Pengguna Tetamu
2 Ogos 2024
My stay at Il Sogno di Manarola by The First was deeply disappointing. The management was not only rude but also remarkably unprofessional, showing a clear lack of concern for guest comfort. The Internet was excruciatingly slow, which severely impacted my ability to work. Additionally, the view, which was advertised as a side view of the ocean, bore no resemblance to the pictures. I’ve attached a photo to illustrate the disparity. Privacy was another major issue. The management discussed my reservation details with individuals outside my booking, which is both unprofessional and intrusive. The final straw was being billed for minibar items that I never used. Despite my repeated requests for an itemized receipt, the management refused to provide one. This reluctance to offer transparency suggests an attempt to scam and overcharge for items that were never consumed. Overall, I cannot recommend Il Sogno di Manarola by The First. The poor service, lack of professionalism, and dubious billing practices made for a highly unsatisfactory stay.
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