Hotel berhampiran Williamstown Beach West end car park, Melbourne

This is a lovely, peaceful place to stay. It's a short drive to cafes and restaurants at the Williamstown foreshore. The place was very clean and fresh. The staff were courteous and helpful. I will definitely stay again if I am in the area.

Pluses: - Loved our experience - both hotel and location. - Staff are fantastic and super friendly. Nothing is an issue - we felt very welcome. - Room was great, quiet and comfortable. It's an old building which has been spruced up with new paint and furnishings. - Bed was excellent and room very clean. Room for improvement - One of the lifts (there's only 2) is terribly slow and should be replaced. - There's only so much you can do with an old building but we had no complaints.

We are past residents of Williamstown and booked at Aligned as we had stayed previously and it was close to friends, restaurants etc. The checkin process was smooth and car parked in a secure park under the building. The room was clean and not noisy. At short notice we needed to extend our stay and Manager Michael was able to find us another excellent room. From an accommodation point of view, the room rate was reasonable, the beds comfortable, the shower was hot and the room was clean. The staff were really friendly and helpful. It was really convenient to go to Pelicans Landing restaurant and bar without needed to go outside. Well done, we will definitely return

Quiet night in 5 star luxury equalled by exceptional welcoming service making our stay very memorable. Tantalising food and delightful drinks in the club lounge together with friendly service provided a relaxed evening.Scrumptious buffet Breakfast

Very disappointed with my stay at this venue. I was there for 3 nights and after the first night I was looking elsewhere for accommodation. There was a knocking sound coming from the ceiling all night which was similar to Indian water torture, needless to say, had hardly any sleep. I approached the front counter in the morning to ask about the noise and was told that management are aware of the issue and they've had tradesmen checking it out. Apparently it has something to do with the new heating system in the games room and there is nothing that can be done about it. I asked if I could change rooms but was told it happens in all rooms, it wouldn't make a difference. Poor form Night cap, this should have been conveyed when the booking was made. The cleaners came through twice and on both occasions left the fridge door open which let my drinks warm up to room temperature. The first time it happened I had pizza in the fridge which had to be thrown out. These people couldn't even make the bed properly, leaving the sheets screwed up in the middle of the bed and just covering it over with the doonah. Never again will I go to a Night cap venue, it's obvious they have no care for the paying customers.

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

Enjoy the bohemian history of this iconic St Kilda hotel. It's quirky and you might find the odd stubborn spot on the carpet but the Artwork is fabulous. I especially love Mirka Mora's Angelic faces on the walls downstairs. Bed was comfortable, and room was quiet. Tee at the front desk was incredibly helpful and accomodating. This is not a venue for the faint-hearted, stay if you like things shabby chic and have an aerobic curiosity.

Service was very good but overall experience I would rate it as mediocre. The location is very convenient. The room looks quite dated. When we entered the room, i killed 2 bugs and was very worried if they were bed bugs, so called room service and they came down to attend to us right away. However, the hotel facilities were not functioning very well. For instance, the touch screen lift was not working well. Many time we scanned our room cards, it doesn't detect our floors so we ended up missing our floor and went up or down with other guests. The bath tub with spa function was so loud when turned on, you could hear them by the bed outside the toilet. All the furnishing in the room and surrounding seems very outdated. The chairs on the breakfast tables were not looking very new and quite dirty with stains and dirts.