Palazzo Mosela Alla Porta

Great location, comfortable rooms and attentive staff. We would definitely stay here again, although it should be noted that there are no elevators at this property. Overall we had a wonderful stay!!

We spent one night here. We arrived late and we found no staff at the reception desk on which we were informed previously in a WhatsApp message. We found an envelope addressed for us containing the key and some additional information, so checking in was fast and problem-free. Our stay was fine here. The beds were comfortable and so the pillows are. The room was quite spacious and had an authentic style. It was very clean. The breakfast was also OK. I prefer the self-service breakfast much better, but it was OK: you can choose a croissant/other sweet buns, or a sandwich or some fruit with a coffee or cappuccino. This place is not a peaceful and quiet one so if you wish to have a place like that, go somewhere else. This is a hotel within the gates of a famous tourist attraction which means that there are people in the streets and bars in the nearby, so it is obvious that you’ll hear some noise even at night. We could sleep and had no problems with noises. The only negative thing is that the floor in the room was extremely cold since it was stone. For me, some rugs would look good and be useful. All in all, we had no problems here.

If you are looking for a QUIET place to sleep, this is the WRONG one. Though well located at the entrance of the old town, it has a few bars and restaurants downstairs whose attendants will make noises, scream and talk loudly throughout the night. We were booked for 3 nights but after a terrible first night, we decided to change hotels. Unfortunately, hotel staff was unhelpful and claimed that the city was having the Bravio festival, which “they were unaware of (as told by Andrea, the manager)” and therefore they did not warn their guests in advance. We have requested the refund for the 2 nights (340 euros) which we did not use, but until now we have not heard from hotel management. My advice is simple; stay away from this place and be skeptical of other positive reviews that could be misleading

I’m a frequent traveller and I appreciate hotels that look after the well being and satisfaction of customers which is not the case of this hotel. They were aware of festivities happening in the city and how noisy are the rooms and when I asked for a refund as it was impossible to properly sleep they just refused to do so. I spent one night in this hotel and had the feeling I was trying to sleep inside a noisy bar. You can listen every single noise from the street and the bars/ restaurants below that stay live until 2/3am. So at the end I preferred to leave even if not refunded rather than spend another night here. I wouldn’t recommend the place to anyone as their police on how to treat guests is not right.

In questa struttura non c'è alcun tipo di assistenza dalle 20 alle 9 del mattino.Nessuno ti accoglie all'arrivo,il check in avviene tramite foto dei documenti,nessuno ti congeda alla partenza.Quindi avendo avuto un grave problema presso la struttura che mi ha rovinato in parte la vacanza ,non ho avuto la possibilità di contattare nessuno.Ho letto troppo tardi che il tutto è in mano ad una società i cui impiegati rispondono solo in orario d'ufficio. Se disgraziatamente perdi la chiave della stanza si può dormire su una panchina di Montepulciano .Sconsigliato soprattutto a famiglie con bambini!!!

Bellissima esperienza, posizione utile a girare in zona e servizi efficienti. Dalle finestre del palazzo storico si vedono vallate a perdita d'occhio e, come sorpresa, ci siamo ritrovati la stessa vista anche dal soggiorno. Consigliatissimo anche il ristorante Porta di Bacco, di fronte alla Mosela, dove siamo stati a cena la sera stessa.