Hotel Holiday Inn di Munich

Excellent staff service at the reception. Breakfast was great a lot of choices of food. Location is at the city centre easy to find with local amenities and shops around the area. Transport is very accessible.

I had the misfortune of staying at this hotel from 10 October to 15 October . During my stay, I encountered a number of unsatisfactory service levels. First, I could not proceed check in at 3PM and took almost an hour to complete even thought I had a confirmed reservation with my reservation printout. When I asked the reception staff on duty about the reason of the delay, they said it was because the reservation system was down but they could actually find my reservation from the tray on the front desk! Second, when I entered the room, I realized there are dusts inside and dirt on the outside of water kettle; also, mold is found at the ventilation in the toilet. I asked for a clean kettle before noon on the 14 Oct before I left the hotel for lunch; and when I returned my room at 5PM, the same dirty kettle was still in my room. I have brought the dirty kettle down to reception and ask again for a clean one. Staff on duty refused to change for me until I insisted a clean one is a must. I don't think their staff treated my request seriously. Third, as we all know the deposit of empty plastic water bottle can be refunded from supermarket in Germany. I have placed 3 empty bottles on the desk, not in the bin from the 1st day of my stay. When I returned to my room on the 3rd day, all empty bottles were gone while the trash in the bin were still there. Lastly, according to their laundry service request form, regular laundry (NOT DRY CLEANING) service is available from Mon to Sun 8.30AM-7.00PM. I have placed my order with the form completed as ”Laundry Service” before 8.30am on 15 Oct. Nothing has returned until 7PM. I was told by the staff on duty the information about service time on the form is incorrect for more than a year. She did not offer any help. She just kept asking me why the staff did not tell me no laundry service on Saturday in the morning. Her attitude was so bad and kind of blame on me. There was no customer service at all. I am sure this is my worst hotel stay experience so far. I am extremely disappointed from this bitter experience.

This hotel is located a few train stops away (Station: Harras) from the central train station, so it was not difficult to get to it. The infrastructure of the city is such that getting around is relatively easy. One just has to follow the directions on a map, whether physical or online, and you are good to go. The check-in process was smooth. I realise getting up and walking to where my room is, that the hotel is quite large, so if you are not up to walking a lot; ask for a room close to the elevator. The room is large and well maintained. I appreciate the bottle of water on top of the minibar fridge for guests. There is a breakfast place just a short walk away if having breakfast at the hotel is not something you would like. Not a minor issue, but it does say in the directory of services that laundry items sent in before 8.30am would be returned by 7pm the same day. However, mine was not and luckily, I was not departing the hotel the next day. It was attributed to a manpower shortage, says the front desk team member; and I know it to be a prevalent issue worldwide. The internet connection in the room is also very slow, especially in the evenings, in my opinion. If you decide to forgo the servicing of your room, hang a “go green” pouch on the doorknob and you will receive a surprise gift. Aside from the bakery around the corner, there are a few eateries close by. Despite the shortcomings, it was an enjoyable, fuss-free stay.

I'm really conflicted about this hotel, in some ways it's a great hotel and in others not so much. I'll start with check in, I booked a ”Queen bed” which to me means bigger than double especially as there is an option for just a double. so had to pay to upgrade to a ”executive room” which had the bigger bed, so another €60 on to our bill, but was discounted from €90. room was big, bed was very big and very comfortable. had to ask for a kettle (had a coffee machine but no kettle) had a minibar so a fridge which the first room didn't have even tho website says a minibar. all rooms have balconies but no furniture out there so I had to ask for chairs, also dont think the balconies have been cleaned in a while, i left foot prints in the dust. bathroom was old and needs refurbishment, shower pressure is rubbish, water drains very slowly and bath has all gone rusty. our first room was right next to the second room and overlooked some car park but then right next to it is a factory and then behind that some excavation work is taking place, the 1st night all was quiet as it was Easter but the second night from 3.30am lorries with there reversing noises where going on and that night the factory noise went on till almost 10pm. this is not the hotels fault- but if booking a room I would ask for a different location for room. breakfast was beautiful, everything u would want, all presented lovely and u could have omlette made to order. we used the resturant the 1st night, the food was very nice but very expensive- but we later found out this is how Germany is. Husband used the gym- mini gym as they call it and it is mini but it kept him happy for an hour. pool is a added bonus but pictures make it look bigger than it is, Sadly it was far too cold for me to get in and the steam/sauna are only turned on at certain times and we missed the time slot but they both looked good sizes. all the staff we came across, from reception, to restaurant and breakfast staff and especially the cleaners were lovely, very polite and helpful if u have any questions or requests. we would stay here again if it was the original price for the larger bed and if we had a different room location.

While the hotel stay was comfortable and the rooms a nice and clean we found the front desk staff rude and unhelpful. From the start they have shown no courtesy, I called up the hotel from the station to inquire about the location and landmark and found the person speaking to me couldnt care less about giving directions. Then when we arrived there, there was no one at the front desk. Since there are two Holiday Inns adjacent to each other we were confused as to which one is ours and kept the cab waiting to check. Finally we had to let the cab go as not one was there to answer our query. After a long wait the lady manning the front desk finally emerged from the cabin and was very rude with us. She couldnt find our reservation, we had to panic call the booking.com customer service and incurred a huge mobile bill for the international call only so that we could confirm our booking. She insisted we had not paid for our rooms and we had to argue and show proof of payment. Any query we had about the hotel amenities or sightseeing were unhelpfully answered. The person who looks after the snacks corner was the only congenial and courteous person. The hotel is within walking distance of a train station and the bus stop is right outside the drive way, There are some good restaurants about 5- 7 minutes walk from the hotel. Lidl is a stones throw away so are a few other grocery stores. Once you get the hang of the place its pretty convenient. The only reason why the rating is average is because the hotel is good and the rooms were comfortable and neat. Otherwise only based on their customer service it would be poor.

When we had to book a hotel in Munich, most of the other hotels were very expensive or they were booked out. The niu loco still offered rooms under 100€ per night (breakfast included!) under fair conditions. The niu is not far away from the motorway. Its neighborhood/surroundings are not beautiful. Luckily, the heavy traffic outside could not be heard in the building at all. You can park your car underground for 10€ per night. The next Tube station is within easy reach: you can walk there in 5 to 10 minutes. Line 6 takes you to Schwabing and Marienplatz directly (3€50 for one ride). My room was quiet, clean, and cozy. The bed was comfortable. There was no mini bar, but a TV with a big screen. In a box there were some games and a toy for children. The bathroom was extremely clean. I was fascinated by the disco lamp, which produced “psychedelic” light effects on the ceiling and walls. The lounge opens up into the breakfast room. Their breakfast offered a wide choice of rolls, different types of delicious German bread, various jams, sausages, fruit, yoghurts and mueslis. At the coffee machines there was self service. The coffee tasted good. Contrary to what you can read in some of the other guests’ reviews, I found the staff open-minded and cooperative. In a nutshell, I would readily return to the niu loco, because it has got many more advantages than disadvantages. My colleague wants to return there with his family.

Good location close to the interstate. Police and fire station nearby. Three underground stations in walking distance. Bus stop over the street. Own parking garage (€15/ngt) which is definitely a pro as free parking around there is kinda non-existent. Rooms are really small, No desk, not even a closet just hangers next to one bedside. Room was very clean, but had damaged light fixture. Breakfast was nice, daily change of ingredients. Love the pancake machine ! Negative was a bad smell in front of the elevators, no bench at the front and they tried to charge me twice for parking.