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Sofitel Montevideo Casino Carrasco & Spa
4.3/559 Ulasan
Excellent treatment and service makes you feel like at home! The sommelier Guillermo Jackson is world class! And for breakfast or lunch, a special mention for Ángel, waiting all tables with the same nice attention. And strategic location by all means in the city of Montevideo. Food is outstanding,.. Inventive, tasty, and always with a great wine selection, local or from Argentina and Chile for the
Cala di Volpe Boutique Hotel
4.3/556 Ulasan
Awful service - this hotel is not worthy of even 1 star. Their staff are not trained properly and ruined our stay in Montevideo, don’t waste your money here there are plenty of better and cheaper hotels available. 1) The hotel lost our booking and blamed it on us, making us wait 30 mins at reception at 10pm at night for our room 2) The window in our room was broken, we informed them in the morning and when we came back to the hotel that evening we were informed we couldn’t open the window and it was slightly fixed but they would fix it tomorrow (no offer of compensation or apology) 3. The reception staff repeatedly ignored our phone calls when we were trying to clarify the room bill (I called at 15 min intervals for 1 hour so it was obvious they weren’t picking up our room) - never in all the hotels I have stayed at around the world have reception staff repeatedly ignored a room call, it is the worst service possible 4. They tried to charge us more than was originally agreed for our room at checkout and nearly made us miss our flight I have stayed in hotels all across South America and this was the worst service I have ever received - do yourself a favour and save the headache of the poorly trained staff and book another hotel.
Aloft Montevideo Hotel
4.3/559 Ulasan
As I checked in last Monday at the Aloft, Tobias Bradley, one of the Front Desk Managers, noticed it was my birthday. From then on, he made my stay, a very special one. When you’re away from home on a special occasion, it could feel very lonely, so, every single detail, was greatly appreciated. I also want to thank the rest of the staff, specially, Gustavo, at the restaurant, who always had a warm smile and a kind gesture. In addition, this hotel has a perfect location, in an upscale area at Punta Carretas, practically next to a big shopping mall, surrounded by great gastronomy, and a block away from Rio de la Plata. I thank you all from the bottom of my heart for such a wonderful experience. I recommend this hotel wholeheartedly.
Pocitos Plaza Hotel
4/525 Ulasan
Me aloje 3 meses en el Pocitos Plaza Hotel, asi que mi experiencia es vasta al respecto del servicio que ofrecen. Era mi segunda vez ya que fui con mi hija en 2018. Es un lugar excelente en servicio, calidad y atencion muy amable al cliente, desde conseguir taxis cuando llueve mucho y es hora pico de trafico, hasta ayudarme a pesar la valija cuando sola no podia cargarla. El servicio es eficiente y cuidadoso, con una sonrisa amable siempre, si bien todos estan bien ocupados todo el tiempo. Trabaje en linea, y el internet fue estable y seguro, otro factor importante. Especialmente valore el profesionalis**o de la administracion, con Gervasio, Federico, Fernando, Martina (siempre tomando mate), Diego y el fabuloso Fabian, la amabilidad en persona! Todas las mucamas muy serviciales, pero la mejor para preparar y limpiar la habitacion fue Cecilia, a quien espero ver la proxima vez que vuelva a Montevideo. El te de la tarde fue siempre excelente, con variedad de tes y dulces para merendar. Una especial mencion a la sonrisa de Lucia en la cocina. Gracias Pocitos Plaza Hotel!!! Voy a extranarlos al volver a Toronto.
Hotel Ciudadano Suites
4.3/541 Ulasan
Apart from being a great location close to depar**ental transport and the hotel including the rooms are very clean the staff are extremely friendly and courteous plus they go out of they way to help - This is are second time stying in the hotel and we would highly recommend it
Hotel Gema Luxury Suites
3.8/520 Ulasan
Tem só uma coisa boa no Gema Hotel: a localização. De resto, menciono pelo o que passamos: 1) apesar das fotos no site, não há café da manhã (mas ainda bem que pertinho tem o ML Calentitas, excelente) 2) Banheiro sem secador de cabelo, toalhas de banho velhas e ásperas. 3) Edredon cheio de manchas. 4) Fronhas e roupa de cama com CABELOS de outras pessoas. Ao pedirmos para trocarem e explicarmos o motivo, o responsável disse que devia ter vindo assim da lavanderia. Ou seja, não era culpa deles. Ou seja, não precisam ficar chateados. 5) todos os cantinhos do balcão/janela com sujeira, vidros sujos, paredes sujas. 6) as cortinas devem ter sido brancas um dia, mas estão cinzas e encardidas de sujeira. Já tínhamos pago pelo Trip advisor, não tinha muito o que fazer, apenas encarar o assunto (afinal, era só uma noite lá). Considerei comprar roupa de cama no supermercado de tanto ”nojinho” que fiquei. Eles acabaram trocando, mas por via das dúvidas cobrimos os travesseiros com camisetas nossas. Estava frio, mas não tive coragem de pegar o cobertor extra que havia no armário - e para me esquentar, coloquei uns lenços de frio (echarpes) sobre nós. Resumindo: altamente NÂO recomendo. Pode ter sido bacaninha um dia, mas hoje está abandonado e sem direção.

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