Pierre & Vacances Resort Terrazas Costa del Sol

We have just returned from a great holiday as a family of 4! The views from our apartment were incredible and my boys loved looking out at the boats and Gibraltar Rock. The apartment was clean and spacious, our towels and beds were changed on day 5 and day 9. The resort was high up on a rock front, which gave the views but also meant that that we were a fair distance from the shops etc. We hired a car as other reviews recommended and I agree that this is essential. The supermarket on site has some essential items as you arrive but I wouldn’t rely on this and you will probably need a bigger supermarket. The cooking facilities are functional but a bit limited. There is a hob, kettle and microwave. We managed to cook some lovely food but we definitely missed having a toaster for the mornings! A lovely welcome cleaning pack is left which includes cleaning cloths, dish soap, anti bac cleaner and some dishwasher tablets. Just take your own tea towel! There are two pools. One is adults only and the other for families. There was a queue each morning to get into the family pool area to reserve sun beds. If you went down later than 10 you were unlikely to get a spot. The atmosphere around the pool is lovely with a lifeguard on duty. There was occasional entertainment throughout the day to get involved with too! There is evening entertainment but we didn’t go to much of it. My son loved the pool party though! If you are looking for an escape from the busy world then this is really an ideal place to relax and have family time!

The rooms are very nice and so is the staff. However people go early in the morning to the pool and place towels on the chairs and leave them there all day, therefore no space to sit when you come to the pool. Not very convenient and uncomfortable.

Our issue started as soon as we Arrived at hotel after a £180 euro taxi trip from airport! We arrived aprox 11pm to closed electric gates and no way to access the hotel entrance. Luckily our taxi driver was able to decipher what was left as an emergency number taped to the gate entrance. After numerous attempts and no answer we finally managed to get hold of someone to which he then told us he only worked on reception til 9pm and therefore we had to be talked through how to gain entry using the side gate to then access a safe for us to find the keys to our room!! This then started another issue trying to find our room on a massive complex in the dark with no one to ask was a nightmare in itself not to mention 3 kids in tow and luggage at midnight wasn’t ideal! The rooms are spacious and fairly clean but the complex was totally shut down! no shop no restaurant no nothing and in the middle of no where with only One person on reception dealing with the endless complaints. Need less to say we ended up hiring a car just to be able to get around as taxis just host a fortune as we were so far from everything. We were away for Xmas and this wasn’t what we expected. Everyday we had to track down the one person on reception as the gate fobs wouldn’t work and the room keys wouldn’t work!

First time in an appartement. This was such an enjoyable trip with my kids and family! We were well prepared because i had read that you def need a car. Indeed when arriving late in the night we had no water. But a man at the reception gave us a cup of juice… waw so sweet of him. Took our bags to the room upper level. We tipped him. Had a few issues with the room cards. Everybody was so friendly. Even the kid’s club. It was in Spanish but hey when in Spain… We never ate in the restaurant cause we cooked everyday. There is also a small shop… with very good bread. This year im booking again with p&vac. but somewhere else. Nobody can make me hate this place!

absolute disgrace of resort. myself and my partner were due to spend 11 days here (still supposed to be out there) but we didn't even stay here 24 hours. nothing open, no bars, restaurant, pool, the "mini market" is the end of the reception counter. which is only open for a few hours each day. the room is a disgrace, cabinet doors hanging off, inside the fridge is rusted away, walls all dirty and grubby. looked nothing like seen online. tried to raise our concerns with a member of staff and all he could do was shrug his shoulders. hight of ignorance. we asked was manager around, said, yes. Complete lack of customer care. we will not b returning to this resort. AVOID AVOID AVOID

We are a couple who arrived late in the evening due to our transfer being late and the gate was locked so the taxi couldn’t get in. We went through the side gate and there was a security box with a code. We weren’t told about a code for check in and the taxi driver helped us get our room key out of the box. Was a very stressful start to our holiday! We couldn’t even call reception because it closed at 9pm. The next morning the reception didn’t open till 10am which was ridiculous having no water or anything. The receptionist staff were very rude and unhelpful. Was surprised that they didn’t care or wanted to assist us. They told us all the facilities were shut down, no restaurant, bar and only one pool. It’s an absolute joke! We had no idea and no one had informed us about this. We were utterly upset and disappointed. We wanted to move hotels but unfortunately our holiday company could not help us. We had to spend way more on a car rental because the place was so far away from anything such as a shop to buy water. We spoke with a few families who were very upset and disappointed as there was nothing for the kids and all facilities were closed apparently due to winter season which I had never heard of. Very disappointing! We won’t be going back. Lovely place Malaga and in future will stay in Estepona. Avoid this hotel! You’ll get ripped off!