Hotel berhampiran Hanf im Glueck CBD Store, Munich

We were there for Pride weekend and while the location, parking, and our room was perfect for our trip, the customer service was not. Even though there was a room service menu, there was no room service. When my spouse went to ask, since no one was answering the phone, the reception lady carried on a whole 10 minute conversation before addressing my wife. Conversation, not helping a customer. Afterward she dismissively said there’s only pizza and wings and you have to order from the bar or for delivery. This was not the only dismissive encounter. Would we book again? Only in an emergency as the amenities are not as advertised and the customer service. Otherwise we did like our room and the location.

If you are looking for a place with a similar price range and location, I highly recommend Aloft over Mercure. Location: close to Munich central station, but you can hear people screaming and yelling at night. Be careful walking on the street late. Staff: front desk staffs are not very welcoming but the attitude was acceptable. Other staffs are friendly. The two hotlines of the 24-hour manager and front desk never worked during my stay; no one answered on either line. Room: you can feel it's old. Although the room is in great condition, you can still feel its ”oldness.” The shower room has only half door, which is a weird design because you can splash water everywhere after showering and make a mess. The air conditioner and heater did not work. I tried to call the staff to help, but no one answered. And due to the malfunction of the air conditioner, the air was not circulated and felt very stuffy. The old room smell was getting stronger since there was no air conditioning.

The hotel is at the opposite of the main train HBF but depends with entrance you come out. We blessed that the breakfast provides Prosecco on Sat & Sun free flow from 6-11am. And of course wide spread of breakfast, mainly bread. We enjoyed our stay

The hotel has all that you need for comfort as a tourist. You are only a block away from the Munich Hbf so walking to the hotel with luggage was no problem. Proximity to the train station was essential for me since I used Munich as base while taking several train trips. The front desk staff is helpful and made it easy for someone who speaks very poor German. The rooms are sizeable by European standards and very comfortable. Fitness center was acceptable. You are about 4-5 long city blocks away from getting to Neuhauser Street and main shopping district (about another 3 blocks to Marienplatz) so if you mind the walking then maybe not the place for you, but I had no problem with it. Several restaurants within close walking distance (albeit not fine dining) and an Aldi's next door. One one hand nice to see a very diverse area in the immediate neighborhood, but also some sketch figures, but encountered no real problems (albeit a few odd visuals that I will not share). The breakfast was very good and I generally at eenough that lunch was not even a need or a consideration. Overall, well worth it.

We had an absolutely wonderful time at Sofitel Munich. The room we were staying at 425 had a nice spacious room with many amenities. All the staff were very friendly especially Manager Mr. Umut was very accommodating and very helpful. He was always greeting us with a smile and took care of all our needs and requests. The bar was also very luxurious with many nice cocktails. We will miss Sofitel and will definitely come back next year!

Another Aweseome stay at the Aparthotel Adagio Munich. Loved just everything here. Have been here before. Stayed with the family for three nights before our vacation flight to explore the city. Staff is wonderfull, especially with kids. Everyone was so welcoming. Room was nice and tidy, spacious and equipped with everything you needed. We could even prepare small dishes for our Baby Boy. We will definitely be back soon.

This hotel is very new and visually appealing. The front desk team is quite fabulous and friendly. I think the entire team, including the M Club lounge team and bar team honestly made this property memorable. They did a great job hiring fabulous people. I was hesitant to book here from previous reviews but am somewhat glad I did. There’s two grocery stores nearby, the bar has decent food and the club lounge actually has very decent wine selections plus champagne during brunch. I never ate dinner at the club lounge though. Proximity to downtown and tourist attractions was decent. My biggest complaint is regarding their AC. Our room’s AC wasn’t very efficient. I phoned down asking for some fans, but was advised they didn’t have any. They sent an engineer up who verified the AC was working properly. I assumed they simply didn’t have strong AC in the rooms. We slept uncomfortable every night. When we actually visited our friends’ rooms, their AC was much stronger. I requested a room change but was advised they were fully committed due to Adele, which is why we were in town. I believe they should have adequate AC in every room or have fans as a back up. The club lounge also was severely understaffed every evening. There was one night where we went up for drinks around 9pm. It was crowded with only one server working. It was clear he was working as efficiently as he could, but there were simply too many people in the lounge for him. After going out to nearby bar, we returned around 1:30am to the lounge to grab some waters. The gentleman was still working diligently trying to set up the lounge for breakfast. Overall, stunning property aesthetically. Great team for the few people they do have. They honestly just need to hire more people for every department.

I seldom give bad reviews to the service staff because no matter in which country the service staff is hard and will face a lot of unfriendly guests. But this time in Westin made me feel very bad. Total three days of breakfast, first day because I went with my dad and I could see well with my baby. The second day dad was too tired to join us. I was the only one to babysit a one year old baby. While I was ordering tea with the waitress, she accidentally knocked over the milk and spilled it all over the table. But the first thing I did was apologize to a lady server and assisted her in cleaning it up. Of course it was not clean as new. When we went back on the third day, an older male waiter came over to chastise us before we even sat down, presumably meaning that he had soiled the dining chairs yesterday and told us to sit in the baby chairs. I stated that there was no problem and apologized again. Surprisingly he shrugged it off and left without bringing me the baby chair and without serving me tea. You can imagine how embarrassed I was. The person who came to enjoy the service was scolded. That wasn't enough. This time I was with my dad and the baby wasn't creating extra trash and I could make sure the table was clean. The way normal polite people would bring it. The man ended up coming back to chant as we were leaving and kept saying we created trash.????? You didn't have a single crumb from your meal? If you don't want to serve customers, you have the option of changing jobs. Several other lady waiters were very friendly. What was a very good impression of the hotel was ruined by this one person. We will be going to Munich often but are not going to choose this hotel again. No one wants to be stared at by a mean person while eating breakfast.

It’s very good, but enough issues to knock a star off. Lots of good things - very clean, modern room. Great shower. Good lighting. Comfortable bed. Fabulous breakfast, with omelettes to order. Every sort of milk you could imagine (though except, oddly, we couldn’t find fresh - the one we thought was it was UHT!). Great gym on 14 floor. Internet lightning fast. The staff were friendly and gave you full attention when you were with them. Issues. Short staffed. On checkout, for example, only two staff, one of whom was on the phone … then the other could not get round an issue for a couple checking online, so had to be helped by the first. When a place is this swish, check in and out should be fast and slick. It wasn’t. Short staffed in the restaurant too: we’d booked a table but were ignored by the two staff who were covering the bar and the tables. A lot of tables and a long wait to be seated. Better training needed: at least greet and acknowledge the waiting guests. Restaurant food was ok. In the room: no access to the online hotel directory: reception didn’t really understand the problem and sent a spare remote up to us, then guessed maybe a software issue. No USB ports in the sockets, and none to loan (you could buy them apparently). (Tip: actually there there are two USB ports - on the back of the TV! They’re fiddly to reach but it can be done, and they charged a phone overnight).

The hotel is lovely! The staff have been great and super helpful, about a 10 min walk to the metro, or a 1 min bus ride to the metro (which is located just outside of the hotel). A little bit out of the centre, about 10 min on the metro. The gym is simple but 24/7 access. The only issue I have is that the room service knocked at 9am on Saturday morning, and again at 9:30. They didn’t replace my empty water bottles during a 6 night stay.