Hotel di Mongmong-Toto-Maite

I had a wonderful experience at the SureStay by Best Western Guam Airport South. The rooms were clean, very comfortable, and the staff was very accommodating, kudos to miss Sherry Soliva, she was very consistent with checking on their guest’s needs. They went over and beyond to help make my stay enjoyable and comfortable. I highly recommend this hotel for anyone visiting Guam.

After booking here the last minute, I read the review and changed my mind. Unfortunately, there's no refund so we are stuck. I figured, we can just give it a try and have plan B to change hotel on the next day. Upon check-in, our receptionists was young yet professional and friendly. It was busy with line of tourist awaiting to check-in. However, we didn't have to line up with the crowd as we were taken by another person on a separate area. No line. So our check-in was a breeze, which was already a plus. The staff was always cheerful, chatty and helpful. They even holler from the distance to say good luck to my son who was on his way to his Jiujitsu tournament one day. I thought that was cool of them to acknowledge that. Our room was lit, nicely decorated and comfortable, with 2 full beds. Everything was clean and had everything we needed - fridge, TV, etc. The bathroom was clean, full of amenities; shower with strong pressure and hot water. The parking was convenient for us who rented a car for the weekend and it's free. I like that I can just get in and out without having to worry where to park or pay for parking. The parking is also covered, within the hotel building. Really convenient esp. it was raining that weekend. There's a couple of fun restaurants in the building too, one is gaming bar with music. The other one was Tony Roma's which we went for dinner one night. We had guest who came to visit us and we sat at the lobby talking while enjoying the music from that gaming bar. It was an overall an upbeat ambience. We end up staying our entire stay of 2 nights and 3 days. We will definitely stay here again soon for our son's next BJJ tournament.

I’ve stayed here several times already. This time around was great as well as they accommodated my request for a high floor. There are some gripes with our room though. There was a nasty sticky red residue on the floor between our twin beds under the security safe tabletop overlooked by too service. Also our AC for our room was freezing and the room was hot. The TV remote was also dead. I tried calling reception via the room phone but could not reach. I had to call via my cell phone to reach them. They were able to have a tech come in and change the batteries. I also informed him at the time of the AC. He restarted the AC but to no avail after some time. They were able to relocate us to a room a few doors down. The new room was much better and up to expectations of what I’ve had the past few visits. This time however, we did not get the usual free 2 bottles of water in either room. Not sure if it is no longer included but something to think about on the next visit. Upon check out, one staff at the reception tried to charge me once more when I had already paid via Trip.com. She was also asking me why rent fee was cheaper than normal and I had to inform her about the trip.com reward discounts I had used. She was corrected by another staff and I was good to go after they refunded my security deposit. Overall, another pleasant experience but not without some gripes here and there. The pricing for the room and the service from staff and tech was very well worth it. Will definitely stay again. Hopefully a better experience next time.

투몬 시내랑은 거리가 좀 떨어져 있어서 렌트를 하지 않는다면 조금 불편하긴 하지만, 리조트를 내가 빌린 것 마냥 조용하고 편하게 이용하고 싶으신 분들에겐 아주 좋은 선택지예요:-) 스탭들도 매우 친절했습니다. 리가로얄에서 2박 후 두짓비치로 옮겨 2박을 더 했는데, 두짓비치는 너무 시끌벅적한 느낌이 있었어요. 인피니티풀은 예쁘고, 룸 오션뷰도 매우 좋습니다. 조식같은 다이닝은 이용하지 않았구요, 룸 컨디션이나 시설은 좀 낙후되어 있긴 합니다. 하지만 기대를 안하고 갔는데 생각보단 훨씬 좋았어요. 너무 습하지도 않고 적당히 깔끔해서 좋았습니다. 가성비 좋은 호텔이에요!

The breakfast at the hotel was a well-stocked buffet-style meal. They did make custom omelets. The breakfast included a wide range of meats each morning. There were breads, cereals, and pastries. Coffee, teas, and juices were included. The rooms are large and are well-appointed. The bed, pillows, and linens were outstanding. My room had a nice view of the pool and ocean. The internet worked well. The hotel is well located near the beach, dining, and shopping district. Other nightlife activities are in close walking distance. There was a large self-serve washer & dryer on-site.

The only negative I have is that some aspects of this hotel are dated/in need of repair, but nothing too bad. OK, maybe a second negative was the nightly live music in the lobby that my co-workers could hear from their rooms on lower floors. The inside of the hotel is open all the way to the top (21 floors). The music was not an issue for me, but I was on the 20th floor. Now for the positive…. The proximity to town is great - you can walk to shopping and dining. The beach was excellent and right on the calm bay. There’s a water sports equipment rental place on the beach right by the hotel pool. You can get pretty much anything you’d need, other than motorized equipment. I rented a paddle board and enjoyed paddling around the bay for a couple of hours and would highly recommend it. There are chairs and umbrellas in the beach. There is also a large, resort style pool with bar. The drinks were good and affordable. While there could stand to be some updating of the pool area (maybe cement patch work and painting), they seemed to be working on it because the second, smaller pool and hot tub were under renovation. It seemed to me that a lot of places in Guam are just now starting to come back from the impact of COVID (low tourist numbers so limited staffing and repairs/updates to properties and restaurants). The Westin Club Lounge was great - good food, wine and beer, plus it’s on the top floor with excellent views to the south and west. The breakfast buffet had a lot of quality options. The gym was a little small for the size of the resort, but it worked. Bonus - plenty of garage parking. The staff was friendly and helpful across the entire resort. I’d absolutely stay here again!!

立地は最高です。プール、海へのアクセスよく、唯一の交通手段のトローリーの駅も目の前です。ホテルのお部屋は広く、アメニティの補充が足りない時がありますが、コンシェルに伝えればすぐに持ってきてくれます。ピザデリバリーも、日本人のコンシェルジュの方にお手伝いいだたきました。まだまだ日本円が弱いので、食費を抑えながら楽しめるように工夫が必要だとおもいます。虫除け、日焼け対策は日本から持参したほうがよさそうです。

AWESOME NEWLY RENOVATED BOUTIQUE HOTEL IN TUMON! Stayed at Hotel Tano for about a month, and the hotel was the perfect property for us while on remote work/vacation on Guam visiting family and friends over our kids summer break. The hotel had just completed their renovation and conversion to a newly renovated boutique hotel. We loved the modern design and concept of the property and of the Premier Suite we had stayed in. We also loved the view of Tumon Bay and It’s sunset from our suite. The property is also centrally located on Tumon, where we made the daily walk to Fujita beach which was about a 5 minute walk and the main Tumon shopping ***** which was about a 10 minute walk. Staff were superb, as others mentioned on here. They welcomed us with the Hafa Adai spirit, they were attentive to our family’s needs during our stay, and at times a couple steps ahead in insuring we had a great stay. They sure made us feel like family. These individuals includes (Brandon, Robinson, Sam, Rey, Oz, Misty, Josh, Jay, Mark, Sheryl, and Jamie) A couple specific individuals that made our stay extra special, were Oz and Misty. Oz Lobby Host, consistently greeted us as we departed the hotel to kick-off our day and welcomed us back in the evening as we returned back to the hotel from our fun filled day. Oz would also check in on us to insure we were having a great stay. Misty our room attendant, was consistent in servicing our room, and would consistently check in to see if we needed any additional room amenities during our stay. It was refreshing to come back from our day to a clean room. My kids also loved the care that Misty had put towards their stuff animals. Overall an AWESOME stay, and we are looking forward to staying again and will be recommending Hotel Tano to our stateside friends & family who are in search for a hotel on Guam.

in my 64yrs and countless hotel stays i have never been so disrespected and treated so poorly. after a flight cancellation a fellow traveler and myself were booked at this hotel and told it was a budget hotel with a shuttle. the shuttle driver asked for a $12 fare. when we arrived at the hotel the front desk, who i believe was the owner, began arguing with the driver and demanded another $12. we were not aware it was $12 apiece. we began to argue believing we were being conned. i eventually paid the $12 and the owner was still not satisfied and continued arguing in some broken english which i believe contributed to the confusion. i was tired and frustrated from 24 hrs flying and eating snacks for 2 days i had to sit on the floor in the lobby. the man traveling with me continued to talk to the front desk guy. when i tried to explain again the guy said ”you shut up” at that point i lost my temper and said we were leaving. they refused to return us to the airport and refused to allow us to use the phone. our phones had no service. after sitting outside we found someone to call a taxi for us and went to another hotel.

This hotel is weird as hell. When you get there there is no concierge to guide you. The reception area is at the top so you are expected to figure this out yourself. The hotel staff not very friendly, any questions asked seems like an inconvenience to them. No coffee or tea in my room, had to get it from lobby the next day. The room itself was decent, the bed was uncomfortable, the room had a bath tub which is always a bonus for me. Other than that very average hotel, just make peace with the fact you get what you pay for.