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InterContinental Hotels Melbourne, an IHG Hotel
4.2/5131 Ulasan

InterContinental Hotels Melbourne, an IHG Hotel

CBD Melbourne|0.83km dari Sugar Station
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

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Lihat Ulasan Tetamu untuk Hotel di Melbourne

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Selina Central Melbourne
4.1/547 Ulasan
CBD
I was booking for Selina Central Melbourne but i get told that there are flood, so my booking has change to Selina St.Kilda. i was come so late but the staff still in receptionist. All the staff are nice. Its goof for backpacker.
DoubleTree by Hilton Melbourne
4.2/589 Ulasan
CBD
Good location. Room was quite small. No hotel toiletries provided was informed the same will be provided only upon request. Reception staff not very hands on the hotel policies. The sparkling/spring bottle of water & cookies were given during checkin. We were informed that the water is refillable. Later when we requested for the same the night shift receptionist said that it will cost AUD5.00 per bottle. For breakfast same food were served during our 4 days stay. Ms. Nos was very efficient, helpful and cheerful.
Punthill Flinders Lane
4.1/585 Ulasan
CBD
The staff were lovely and helpful. The room, as well as being dated, hasn't been properly looked after or thoroughly cleaned in a very long time. When I picked up the face washer after I had hung it over the shower hose, it came off with black marks. On further inspection it was black mould, and the shower hose was still covered in it. I reported this to reception, and they were horrified and ensured that it was cleaned the next day. If that was the end of the signs of poor upkeep, then I would have presumed that it was accidental. But on further inspection it was clear that the upkeep on the room was systemically bad. There were two drawers missing from the small boy in the built-in wardrobe, the clothes rack in the built-in was also falling off, the shelf in the linen closet was covered in cockroach poo and a few dead cockroaches, there was dust so thick that it must have been there for at least a year, there were holes in the wall, parts of the carpet had all of the polyester removed, the silicone around the sink was half missing and mouldy, there were scrapes taking the paint and laminate off walls and the cabinets in the kitchen, places where big chunks of paint (and a layer of plasterboard) missing from the wall, the foot stool was either stained or had multiple bleach spots, clear stains on the carpet, scratches and marks on the paint that didn't look like they had even been wiped, and stains on the mirror. I was staying there on a long weekend, and I wasn't told that there wouldn't be any servicing of the room throughout my entire stay. I just wished I had known this before following the instructions on the bathroom wall that said to put soiled towels on the floor of the shower. Had I known, I wouldn't have put the mouldy face washer on the floor with the other towels. I'd read some other reviews that warned about noise, and I can confirm that the walls are paper thin. I was awoken at 5:30am by the conversation of the north American gentleman in the adjoining room. This was compounded by the pipe that is in the wardrobe, right next to the bed, and without any sound insulation. So I was woken every time the person in the room (or rooms?) above flushes the toilet during the night. I've loved staying in the Punthill apartments around the CBD over the years. They were a quality option at a reasonable price. And these experiences are why I doubted some other reviews that I had read online. I thought that people were overreacting and didn't take simple measures like wearing earplugs when sleeping. But I was proven wrong and I will be very hesitant to book in to any of the locations again.
Adelphi Hotel
4.4/560 Ulasan
CBD
Gem of a hotel in Melbourne, with all the facilities you'd expect, pool, bar, food, access to parking next door, in the heart of the city without being too busy. The staff were exceptional and the nice touch's made our visit, just that little bit better. Complimentary drinks, chips, lollies, pretzels etc, was a welcome change. All in all, a memorable visit for my 60th birthday.
Quay West Suites Melbourne
4.6/598 Ulasan
CBD
We chose QWS because it is superbly located for the city and cultural quarter but without any road noise. Not cheap, but worth every penny. Really friendly staff who give you their time, nothing too much trouble and a very good breakfast choice. We stayed for 6 nights and loved every minute of our stay. Being an apartment type hotel with residents meant that we were treated as guests not simply people passing through. We had a late flight back to London and Stephen kindly arranged for us to freshen up in a room before departing for the airport. To top it all we were upgraded to a lovely suite on the 8th floor without even asking. What a welcome. If only all accommodation providers could match the customer service we received holidays would always be great. Well done team QWS !!
City Square Motel
3.7/567 Ulasan
CBD
A quiet short stay. The room is very clean. Would not stay in summer time as it will be very hot. Air conditioning noisy. Was lucky the weather is cool. Location was perfect and tram at door. Friendly guy at reception. Had few issues in room but worth for overnights and short stay. 😊

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