Hotel 3 Bintang di Medellin

Staff 5* falta de cubiertos en la habitación

There is no safe in the room (as mentioned on the room description on *******) only at the reception and full on the day of my arrival, so first 24 hours no safe ! Very noisy place, like read noisy even on the 8th floor, specially on weekends. Wifi working very intermittently and with very poor bandwidth. A shower with a slow drain and bad slope so the water in there never dries up. Noisy Air Condition unit to keep your noise pollution even when things quiet down on the street. Don’t expect a coffee station (even in what they call the suite) About the suite, manage your expectation it is nothin more then a little larger then average room with a king size bed. One lady at the reception (Laura) is extremely rude and condescendant with very unpleasant attitude. Don’t expect much english speaking staff (but this did not bother me I worked on my little Spanish) This place has potential to be something nice but for now the energy is overall very negative, it feels more like a public service formalities center than a hospitality business, forms and papers and signatures and restrictions. For the area, there are a lot of bars in the Area if you’re in for the night life (I was not) but don’t expect good for in the area if you like eating well. In brief, use this place as a last option, I found out at my expense that there are many better options for that price and I honestly don’t understand how the rating of this place is not much lower.

Sorry for the long post but this could save you a ton of money and countless hours of time. First off, this is not a 4-star hotel. At best, it is a 2-star. I had booked an extended stay at this hotel for 16 days and paid extra for the Junior Suite. My flight arrived late but I headed to my hotel to check-in and get some much needed rest. Upon arrival, a man by the name of Luis checked me in. During the check-in process, I mentioned I had booked the Junior Suite on their website and was looking forward to relaxing in the spacious room. To my surprise, when I got to my room, it was incredibly small for a suite. I asked Luis about this, and he said this was a Comfort Room. I had repeated that I paid extra for the Junior Suite, and he assured me the Comfort Room and Junior Suite were the same thing. When I asked about the suite on the website, he said that was the Executive Suite. Confused and tired, I figured I would sort this out in the morning after getting some rest. Well, that's where I was wrong. These rooms carry noise from all your surroundings. I'm not exaggerating when I say I could hear noise from every single car driving by, people walking in the streets, people walking in the halls, and my neighbors on both sides of the room. After tossing and turning for hours, at 5AM I decided to check the hotel's website to ensure I was given the suite I had paid extra for. Not surprisingly, there is no Executive Suite. I had paid for a Junior Suite and was put in a Comfort room. I decided to confront the receptionist as I couldn't sleep. I asked Luis why he lied to me, and he continued to say ”I don't know”. After some time, he had admitted my room had been given to another guest and I could get my suite the next day. Luis gave me the contact information to the managers for me to contact. At this point, I had had enough. I decided to check out and find another hotel. In the morning someone else had checked me out and assured me I would be receiving a refund in a matter of days (I had prepaid for all my nights). After a few days and not seeing a refund, I contacted the managers Luis had referred me to. Funny enough, Luis also gave me the wrong mobile number to the manager. After some digging, I was able to reach one of the managers, Dina Gomez. She then referred me to a different manager, Yuliana Botero. I worked with Yuliana for a few days who said I could come back to the hotel to process the refund. This unfortunately was not correct, so she then referred me to a different manager, Isaac Andres Rivero. I'm convinced the staff at this hotel have no idea what they're doing and give you false information just so they don't have to deal with customers. After some discussion with the Isaac Andres Rivero, he told me I had to pay the one night I stayed at the Comfort room before they could process my refund. I was hesitant and refused to give this hotel more money, but he was adamant in saying he could not process my refund until I paid for the Comfort ro

We would have rated this hotel at 5* but a checking out issue spoilt the whole stay for us! Yes the room needed a little attention - the shower nozzle hung down out of the ceiling, the shower handle came off the temperature regulator every time you adjusted it, the toilet seat kept falling down & had to be held up for me (male!),, the toilet itself was not fixed equi distant in the space between the shower screen & the wall & made sitting on it uncomfortable as you would then be squashed ........but none of these were major & would not have impacted our stay very seriously. We enjoyed the breakfast & the staff, generally were very good & helpful Upon checking out, we left a 50,000 COP tip. Then, On getting into our taxi, we were called back to be told we needed to pay 50,000 COP for a ”broken door key card”. The previous evening the door card did not work & it was replaced with nothing at that time being said. Now apparently we had ”damaged” it I refused to pay & said if they wanted the money to take it from the 50,000 COP tip I have stayed in hundreds of hotels using electronic key cards & if they ever had a problem, they were reprogrammed or replaced without issue Never have I encountered this situation before & I was annoyed & very disappointed that after a great stay, this was how it ended. As I said, this would probably have been a 5* review.....

Dengan penginapan di Hotel Florencia Plaza di Medellín (El Poblado), anda akan berada dalam lingkungan 5 minit berjalan kaki dari Taman Poblado dan Taman Lleras. Hotel ini berada 3.2 km dari Pusat Membeli-belah Santa Fe dan 0.8 km dari The Dancer's Park.Gunakan peluang rekreasi yang ditawarkan, termasuk tab spa dan sauna.Sarapan penuh percuma disajikan pada setiap hari dari 7:00 hingga 9:30.Kemudahan yang ditampilkan adalah termasuk meja/kaunter hadapan 24 jam, tempat simpanan bagasi dan lif. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam).Selesakan diri anda di salah satu daripada 60 bilik tamu berhawa dingin. Akses Internet wayarles percuma disediakan untuk membolehkan anda sentiasa berhubung. Bilik mandi menampilkan pancuran mandi dengan hulu semburan mandi hujan.

The hotel is good located in a safe area. You can walk around at night. At walking distance of two shopping malls: Oviedo and Santa Fe. The employees are very friendly and they give excellent service. The only disappointment was that the hotel was under renovation and we were not notified of this, but all the employees did their best to let us feel comfortable. The rooms are very comfortable and clean. They do daily cleanup with fresh towels.Good job.

The Morgana Poblado Suites Hotel's receptionist, Anderson, gives the property a very negative first impression, it was rude and unwelcoming, he didn't greet us. When I approached the reception desk and was asked for our passports by a young lady. They both became immigration inspectors going through the passport. Apparently they were looking for my arrival stamp. I was asked to find it, they weren't going to allow me to stay. When I found the immigration stamp they were looking for, I was asked about employment and what my position was. Anderson was shouting out the questions in front of everyone. Feeling very uncomfortable I went towards and spoke at a normal volume. Also, instead of asking for a credit card he immediately charged the credit card for the number of days I'm staying. What's customary is to give the card number and pay at the end guest's stay. After that ordeal, our room was assigned and we went to Rm. 308. From the moment we entered the room the smell of urine was unbearable, disgusting. I called reception, Anderson, and explained. After 20 minutes waiting a hotel employee shows up and had the audacity to ask us if we had consumed anything from the Mini-Bar, we had not even closed the door because of the foul odor. The positive was that the second room given had the two single beds we had originally requested, the other had one King size bed. The other hotel staff were lovely, during breakfast service they treated guests extremely well. I hope no one goes through what we went through. I will never stay or recommend this property to anyone. El recepcionista del Morgana Poblado Suites Hotel, Anderson, le da una primera impresión muy negativa a la propiedad, fue grosero y poco acogedor, no nos saludó. Cuando me acerqué al mostrador de recepción una joven nos pidió nuestros pasaportes. Ambos, Anderson y la joiven, se convirtieron en inspectores de imigracion revisando el pasaporte. Aparentemente estaban buscando mi sello de llegada. Me pidieron que lo encontrara, no me iban a dejar quedarme. Cuando encontré el sello de inmigración que buscaban, me preguntaron sobre mi empleo y cuál era mi titulo. Anderson estaba gritando las preguntas frente a todos. Sintiéndome muy incómodo me acerqué y hablé a un volumen normal. Además, en lugar de pedir una tarjeta de crédito, inmediatamente cargó la tarjeta de crédito por la cantidad de días que me quedé. Lo habitual es dar el número de tarjeta y pagar al final de la estancia del huésped. Después de esa terrible experiencia, nuestra habitación fue asignada y fuimos a la 308. Desde el momento en que entramos en la habitación el olor a orina era insoportable, repugnante. Llamé a la recepción y le expliqué. Después de 20 minutos de espera aparece un empleado del hotel que tuvo la osadía de preguntarnos si habíamos consumido algo del Mini-Bar, ni siquiera habíamos cerrado la puerta por el mal olor. Lo positivo fue que la segunda habitación tenía las dos camas individuales que habíamos solicitado ori

Very central hotel in a safe area. Super comfortable bed and lovely staff members. The mornings were always fun with the big variety of breakfast buffets and squirrels. My son calls it the squirrel hotel! The view from the hotel is amazing. Also possible to sport in their gym or relax in their rooftop jacuzzi or steamroom

Dengan penginapan di Hotel Greenview Medellin di Medellín (El Poblado), anda akan berada dalam lingkungan 5 minit memandu dari Pusat Membeli-belah La Strada dan Taman Lleras. Hotel ini berada 4.4 km dari Pusat Konvensyen Plaza Mayor.Nikmati pemandangan dari taman dan gunakan kemudahan seperti akses Internet wayarles percuma dan televisyen di ruang bersama. Ciri-ciri tambahan di hotel ini termasuklah bantuan pelancongan/tiket, tempat berkelah dan dewan bankuet.Nikmati juadah di restoran atau snek di salah sebuah daripada kedai kopi atau kafe. Atau, nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad) di hotel. Bertegur sapalah dengan tetamu lain di majlis makan percuma yang diadakan setiap hari. Sarapan Eropah percuma disajikan pada setiap hari dari 7:00 hingga 10:00.Kemudahan yang ditampilkan adalah termasuk meja/kaunter hadapan 24 jam, kakitangan berbilang bahasa dan tempat simpanan bagasi. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.Selesakan diri anda di salah satu daripada 35 bilik berhawa dingin yang menampilkan bar mini dan Televisyen LCD. Akses Internet wayarles (surcaj) membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan pancuran mandi dan kelengkapan dandanan diri percuma. Kemudahan yang disediakan merangkumi peti besi dan meja serta telefon dengan panggilan tempatan percuma.

The worst experience that I had with this hotel is that they overcharged my by 1,280.000 pesos and then when I alerted them to the fact, they refused to help me. This is quite a serious abuse and part of a lack of organisation and of ethics by the hotel management. The staff in the hotel in general were rude and unhelpful. I paid 320,000 pesos per room per night plus the 1,280.000 that they overcharged me and my family and I think that overall, it is better to try one of the many other hotels around that area rather than suffer the inconvenience of dealing with the people in this hotel. La peor experiencia que tuve con este hotel es que me cobraron 1.280.000 pesos de más y cuando les avisé del hecho, se negaron a ayudarme. Esto es un abuso bastante grave y parte de una falta de organización y de ética por parte de la dirección del hotel. El personal del hotel en general fue grosero y indiferente. Pagué 320.000 pesos por habitación por noche mas los 1,280,000 que cobraron a mi tarjeta de debito y no me devolvieron y mi consejo es mejor probar uno de los muchos otros hoteles de la zona.