Hotel Madrid dengan Gim

Super great hotel to stay. Very nice smile at the front desk and concierge. MO is still my favorest stay choice with no doubt.

天井が高く開放感のあるお部屋でした。もともと綺麗なだけでなく、毎日しっかり清掃してくれたので家族全員安心してすごせました。アメニティも揃っておりバスローブも用意してあってよかったです。 立地が良い反面少し騒がしいところはあります。二重窓ではありました。 冷蔵庫に有料のお酒などが多数用意されており、買った食べ物が冷やしづらいと感じます。 朝食は種類豊富でサービスもよかったです。フルーツやパンが選べて楽しかった。個人的にはスティック野菜以外のサラダとか野菜がもっとあるとよいなと思いました。

Hotel Villa Real is my go to hotel whenever I am in Madrid. It is centrally located, close to the museums, Retiro Park, Sol and Plaza Mayor. The service at the hotel is superior. The rooms are good size and very clean. The breakfasts are worth paying extra for. One of my favorite hotels in the world

酒店設施完善～服務周到～親切熱情～ 值得提的是洗護用品：歐舒丹的～yyds 服務人員還貼心的夜床服務並送上歐舒丹的護手霜～很不錯～ 房間有贈送免費的礦泉水～ 唯一不足就是從酒店出來通往路邊的街道一股尿騷味…十分噁心～（酒店大門在巷子裏面）

We are an American couple from California. We don't usually write reviews but our experience at this hotel was so special that we just had to write a review. Our room was very nice and comfortable, but it was the customer service that we found so excellent. From the moment we checked in with the wonderful welcome at the service desk, and for the four days we stayed, was always so friendly and helpful. The bellman and Adrian were ”standouts.” Patricia, the concierge, was incredible. She always went way out of her way to arrange side trips, extra services and extra details we needed. She was really wonderful and so gracious. For these reasons and much more we plan to return to this hotel again.

Room was nice but I expected much more interesting decor from the ads. Area was very subdued, I think the restaurant was closed, maybe because of off season. Bed was comfortable and room was adequate. Liked the room darkening shades. Front desk help very nice and helpful with transportation questions. Overall harder to get to than I needed.

The hotel’s location was very convenient, the breakfast buffet was outstanding. The downside was that the room was very basic and small. The bathroom was average even though the shower was very nice. The general facilities lack amplitude. The size of the pool is really small. It is like a kid’s pool. The gym is very small as well. Overall, it is a good hotel but its facilities could be better.

Ideal hotel for women solo traveller, room provides more space for putting personal things and more lights for making up.

To start my review I will point out the positive things which were unfortunately not that many. The hotel is well located to most everything in Madrid via Metro or walking distance to all restaurants and shopping wishing the center of town. Great foodie destinations and shopping are close by, and that’s where the positive comments will stop. Upon checking in the first signs of poor service were obviously there. They mentioned that because I booked via the “App” Trip.com or other then we would not be considered like others who booked via their own site or preferred partners. The room was on the first floor and next to the housekeeper room which was non-stop and especially first thing early morning was my alarm clock at 7am everyday whilst on my vacation, so clearly not a a good thing. Second and another very important issue was the A/C which didn’t work correctly and was making noise, the room was warm and humid the whole time, I mentioned to the reception within 10min of checking in, 4 nights and nothing was done to improve or correct this issue. Any request or comment was never taken in a professional, responsible or respectful way. As I was on a well deserved vacation I didn’t want to get angry and cause more stress to myself, but I was clear that I would not let this pass without commenting on it. The breakfast was good, clean but very limited in regards to selection. When requesting your eggs as they mentioned at each table the request was always ignored and just whatever was available even cold eggs as times were sent out. I had to request each day that my eggs were to be prepared soft/runny and they usually brought out cold m, dry and overcooked. So they would give me a look when I asked to please prepare as requested and then after some time they would come back with the order as mentioned. Over all it was an effort that I don’t need or want at each stage of the interaction with staff and the facility. I will stick to my usual Usual choice which is Bonvoy group of hotels next time.

Escogimos el hotel debido a su cercanía al Wizink Center (a un paseo de unos 15 minutos). También porque mis amigos iban en coche y necesitaban su parking. La estación de metro de Diego de León está al lado mismo, en la calle de Juan Bravo. Sin embargo, el hotel está en una calle menos principal y bastante tranquila. Cerca del hotel había muchos restaurantes y diversas cadenas de comida rápida. También un supermercado Aldi, que nos vino muy bien. Compartimos 3 amigas una triple y la habitación estuvo muy bien, con camas muy cómodas. Quizás la única pega fue que los edredones daban bastante calor, porque hizo muy buen día. Junto a las mesitas de noche había enchufes (tan necesarios) y una lámpara para leer. El cuarto tenía una silla y escritorio, con hervidor, te, café y tazas. También había una nevera y una caja fuerte en el armario. Había un televisor, pero no lo utilizamos. La wi-fi funcionaba bien. El cuarto de baño tenía dos toallas por persona, muy buena ducha, geles y champú. También cepillos de dientes, peines y loción para el cuerpo. Genial, además, el espejo de aumento. El secador iba un poco lento y no calentaba mucho, pero cumplía su cometido. Comimos en el restaurante al llegar. El menú tiene muy buen precio, alrededor de los 14 euros. La berenjena frita de primero estaba realmente rica. El segundo, pollo a la cerveza, no me gustó tanto, pero estaba bien. Incluía postre, que fue tarta de queso. Muy buen servicio y nos atendieron muy bien pese a llegar un poco tarde, en mi caso. Al día siguiente preguntamos si podíamos hacer un desayuno continental y nos dejaron hacerlo por unos 4 euros. Ya nos advirtieron que así solo podíamos coger café con leche o similares y tostadas o bollería, pero no del resto. Creo que podría haber cogido zumo, pero no lo hice por si acaso. Esta fue una solución un poco improvisada por parte del hotel y hubiera estado bien que dieran las dos opciones y que estuviera más claro el precio y lo que incluye desde el inicio. El buffet tenía muy buen aspecto, pero no todo el mundo necesita tanta comida por la mañana. En general, muy buen hotel con muy buen servicio y trabajadores muy amables. Tomo nota de él para futuras visitas y conciertos en el Wizink Center.