Hotel berhampiran Maison de quartier Chateau Gombert, Marseille

What makes this place special are the people. Yes, it is modern, tastefully designed and immaculate with great access to public transport and a couple of local treasures, the front desk with Tata, Tania and Sujata, complete with broad smiles and great local knowledge are a compliment to manager Emmanuel and Mr Fixit, Julian.

Alex Hotel and Spa was a great hotel! We loved the set up of the room for 4 people - there was a door separating the main bed from the rest of the room with a pull out coach for the kids. Xzander, the front desk/concierge was the nicest human! He was SO helpful. He and the others gave us helpful tips for seeing Marseille and directions. The lounge area is very cool - with on your honor drinks available and a cool terrace to hang out on. The location near the train station made coming and going from Marseille easy. It was about a 10-15 walk from Vieux Port. Marseille itself is a very interesting city. The hotel is nestled into local housing that is quite rustic/worn.

Although our stay was fine, we had a very bad experience. My brother-in-law forgot his tablet in his room. He had left it on the floor near the wall and in the morning upon drawing the curtains open the tablet was hidden behind so he didn't see it. Arriving in our next hotel destination (Villeneuve-Loubet) he realized the tablet was left in Toyoko-Inn. He immediately called the hotel and the security guy told him no tablet was found. He went to personally check the room that happened to be empty as no guest was in that room that night. He then told my brother-in-law he didn't find anything. We called the hotel again the following day and we got the same answer. We sent an e-mail to the hotel manager only to get the same answer. Since there was no other guest in that room it seems that only people from the hotel entered it. We can not believe a tablet can vanish without a human intervention so we suspect that somebody from the hotel found it but didn't deliver it to the reception. This matter ruined the remaining days of our vacation and left a bitter taste in our mouths. I sent a complaint to the Tourism Office in M****illes but they couldn't answer me as they are on public holidays! So, if you stay in that hotel double and triple check your room before you leave because if something valuable is forgotten it's more than certain it won't be recovered or compensated.

Really nice! I loved how you can have your own space by closing the curtain. The beds didn't make any noise or movements when you climb into the upper bed. Maybe a small improvement: sign for where the reception/checkin is or some arrows. Overall had a nice stay, very cozy place and clean and good working services

This - kind of - does what it says on the tin. A decent room in a great location with breakfast places if you turn both left and right (and a Lidl just up the hill). Also Le44 next door is a nice eatery. The bathroom is, in theory, well thought out, roomy with enough either side of the basin to put vanity bags. But, the shower heads (I presume) have been changed and don't fit into the holders so you have to be creative with how you have a shower. There is no plug in the sink. The beds (2 singles) have mattresses that are larger than the bedstead, so if you put too much weight on the edge of the mattress, you are liable to topple out of the bed. We had room 107 and in the corridor outside there was a leak from the ceiling for the duration of our 3 night stay, the water was captured in a bucket, which was regularly changed but we could monitor the increased frequency of the dripping. The stairs up to first floor smelled old, uncleaned and a couple of items of litter remained in situ for the duration of our stay. This hotel could be so much more and needs an overhaul.

Went for a long weekend to see the city and it’s history, really enjoyed our time, 3 days was plenty to see everything. The hotel was in a fantastic location, right near the Metro. Everyone was friendly in the hotel, and spoke English very well which was useful as our French isn’t great. Couldn’t have asked for anything more, also the deposit was paid back straight away on the same day in full. Highly recommend.

Le cadre de verdure est agréable malgré la proximité de la zone commerciale. Appartement correct et propre à notre arrivée. Petit déjeuner correct. Points à savoir: les enfants n'ont pas pied dans la piscine sauf dans le tout petit bain; l'équipement de la cuisine est minimaliste, difficile de cuisiner; dans le logement en duplex, la climatisation étant installée en bas, l'été on a chaud dans la mezzanine et ceux qui dorment en bas dans le canapé ont froid; le canapé a un matelas plutôt fin; certains soirs il y a une grosse soirée très bruyante dans le club de sport voisin.

Good staff Near Bombay grill Indian restaurant Clean room Next time again coming same palace

Un établissement très accueillant très à l’écoute. Un lieu très agréable un extérieur spacieux, une qualité de service rare Denis jours .