Hotel berhampiran Allach, Munich

Wir hatten ein Komfort Zimmer zum Garten raus. Sehr ruhig große Terasse und sehr bequeme Betten. Alles da was das Herz begehrt. Nach der Reservierung haben wir einen Wasserkocher per Mail angefragt und beim check in wurde nochmals kontrolliert ob er wirklich da ist war er auch. Die Besitzerin war unglaublich süss und sehr auf die Gäste fokussiert wir haben uns super aufgenommen gefühlt und kommen gerne wieder ❤

I stayed at this hotel in 2019 when it was fairly new. The location is amazing. However, when I stayed with my girlfriend and parents this July, it was terrible. We stayed for 6 nights. First, the staff was very rude. Every time you interact with them, it's like they're doing you a favor. As it is in almost every establishment in Germany, they barely spoke English. Very shocking for a tourist city like Munich where there are nationalities from every part of the globe. Have English speaking staff at least. Second, room cleaning was not done the next day. I said, okay, we'll remind them at the front desk. Even with the reminder, it was hit or miss. One day, they completely missed it. Another day, they did not empty the trash can in my parents' room. And mind you, they did not clean the room EVEN THOUGH my girlfriend and I REMINDED the house keeping people when we saw them on our floor. At check out, my mom had mentioned that room cleaning was not done on some days. The guy at check out condescendingly said, ”normally we clean the rooms.” No apology or any effort whatsoever to make up for their mistake. At that point, I was not surprised and had to apologise to my mom myself. Lastly, me, my girlfriend, and parents had to rekey the room key everyday. It was so annoying and frustrating. Imagine getting to your room and the key does not work. Now you have to waste time and go to the front desk. It happened everyday. No apology or compensation from from desk. I will not be returning to this hotel and will look elsewhere. The location is good with a lot of potential. But the rude staff is not worth dealing with. We had enough downtown Munich at restaurants and cafes where the staff only spoke German and could not even explain any aspects of their menu in English. Footnote: The only pleasant person I dealt with at reception was Sarah (sp?). Just want to make sure that credit is given where it's due.

This hotel was quite an interesting experience as it was rather busy but there was no staff on site to manage the place. Instead you are suppoed to let yourself into your room by entering a personal code into the keypad beside your room door and that is where we ran into a problem. We had booked two rooms in this hotel for two nights thinking that we could arrive late (19:00) and put our bags in our rooms and hit the town for a bite to eat. We had booked this via Trip.com and they had only given us a reservantion number which is usually just fine if you can show that to hotel staff upon arrival. However since there was no staff to take us onboard we stood there not having a roomnumer nor an entry code nor any clue as how to find out how to get to our rooms. To cut a long story short (the onboarding proces took 90 minutes in total by which time we had missed our window of opportunity to go and get a bite to eat) we found a phone number where we were greeted by a remote staff member who led us through the check-in proces so that in the end we did get two room numbers (albeit seperated by three storeys) and codes to unlock the rooms so we were very grateful for this staff members' help. Trip.com on the other hand left us stranded on the pavement. The rooms were both very modern and pleasant with tea and coffee making facilities and even a kitchette for boiling an egg or perhaps make a simple dish. Nice bathrooms too. And the are situated right opposite the Olympic Park and a very convenient shopping centre with an ALDI.

Sehr freundliches Personal in einer idyllischen Lage. Innerhalb 10 Minuten ist man am Marienplatz mit den ÖPNV. Ist definitiv seinen Preis wert, vor allem wenn man für einen Aufenthalt in München nicht zu viel Geld ausgeben will. Würde ich bei meinem nächsten Abstecher nach München nochmal buchen.

Hotel pulito, posizione fuori da Monaco ma raggiungibile in 20 minuti,camere spaziose e pulite, ma cibo a dir poco imbarazzante ...una vergogna,poca roba e cattiva, pasta senza condimento...niente olio,niente formaggio. Da dimenticare, forse non preparati per la cucina.

Excellent location, pubilc transport just outside the hotel, staff is helpful, rooms are quite big, beds are big and comfortable. Check in and out quick and easy. Wi fi signal can be better. Overall quite nice accomodation for reasonable price.

L'hôtel est aisément accessible, un peu en dehors de la vieille ville, donc un parking aisé. Les chambres sont propres fonctionnelles et la literie est assez correcte. Le petit déjeuner se prend dans le restaurant Grec attenant, il est complet, sans exagérations. La climatisation est silencieuse et heureusement car la ventilation de la salle de bain est infernale. Elle tourne en permanence et est bruyante a tel point que l’on a du enlever la carte de commande de l’électricité de la chambre pour la stopper. La salle de bain présente des problèmes d’ergonomie, dérouleur de papier mal placé donc on s’y cogne, la vitre de la douche trop courte donc on mouille partout… L'espace entre la télévision et le lit est insuffisant, on se cogne donc également contre la télé. Le petit déjeuner se fait dans le restaurant Grec attenant, et les ‘bacs bain marie ne tenaient pas » les œufs ont fait le grand plongeon mais ils n’en mettent pas d’autres… Aux vues de tout cela c’est trop chère pour ce qui est proposé.

The best experience ever. The staff are amazing and very helpful. Would definitely stay only here in munich and highly recommend it.

Simple hotel, extremely busy with very rude staff. Stayed for the start & end of a tour. There were no clean towels so we were left with 4 hand towels to dry ourselves with. Desk staff rude & uninterested. Breakfast extremely busy and felt like feeding time at the zoo. If travelling for myself again I definitely would not stay here

I stayed with my family for 4 nights. Everything was great location, breakfast and clean rooms. However, I would like to point out the exceptional behaviour of the whole personnel with a special reference to the manager and Mrs Marianna Zampa. Thank you once again for your great help.