow so you need to be aware of the traffic especially the large tour buses. There are local buses and a petit train which run around the town.

We travelled to Lourdes on pilgrimage with HCPT (Hosanna House and Children’s Pilgrimage Trust). Hotel Croix des Bretons was our “home” for the week. We spent 7 nights here over the Easter weekend - the 1st week of the season, and the staff could not have been more prepared. From the warm & friendly welcome, accommodating all of our unusual requests like they were absolutely run of the mill, to the buffet style food which was refreshing and good. Honestly, I wouldn’t want to stay anywhere that Francois, Sabine & the team don’t manage. The hotel itself is really clean, the rooms are comfortable, especially the beds, with extra blankets in the wardrobes if needed. The bathroom was spacious and super clean, ours had a bath with a wall shower. The staff in the restaurant were kind, caring and diligent. I know that if I were to come to Lourdes, by myself outside of the organised pilgrimage, Hotel Croix des Bretons would be the first place I would look to book. Grazie Francois! Arrivederci alla prossima!

Smooth check in and good room on 6th floor. Very comfy bed - not always a given in Lourdes so thank you! (I’ve stayed in many hotels in Lourdes over the years !) Good bathroom and toilet facilities with toiletries available. Breakfast was pleasant as well. However there are new AC rules in France and you would need to contact reception to organise. It was late when we realised we couldn’t get AC on and should have contacted reception. I brought the AC issue up at checkout and this was explained very well by the receptionist. I should have contacted reception. I will know for the next time. Many thanks to all the staff of the hotel! A bientôt!

Beautiful hotel in Lourdes near the sanctuary, shops and restaurants. Everything is within walking distance. Hotel is very clean and has wonderful comfy beds and serves good breakfast in the mornings and wonderful meals in the evening. To get to the hotel you can either take a shuttle bus which goes to the Sanctuary. Once you get dropped at the Sanctuary the hotel is a few minutes walk. The cost for this shuttle bus is about 3 euros. During Easter this shuttle bus is not regular. We had to take a shared taxi from the airport which cost us 12 euros per person, as we had missed the last bus at 7pm. The hotel is also very popular with pilgrims, so for those of you not coming in groups, book early. I will highly recommend this hotel to anyone. A special thank you to all their staff for giving us a pleasant stay. We hope to see you again soon.

The lady at the reception was absolutely fantastic. She was extremely helpful polite and very accommodating. 10/10. I'm sorry I didn't get her name. But she was just great!!! The rooms are more basic than you could imagine. Bedding was well made and clean. Hygiene was not great elsewhere. Lack of toilet paper etc was not a great start but not a complaint. There was a ”stink” in the bathroom, I discovered it was toilet brush . The pool area was acceptable. The breakfast for €12 was ok, not fantastic. The location was a bit far from the Grotto. We had to get a taxi each night as after a day of walking in the town centre the walk uphill was too much for any if us. The overall facilities are in need of repairs and an option to purchase a box of basic items would have been good, such as coffee butter milk etc.