Hotel Mercure di Madrid

Super great hotel to stay. Very nice smile at the front desk and concierge. MO is still my favorest stay choice with no doubt.

The hotel is in a very central location at Gran Via (main shopping street). Metro station is just a few meters away. The staff is very friendly and the rooms are quite big. There is also a nice rooftop bar with good cocktails. Due to the location the hotel is great for a weekend trip to Madrid. I would definitely stay there again.

This is a five star hostel. It’s in a prime location, near puerta del Sol, churrería 1902 is just around the corner and El Corte inglés too. The beds are comfortables and the rooms have a pleasant temperature. The best part is that they offer a safe for free and it made my stay much better as I was able to leave my passport and electronics in it. You need to bring your own padlock or pay €8 in the reception to close the locker you’re assigned. The only downside is that the beds don’t have a curtain and one of the guests snored all night so I couldn’t sleep that night.

Lovely hotel, amazingly centrally situated, and so we were able to walk to all the things we needed to see and do. Breakfast excellent with a good choice of hot and cold food. Staff generally very kind and polite. Our one complaint was that the TV in the bedroom we had, kept losing or freezing the picture on the BBC world news channel, and a small icon kept appearing from LG, which after waiting a while restored the screen. We complained about this on the first morning we were there, and the reception noted it and siad an engineer would go and attend to it. This was not done and for the whole stay sadly we were frustrated by the TV which was really of no use to us what so ever. I have read other similar stories on Tripadvisor about the same complaint, and so clearly the hotel is aware of the problem but seemingly chooses not to do anything about it. This is a shame, beacuse something so easy, and expected would make a huge difference to one's enjoyment of the room. Other than that, really we had no complaints, and would certainly stay again.

酒店設施完善～服務周到～親切熱情～ 值得提的是洗護用品：歐舒丹的～yyds 服務人員還貼心的夜床服務並送上歐舒丹的護手霜～很不錯～ 房間有贈送免費的礦泉水～ 唯一不足就是從酒店出來通往路邊的街道一股尿騷味…十分噁心～（酒店大門在巷子裏面）

Being a full-time traveler who has visited more than 200 countries and territories over the last 14 years I have stayed in countless hotels around the world. Occasionally, my brother, who has epilepsy, joins me when there’s no one else to look after him. During these trips, there have been challenging moments when he had seizures. Typically, hotel staff assist by calling paramedics, but the staff at Hotel Chamartin the One have been exceptional. Special mention to receptionist Lara and her manager Oscar who personally checked on us in our room, brought us water, and even provided medicine for the wound my brother sustained from a fall during a seizure. Both of them were simply amazing. THANK once again Lara and Oscar. This hotel will undoubtedly be my first choice if visit Madrid again

Excellent hostel- we wouldn’t normally use hostels anymore but we’re 3 friends on a city break and it looked great. It was in fact superb- very cool communal areas on the ground floor and the rooms were excellent. Beds very well set up with light and usb switch and very comfortable. We also liked the free activities- exercise classes, sangria making, walking tour etc that encouraged some community. Would highly recommend!

I recently had the misfortune of staying at Hostel San Lorenzo, and I cannot emphasize enough how utterly disappointed and frustrated I am with the overall experience. My stay at this so-called ”hostal” quickly turned into a nightmare, thanks to the gross negligence and lack of security measures in place. Upon checking out, I foolishly trusted the staff to keep my belongings safe at the reception. Little did I know that this decision would lead to the theft of my backpack, which contained my laptop and other valuable items. The audacity and lack of accountability displayed by the staff at Hostel San Lorenzo are beyond comprehension. Not only did I lose items of significant personal and professional value, but the callous response from the management when I reported the incident was truly disheartening. Rather than taking immediate action to investigate the matter or offering any form of compensation, they brushed off my concerns as if theft were a common and acceptable occurrence at their establishment. The lack of security cameras or any reasonable safety measures in the lobby area is a blatant oversight. It's evident that the management at Hostel San Lorenzo is more concerned with cutting corners than ensuring the well-being and security of their guests. This incident has not only cost me financially but has also left a lasting negative impact on my overall travel experience. I strongly caution anyone considering staying at Hostel San Lorenzo to think twice before entrusting their belongings to an establishment that clearly lacks the most basic standards of security and customer care. My advice: seek alternative accommodations that prioritize the safety and well-being of their guests. Your valuables and peace of mind are worth far more than the discounted rates offered by this disgraceful establishment.

We are an American couple from California. We don't usually write reviews but our experience at this hotel was so special that we just had to write a review. Our room was very nice and comfortable, but it was the customer service that we found so excellent. From the moment we checked in with the wonderful welcome at the service desk, and for the four days we stayed, was always so friendly and helpful. The bellman and Adrian were ”standouts.” Patricia, the concierge, was incredible. She always went way out of her way to arrange side trips, extra services and extra details we needed. She was really wonderful and so gracious. For these reasons and much more we plan to return to this hotel again.