Hotel berhampiran Taman Mahbas Jin, Makkah

Clean, comfy, the bed is amazing Only shuttle bus drop off area is quite distance. But for the price its understandable. For Breakfast they dont have enough manning. The hotel guests behaving like ********. Stealing foods, breads etc, and fooda and drinks spill everywhere. Not nice atmostphere there. But the food are nice and tasty.

Perkhidmatan terbaik, paling mewah, dan terbaik di Mekah, dan saya mengucapkan terima kasih kepada semua pekerja, dari pengurus hingga pekerja termuda, benar-benar tercantik, terbaik, dan terbaik.

This is my 6 time in this hotel but this time I have decided to not comeback to this hotel again just because of the receptionist rude behaviour. The Girl Receptionist khan one of the rudest people I have met in my life. I arrived at the hotel little early around 5am and I told them I am going to perform umrah and I will comeback around 12pm to hotel and I am with 1 years old infant please let me check in. In the morning they told me that the room will be ready by 10 am so no need to be worried. After performing the umrah I went to the hotel at 12pm and I asked for the room but the receptionist khan is speak very rudely with me and told me to cancel my booking and leave the hotel or wait for 4 hours. I told her in the morning I was told the room will be ready by 10am but she didn’t replied back. I was very shocked that they are giving room other people but not me and when I ask for refund she said no refund so I now I don’t have any option and just I have to wait. I wait for two hours and then finally I got chance to meet with Hotel Manager Mr Eda maybe mistake in name but he is bald and he finally help us to check in. Now I want to ask questions why so rude people on Reception ? Why she is not letting me to go room when there is other people are going ? My family is suffering from all this and my child is sleeping in Reception lounge sofa.

It was a very pleasant stay at Hilton Makkah Convention. As always expected from this hotel, everything was great starting from the reception and front desk team. Ms Hatoon Fattah and Mr. Amr Hassan were very professional, helpful and supportive. Mr. Mahmoud in the executive lounge was very decent and helpful and confirm the excellent hospitality of this hotel. The hotel has a great prayer hall with a direct view to the holly Haram and a shuttle bus to and from the holly Haram.

We stayed for a week. Overall, it was a decent experience although ultimately overpriced during Umrah. The room was relatively small. We were able to add a third guest at a cost of 300 riyals per night which was reasonable but only a bunk bed was offered and it took the minimal space available. The bathroom sink was clogged during our entire stay despite repetitive requests made to the cleaning staff and on the Bonvoy Marriott app. The food experience is however terrible! Iftar at the restaurant is extremely overpriced for 250 riyals per person and unjustified for a food of poor quality and not tasty at that. The scheduling was also hectic. Iftar was only from 7 to 9 pm and Sohour from 1 to 3 am; meaning if one wanted to attend Taraweeh, they would not be able to eat by the time they came back from the Mosque and would have to wait until 1 am to sustain themselves, which is ridiculous. We were therefore eating at the coffeeshop reception which was offering a buffet for 100 riyals per person, which was still overpriced for what it was. Only a few items were offered and not replenished.

Wow! What a hotel! It exceeded my expectations by far and I really enjoyed every moment of it. The service is amazing, especially Mr. Muhammad, what a kind and gentle man. He happened to check us in and check us out. As soon as you enter the hotel the wonderful smell hits you. The decor is out of this world. The calm earthy colors, the subtle bling in between everything is well thought of. The complimentary elements in the hotel i enjoyed as well. Good quality coffee, plenty of towels, of diff sorts and sizes, a beautiful view! The shuttle busses were very frequent, most I waited was 2 minutes probably, but almost in all cases I didn't have to wait. All doors are opened for you and they make you feel like royalty. Breakfast was also a variety of good food. I will definitely visit again. It was cheaper than the hotels nearby.. Last I will say is Allaahuma baarik!

excellent room stay, great city view, excellent buss service as buses are new and running 24/7 and the WIFI is also good. Good cleanliness and staff behavior is also good. Hotel is big so it is busy but everything is smooth

Umrah trip with family Mar 2023 Went there for Umra trip with family we were bit confused while booking this hotel since it is located a bit away from Haram (1.5kms), however, they have shuttle service with good reviews 1. Hotel is super nice, new and very clean. Checkin was super quick although we had two rooms and were given on seperate floors as they didnt had two rooms on the same floor. 2. Rooms were good clean and tidy on check-in. They provided all basic amenities like iron, iron board, safe, etc. However, the rooms service was an issue and i had to complain and ask the counter to get the room cleaned after requesting the staff for couple of time. 3. Shuttle service was superb. Evertime there is a shuttle standing at the enterence leaving in approx 20 to 30 mins. Drop off point is the bus station behind clock tower with hardly few minutes walk to the Haram. 4. Even if you use Taxi it usually charges 15 riyals during normal timings and max 20 riyals during rush hours. We mostly used taxi service which was also very convinient. 5. Hotel location is very peaceful, you can find few restaurants nearby and baqalas for basic requirements.

I had come to this place several times and it is a goodplace and price also edp.through trip.com My notice was in 2 points 1 it is the 1st time for me sine many years to book without breakfast because the breakfast in the last time wasno so good like past times athough accepted and in general good 2.is the most important through over 11 years in makka hotels is the 1st time fo me to dicovet that the basin of water in the bathroom is completely plugged and i failed to relieve it and i discvover it late after 1 am bcause i checked in in at 7 pm and goto sleep untilmy wife and children came ahter midnight fron Alharam and was difficult for me tocall for repair at this late time and my family in the roon i tried next day to tell them because i love this hotel but the female employee didnot ask me as usual abouf any complain ... I would like also to mention to 2 positive points 1.the man employee in check in was very helpful and rapid 2.the park for cars was my 1st experience because outside the hospitali is very crowded now and although not so wide and croweded also i succed to find a place for my car and itwas a goofd experience In general it osgood hotel esp.for price...and has a small bus every hour for alharam and wide clean rooms and deserve to be repeated