Hotel berhampiran Grand Casino Luzern, Lucerne

I’ve never been so disappointed in my entire life. Today is Christmas Eve also the date of our check in at Five, in Zurich. When we arrived there was no one to help with our luggage or valet our vehicle. So we drove away from the front of the building and proceeded to park in public parking. We carry our three checked bags and our carry ons up a hill and all the way to the lobby, for the valet attendant to finally help us with our luggage and when I mean help I loaded in on the trolly and started pushing it and he kinda of just came and took over after I was already in the building and at the reception desk. After checking in we proceeded to our room, I went to get into the shower after a long day of travel and noticed the shower wasn’t draining and the bathroom was flooding. So we called and they said they were sending someone up. After about 45 minutes and three phone calls someone finally arrived. After they messed with the drain for 15 minutes they told us we needed a new room. So now we have to wait for someone to come and bring us to our new room as they requested. They told us they already check out the room/bathroom and everything was ok. Well it wasn't, this time the shower head was spraying water all over the ceiling and of course now they have to move us to a new room again. This all took about 3 hours which completely wasted our night and our Christmas Eve, I would expect that after all this they would at least would at least buy us a dinner or put us in a better room but nothing, not even a sorry from the front desk for this horrible inconvenience on Christmas Eve. They finally room they gave us didn’t even have conditioner or an outlet for the blow dryer for my fiancé to finally shower in the 3rd same level room.

The apartment was lovely we had a studio, every single item in the kitchen looked like it had never been used, it was immaculate and had everything you needed to cook a small dinner for two. The bed was really comfortable with an assortment of pillows and the bathroom had a really big comfortable bath. Overall really pleased with the quality. The area was brilliant you could walk into Zurich or get a bus, tram or train from directly outside the hotel. There was also a Starbucks and supermarkets with pretty much anything you needed. Oh and reception smells really nice (they are scented)

Cozy hotel conveniently located in old town Zurich. We stayed here for 4 nights in May and had reserved 2 rooms for 3 adults. We got rooms on the first floor conveniently close to each other and we're decent size for the location. Rates are a bit pricey like other hotels in Zurich but the amenities of the property, location and most importantly the hotel staff make the choice value for money. Located nearby all attractions, transportation and restaurants there's plenty of choice. The breakfast spread is amazing and a great start to the day. Excellent breads, cereals, salmon, meats and eggs cooked to order. Coffee machine. The staff are very helpful don't hesitate asking for local recommendations that one wouldn't otherwise be aware of. We enjoyed our stay immensely. Would highly recommend.

We stayed in both the main hotel and in the guesthouse across the alley and were quite satisfied if both facilities knowing they been renovated within the last year. The main hotel is right around the corner from Zürich HB the rooms feature a nice private bath (new, big & clean) and nice modern styling. The guesthouse as new and stylish as hotels go, but the modular bath/shower unit with its semi-transparent blue glass leaves a lot to be desired when everyone in the room knows what your doing on toilet (very little privacy). We luckily are prepared and carry large binder clips and clipped a bath towel across the glass during our stay. The staff are amazing and extremely cordial. Free coffee/tea is offered 24/7 in the main hotel and on each floor. Guest house residents must go back across the alley to the main lobby. Day tour buses are right across the street for easy access. We would stay again definitely.

Location is 10/10 , it's right next to the Zurich HBF, there were plenty of dining options and several supermarkets nearby. You really couldn't find a fault with this place location wise, there's even a tram stop right infront. We were allowed to check in early by the receptionist but the room wasn't cleaned yet when we entered , but they sorted it out quickly by giving us another room

프런트가 친절했으며 짐 보관이 되었다는 리뷰가 많은데 셀프 체크인이였고 따라서 짐 보관도 불가했다 트립닷컴의 설명 어디에서도 그걸 찾기 힘들었다. 예상과 다른 점… 국가번호까지 해서 핸드폰 번호를 잘 적었음에도 셀프 체크인에 필요한 메시지는 오지 않았고 마침 중앙 출입구 문이 수리 중이였기에 들어가서 전화를 걸고 안내를 받을 수 있었지 아니였으면 문밖에서 별 방도 없이 나오거나 들어가는 사람을 기다렸다가 내선전화를 했을 수도 있을 거 같다. 여기 트릿닷컴에 적은정보가 호텔 체크인이랑 잘 연동이 되지 않는 거 같다. 이메일도 전화번호도 멋대로 써 있었다. 심지어 나는 중국인도 아닌데 중국 번호가 내 번호로 되어 있었음. 짐보관도 안 됐는데 체크인 시간에 가니 아직도 청소가 안 되어서 못 들어간다고 했다. 체크인 가능시간 1시간 30분 전도 후에나 들어간 거 같다. 4:30 넘어서? 그러나 죄송하다거나 하는 사과는 없었고 그냥 5분 기다려라 10분 기다려라 그게 다였다. 시간 지나서 왔는데 더 기다리라니 당황… 당황 포인트 -셀프체크인: 문자라도 잘 와서 온라인 키가 폰에 있었으면 그나마 다행… 난 문자도 못 받음 -체크인시간: 한참 지나서 도착했는데도 더 기다리라고;;; 좋은 점 -역과 가까움 - 언덕에있지만 트램과 가까움 -어쨋든 깨끗함 -조용한 편 -에어컨 잘 됨 -욕실 넓음

The accommodation is modern and very clean. The location is great, close to a lot of places walking and also easy reach to public transport. The most impressive thing was the the lovely breakfast served in the room, which my 2 year old kid would look forward every morning. The staff was friendly and very competent. I couldn’t recommend them enough! If there was a small thing to say, would be to add roller blackouts in the bedroom’s window, they have windows blackout in the living room, but it would’ve been great to have the bedroom darker, however this is a really small thing compared to the outstanding service offered.

Отель расположен в тихом районе. Вокруг банки, кафе и рестораны, есть где покушать. Магазины также, все в пешей доступности. До аэропорта или ж.д. вокзала ехать 30 минут. Комнаты маленькие но уютные. Из минусов - нет множественных наборов гигиены. Отель достоин своих денег!

Service was good. A bit far from the tourist spots. Room was very clean and had plenty of amenities. Woke up the next morning and saw water leaking from ceiling.

Hotel ini terletak kira-kira 8 kilometer dari Bandar Lama Zurich dan berhampiran stesen kereta api. Terdapat pasar raya reban berhampiran yang sangat mudah. Bilik ini mempunyai kemudahan yang lengkap dan dalam keadaan kesihatan yang baik. Terdapat ketuhar gelombang mikro dan periuk aruhan, jadi walaupun restoran biasanya ditutup semasa cuti Krismas, anda tidak perlu risau tentang kehabisan makanan.