Hotel Madrid dengan Gim

Super great hotel to stay. Very nice smile at the front desk and concierge. MO is still my favorest stay choice with no doubt.

Always great staying here. Location amazing. Gym might be a little better, but still satisfied.

Lovely hotel, amazingly centrally situated, and so we were able to walk to all the things we needed to see and do. Breakfast excellent with a good choice of hot and cold food. Staff generally very kind and polite. Our one complaint was that the TV in the bedroom we had, kept losing or freezing the picture on the BBC world news channel, and a small icon kept appearing from LG, which after waiting a while restored the screen. We complained about this on the first morning we were there, and the reception noted it and siad an engineer would go and attend to it. This was not done and for the whole stay sadly we were frustrated by the TV which was really of no use to us what so ever. I have read other similar stories on Tripadvisor about the same complaint, and so clearly the hotel is aware of the problem but seemingly chooses not to do anything about it. This is a shame, beacuse something so easy, and expected would make a huge difference to one's enjoyment of the room. Other than that, really we had no complaints, and would certainly stay again.

酒店設施完善～服務周到～親切熱情～ 值得提的是洗護用品：歐舒丹的～yyds 服務人員還貼心的夜床服務並送上歐舒丹的護手霜～很不錯～ 房間有贈送免費的礦泉水～ 唯一不足就是從酒店出來通往路邊的街道一股尿騷味…十分噁心～（酒店大門在巷子裏面）

We are an American couple from California. We don't usually write reviews but our experience at this hotel was so special that we just had to write a review. Our room was very nice and comfortable, but it was the customer service that we found so excellent. From the moment we checked in with the wonderful welcome at the service desk, and for the four days we stayed, was always so friendly and helpful. The bellman and Adrian were ”standouts.” Patricia, the concierge, was incredible. She always went way out of her way to arrange side trips, extra services and extra details we needed. She was really wonderful and so gracious. For these reasons and much more we plan to return to this hotel again.

2 nights there. Very nice checking, eye-contact, body language, speech, correct approaching and fast. I felt welcome. The hotel: I loved the kind like dark-atmosphere, it's not a sun-like bright hotel, it's elegant and classic. Don't expect cheap Chinese LEDs ON every corner. Furniture and colors are very inviting to a relaxed state of mind. The room was big enough, classical furniture, 2 comfy armchairs, heavy and blocking light curtains do the job. Bed, quite comfy and big. Wrong pillows. I would have enjoyed more if a 3rd (extra) bed wasn't there. Is the idea to make me feel more lonely? :-) Reception made a cock-up. I'm single traveler, I booked for 2. I didn't bother to ask to remove Soundproofing: once you step out of the lift: no echo on large aisle. Carpets floors all over, solid furniture plus all the surrounding trees makes the trick. Once inside the room: you hear next door people having a conversation, doors opening. Seriously! It really sucks! I went ill, upset stomach and I didn't felt relaxed to use the closed as much as needed. On the other hand: the adults games? How to manage it? Mute on? Parking is super. It's approved even for those with only 2 remaining points on theirs driving license. :-) I would come back as a single traveler. My greetings to the cleaning staff. Good job. Thank you.

設施：一般，沒有拖鞋、沒有牙刷，要了衹有牙刷沒有拖鞋，在酒店光腳兩天。 衞生：正常的衞生打掃，還可以。 環境：周邊環境還可以，主要定他就為了地理位置好，不用打車就可以逛市中心。門口就是西班牙廣場，走路十分鐘可以到大皇宮。樓下就是一個超級大的zara。這點很滿意。而且頂樓的bar住店客服可以不用套門票，直接上去觀景。 服務：24小時的服務，雖然東西提供的不夠全面。在西班牙和葡萄牙的其他酒店都可以提供拖鞋，除了他們家。 早餐不錯，非常好的性價比，建議大家都去感受一下。

This hotel is very close to Atocha station, so very suitable for me as i travel to Barcelona and Toledo from Atocha. The hotel looks quite new and clean. I like the modern interior design. They also allowed me to put my luggage in the hotel after check out for 3 days when i traveled to Barcelona, that provides great convenience for me! Overall, can consider this hotel again if visit Madrid in the future.

To start my review I will point out the positive things which were unfortunately not that many. The hotel is well located to most everything in Madrid via Metro or walking distance to all restaurants and shopping wishing the center of town. Great foodie destinations and shopping are close by, and that’s where the positive comments will stop. Upon checking in the first signs of poor service were obviously there. They mentioned that because I booked via the “App” Trip.com or other then we would not be considered like others who booked via their own site or preferred partners. The room was on the first floor and next to the housekeeper room which was non-stop and especially first thing early morning was my alarm clock at 7am everyday whilst on my vacation, so clearly not a a good thing. Second and another very important issue was the A/C which didn’t work correctly and was making noise, the room was warm and humid the whole time, I mentioned to the reception within 10min of checking in, 4 nights and nothing was done to improve or correct this issue. Any request or comment was never taken in a professional, responsible or respectful way. As I was on a well deserved vacation I didn’t want to get angry and cause more stress to myself, but I was clear that I would not let this pass without commenting on it. The breakfast was good, clean but very limited in regards to selection. When requesting your eggs as they mentioned at each table the request was always ignored and just whatever was available even cold eggs as times were sent out. I had to request each day that my eggs were to be prepared soft/runny and they usually brought out cold m, dry and overcooked. So they would give me a look when I asked to please prepare as requested and then after some time they would come back with the order as mentioned. Over all it was an effort that I don’t need or want at each stage of the interaction with staff and the facility. I will stick to my usual Usual choice which is Bonvoy group of hotels next time.

Escogimos el hotel debido a su cercanía al Wizink Center (a un paseo de unos 15 minutos). También porque mis amigos iban en coche y necesitaban su parking. La estación de metro de Diego de León está al lado mismo, en la calle de Juan Bravo. Sin embargo, el hotel está en una calle menos principal y bastante tranquila. Cerca del hotel había muchos restaurantes y diversas cadenas de comida rápida. También un supermercado Aldi, que nos vino muy bien. Compartimos 3 amigas una triple y la habitación estuvo muy bien, con camas muy cómodas. Quizás la única pega fue que los edredones daban bastante calor, porque hizo muy buen día. Junto a las mesitas de noche había enchufes (tan necesarios) y una lámpara para leer. El cuarto tenía una silla y escritorio, con hervidor, te, café y tazas. También había una nevera y una caja fuerte en el armario. Había un televisor, pero no lo utilizamos. La wi-fi funcionaba bien. El cuarto de baño tenía dos toallas por persona, muy buena ducha, geles y champú. También cepillos de dientes, peines y loción para el cuerpo. Genial, además, el espejo de aumento. El secador iba un poco lento y no calentaba mucho, pero cumplía su cometido. Comimos en el restaurante al llegar. El menú tiene muy buen precio, alrededor de los 14 euros. La berenjena frita de primero estaba realmente rica. El segundo, pollo a la cerveza, no me gustó tanto, pero estaba bien. Incluía postre, que fue tarta de queso. Muy buen servicio y nos atendieron muy bien pese a llegar un poco tarde, en mi caso. Al día siguiente preguntamos si podíamos hacer un desayuno continental y nos dejaron hacerlo por unos 4 euros. Ya nos advirtieron que así solo podíamos coger café con leche o similares y tostadas o bollería, pero no del resto. Creo que podría haber cogido zumo, pero no lo hice por si acaso. Esta fue una solución un poco improvisada por parte del hotel y hubiera estado bien que dieran las dos opciones y que estuviera más claro el precio y lo que incluye desde el inicio. El buffet tenía muy buen aspecto, pero no todo el mundo necesita tanta comida por la mañana. En general, muy buen hotel con muy buen servicio y trabajadores muy amables. Tomo nota de él para futuras visitas y conciertos en el Wizink Center.