Sheraton Fuerteventura Beach, Golf & Spa Resort

Bon hôtel......mais trop près de l aéroport et le passage des avions à son dessus

A very different stay from our 2023 visit. Booked a double room but was given two single beds. Air conditioning broken leading to four very uncomfortable nights (have to leave balcony door open but every morning waking up with fresh insect bites). All of the English tv channels (sky news etc) were out of tune so no picture or sound. Pigeons are a bit of a nuisance at breakfast (except if you find of a little pigeon feather on your scrambled eggs?) after returning from breakfast on our first morning the chambermaid was in our room but as we were only picking up rucksacks to go into town we were not stopping but she still requested that we wait out in the corridor for 10 minutes until she finished the room? We have visited calete de Fuste for the past /9 years and this year was a special holiday (big birthday and a family event) so I thought the Sheraton would be ideal. This was the worst visit in 19 years. The Sheraton has many very good qualities but some of their guest facilities and accommodation need to be improved upon. Would not revisit.

Firstly we got off to a bad start. After flying out at 6.40am we arrived at the hotel at 13.00 to be told the room wasn’t ready. After waiting 1 1/4 hours we finally got in the room at 14.15. The room was quiet nice (although a little tired looking)with a large balcony and view. It unfortunately then carried on going down hill. The restaurant at night was very busy, very dated looking more like an old rustic restaurant. The servery was very badly laid out and food was what I would not call 5 star. A lot of the food was displayed at an ambient temperature and the hot food servery was very untidy. Breakfast in the morning was awful (see photos). The bacon was served in clumps rather than rashers and the scrambled egg was either runny of cooked to death. There was only ever one chef doing omelettes and sometimes you waited ages just for them to start your omelette. Although some staff were nice, majority were unfriendly and some looked scruffy. After I asked one member of staff for saucers for our cups he left them on a table near the coffee machine and expected me to fetch them. When I did one of the saucers had remains of food on it. Yuk. The restaurant and food quality I would say was awful. On the upside we did use our one allocated visit to the A La Carte restaurant which was very nice. But had we gone half an hour later we noticed a lot of people waiting a long time for food. Its as if the hotel hasn’t enough staff. By the pool the sunbeds were very uncomfortable and a lot were broken and dirty. On the up side although we didn’t get involved in any activities the animation team were all nice and seemed to do a brilliant job. Always happy and motivated. We witnessed the room being cleaned twice and it was literally done in ten minutes. My slippers at the end of one weeks stay were filthy on the soles (see photo). Normally in hotel you get a card to put on the bed if you want your sheets changing our bed wasn’t changed all week and no card either. At check out we noticed we had been charged for mini golf which we never played and been charged 7 times for a charity donation that was also never mentioned. When the receptionist amended the bill he left it on the reception desk rather than bringing it back to his desk where I was sat. Like he couldn’t be bothered. We’ve stayed in Tenerife a lot and recently Lanzarote and always receive a five star experience. We chose the Sheraton as it is known as an upmarket brand but I’m afraid it has put us off staying in Fuerteventura ever again. Definitely not 5 star and far from it.