Hotel berhampiran Aix-Marseille University, Marseille

It’s not often that we stay at a hotel with a current Trip Adviser Traveller’s Choice award and are disappointed. Sadly, in this case, we were. The location is good to base yourself as one can get to the nice restaurant and cafe areas (in the old town especially panier and the old port) and most of the tourist sites. The Basilica is the other side of old port but I have stayed on both sides and this side (La Residence) is definitely the best side to stay. The Vieux Port metro stop is a short walk from the hotel. The view of the port and across to the Basilica is stunning and so lovely to wake up to every day, but the balcony itself was not very inviting - it is narrow with tired furniture and dirty flooring and dirty glass walls to the neighbouring balconies. Annoyingly the balcony door lock had long ago been broken, so a thief from neighbouring rooms could easily access the room. The port is busy and very noisy at night and not especially inviting. The bathroom was extremely tired with a few broken tiles, and a bath/shower that has not seen a proper clean in a very long time. The step over the bath is quite steep so not suitable for someone with mobility challenges. There was an occasional stinky sewerage smell in the hotel. The carpet in the room had big stains on it. The bed was comfortable but the layout of the shelving of the room is slightly insane, as you have to kneel down to use the coffee machine and half kneel to use the safe. The hotel’s statement that “every room in our hotel has been newly renovated” was clearly written many, many years ago! The staff were friendly and helpful and looked good in their varying versions of their navy striped Bretagne style tops.

The room we paid extra to hve view and light avoiding the back alley. Then a band with at leas ten instruments played all day without stopping a minute. Looked like a group from somewhere, hotel would not do a thing about it. Decibels over the norm you call the police or municipal autorities but the receptionist, keen at the hour of overcharging did not want to do anything. Bad experience. No sleep at day time is possible there.

Un magnifique établissement bien situé à mi chemin du port ou de la gare SNCF à pieds. Extrêmement confortable, les chambres sont bien équipées. Côté restauration, le petit déjeuner buffet est complet, toutes options salées ou sucrées et très copieux. L'équipe hôtelière en place est chaleureuse et accueillante. Et le rapport qualité prix est excellent. Une belle expérience a renouveler qui permet de passer un beau weekend agréable dans la ville de Marseille

very close to the station! and the staffs are friendly and helpful

Wir waren zu Olympia 2024 hier. Hotel liegt verkehrsgünstig,Bus Bahnhof,Metro alles gut zu erreichen. Hotel ist etwas in die Jahre gekommen. Es ist ruhig,dank der Fenster.Der Balkon war zur Straße hin zwar schön,aber laut.Hotel liegt direkt an einem großen Platz,der sehr belebt ist. Personal freundlich.Küche im Zimmer war inkl.Kühlschrank super. Zimmerreinigung nicht täglich. Zu unserer Freude gab es ein Frühstücksbuffet mit allem was man von süß bis herzhaft benötigt. 12,90€ p.P. Klimaanlage im Zimmer war nicht zu kühl eingestellt.Betten waren gut.

The location in the new business district of Marseilles, the cleanliness, free WiFi and the Novotel's spacious suites with a balcony and a view of the cruise terminal convinced us. Since we were on a road trip through France and Spain with some friends, we traveled in a van. Unfortunately, the parking garages in these countries only have a limited height, but in the parking garage of this accomodiation, which was a 5-minute walk away, it was suitable for our large vehicle, was very generous and was also discounted for hotel guests. The staff at Novotel Suites was very friendly, a bar, a gym and a restaurant with daily breakfast were among the amenities of this hotel. We didn't use the breakfast because there were very good and cozy breakfast places where you can sit outside in the surrounding area. A shopping mall and public transport connections (metro/tram) were in the immediate vicinity. The Old Harbor with a lot of seafood restaurants and a wonderful atmosphere in the evening was easy to reach in about 15 minutes on foot. We can recommend this hotel, especially for guests with a large car.

I never write reviews! But we were super impressed. Fantastic boutique hotel. Two minutes from the train station. Spotlessly clean and super helpful. We were only here for a short time but were made to feel like we were at home. We will be back.

Price is quite reasonable with quality breakfast and facilities. Location is very good. Near to city centre. Parking fee is not bad. But the hotel is very busy. No bath and hand wash gel for both of my two rooms, even I went to the reception to request, they marked the problem but finally ignored which made me a bit disappointed.

We just stayed here last week. Props for the bunk beds which was helpful with family travel, but overall I found the hotel to be dirty. The hallway outside our room had crumbs everywhere and didn't look like it had been vacuumed in a while. The shower in our room wasn't as clean as I'd like. A tile outside our toilet room was loose and there was random water (?) behind the toilet long after room service had been there. While the property appears to be new, it is not in great condition and not as clean as it should be.

My partner and I are staying in this hotel tonight (17Sep) The good. New hotel, feels clean and fresh. Nice airy lobby / reception area. Small pool but clean and inviting. Really friendly staff, I’ve asked for slippers and bucket of ice, delivered to our room within minutes with a smile. Thank you🌸 Underground car park, very convenient, but expensive. Bad: Our room ( no 814) has a very strange layout. The bathroom is “split” in half. Toilet is located separately by the door and the other “part of the bathroom” sink and shower is located on the other side of the room. Separate toilet has NO sink, so every time we use toilet we have to walk to the other side of the room to wash hands - unpractical, illogical and dead annoying. Very limited room service menu, very few dishes, no wine, no champi. The area - really dirty, rubbish on the street, noise from nearby apartment blocks. All in all - okay’ish for 1-2 nights not longer.