Hotel berhampiran Parc Sportif Al Izdihar, Marrakech

Tout est bon, rien à dire . Le personnel est impeccable, un service à la clientèle hors paire. Je suis très surpris par la qualité du management et le service aux clients. Les sœurs et frères qui sont à la réception sont très attentifs, respectueux gardant toujours le sourire et prêtent pour répondre à vos doléances. Il suffit juste un petit message dans leur groupe Whaspp et en quelques secondes vous aurez ce que vous désirez. Le café gratuit, le chocolat Swiss, le petit déjeuner, bref … rien à dire. Merci à tout le monde. Je retournerai in sha Allah .

When arrived at the reception the booking number was not registered on the their system, they asked me to fill in a paper form with my details and I had to wait for 15 minutes to check in.

Superbe hotel Bien placé et très bien fréquenté. Chambre spacieuse, Propreté irréprochable , literie confortable. Un accueil qui vous fait sentir comme chez vous, personnel très gentil et serviable. Une pensée pour Kenza à la réception qui a vraiment été adorable et à l’écoute de la moindre demande. Piscine sur le rooftop très appréciée. J’y retournerai les yeux fermés

يوما لا ينسى مع الاصدقاء ، حجزنا طاولة في مطعم Orangery ، كانت الأطباق والكوكتيلات لذيذة للغاية. المفاجأة أن المديرة سهيلة وفريقها قدموا لي خدمة كانت غاية من الروعة شكرا لكم جميع (سيهام، سكينة، كبيبر، أيوب، ومحمد )

We're part of a tour group and got the worst rooms I suppose. A few of us got rooms with poor or faulty air-conditioning. Made complaints . 1 room checked out as hotel refuses an upgrade even tho the guest wanted v to pay for it. My room after an hour of ,v they brought in a fan which made it even hotter. Finally someone came in to check and confirmed the air con was faulty. So we moved to another room with no offer of help to assist with our luggages. Then the new room mini bar was out of order! By v then we were too tired to bother. When we asked for ice, it came quick which was appreciated. We asked for extra water and housekeeping sent it asap. 2 other rooms also had to change due to aircom. Also the beds were so thin I could feel the spring while sleeping. Was not a comfy sleep. Hotels needs to refurb.

The location is great, everything is nice and neat without going into luxury (which is to be expected for the price point), the staff is also super helpful plus the included breakfast is a nice touch (during my stay it was coffee/tea/orange juice with bread/pancakes and honey/jam/butter) - together with the tours that you can book directly (I also had a great experience with the driver and the guide) makes it so you have few things to worry about during your stay. The bathroom set-up is also clean and well put together which is a huge plus. Loved the terraces as well. Absolutely recommended.

C’est la deuxième fois et je suis très contente , Je suis une personne terriblement maniaque Et dans cette hôtel j’étais très satisfaite de tout les services De l’arrivée aux départs . Si il y’a quelque chose à dire !!! Pour moi il serait la distinction de qualité supérieure.

All the reviews were right! We cannot fault the staff who were all attentive and charming. The hotel throughout was spotless. Cleanliness was 100%. The food was very good, really excellent quality and varied. Plenty of sunbeds and great activities.

Nice trip with mostly good service.. we had a very nice time in this Riad ( our first experience of a Riad). I will list the negative points first. We booked this holiday through Easyjet after our original hotel booking had to be changed. We did not realise the room was budget room no 13 ..1st floor. The room was dark, the Tv did not work as there was an issue with the Satellite for the whole of our trip.. the beds were very hard and the room was very small with little storage for clothes. We pre ordered an evening meal however we did not receive our tea/coffee and the waiter ignored us and went to sit and chat with his friends on another table. The lack of English by the staff was an problem. The breakfast tea ( mint) was not nice it was over stewed. We booked treatments in the SPA and the booking was incorrectly taken. Thus the result was a foot massage instead of a head massage, although this was still charged for. The booking times were also altered from 90 minutes to 60 minutes without consulting with me.. The matter was brought to the attention of the manager but he did not seem interested. Issue with currency and use of card. This initially was a problem as the hotel did not offer a conversion service and seemed reluctant to accept card. We had to walk into the center to find a conversion shop and queue for 30 minutes. One final issue,, we were concerned for the welfare of the street cats some of whom had eye issues possibly cat flu. While we did not see any cruelty directly towards these beautiful creatures we were upset at how they seem to be ignored and barely tolerated.... it is worth noting that we are all deserving of kindness and medical treatment. Positive points. The air con was excellent, there was little noise at night only the call to prayers at 5.25 in the mornings. The night manager did provide us with blankets to improve the quality of the beds. We could pay the bill using Credit card. We received a nice mint tea and biscuits when we arrived with a detailed map. The Berber evening meal was interesting as was the lunch. The Riad settling was very pretty and cool. There were sunbeds to sit out on to catch some sun if needed. We had a fantastic 3 hour walking guide around the old city which was amazing. There was plenty of water for showers and the Riad was very clean. there were also 2 very friendly puss cats in the hotel.