Hotel berhampiran Viejo Portal de Mercaderes, Mexico City

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

Nice place good location would definitely stay again and recommend to a friend

Lokasi yang sangat baik dan bagus kerana biliknya besar. Terdapat banyak restoran di kawasan kejiranan, jadi tidak ada kesulitan.

Excelente servicio por parte de todo el Staff del hotel, la recepcionista muy atenta y en todo momento dando los detalles sobre nuestro alojamiento, el desayuno incluido muy rico y sobre todo el trato del Sr. Armando que fue excelente en todo momento, muy amable, atento y servicial, gracias a personas cómo él, hacen la estancia muy amena, recomiendo muchísimo Hotel City Express La Villa!

The bell boy service is really embarazing, they want to help and touch the luggage 5 Meters before your final destination. Nevertheless in the critical points, is not possible to find one of them. They are every time in other places or occupied talking with other bell boys.

Nice hotel with great location. Free parking is a plus. It can get chilly

Buen servicio, excelente ubicación

Excellent stay here. You couldn’t ask for a better location in Polanco. It’s in the heart of the neighborhood surrounded by restaurants and only steps from Parque Lincoln. The hotel is in a renovated apartment building, and they did an outstanding job. Great attention to detail and hotel is beautiful, modern and comfortable. Besides the location, the highlight of this hotel is its personalized and warm service. Angel the concierge is exceptional and Rodrigo at the front desk was most welcoming and helpful. A couple of negatives were the mattresses….way too soft with a lot of padding along with a very spartan gym….they could add some more equipment. Other than that, I have only good things to say about Kimpton Virgilio.

The place has a wonderful internal garden space. The representatives Mrs Margarita as well as Ms Yocelin always managed to take best cares of guests. The location inside is quite suitable to a relaxing stay.