Companion01984439169
30 November 2023
Although I don’t usually do this, I have to share my experience so this doesn’t happen to someone else. September 15, 2023 I booked a room at Days Inn By Wyndham in Natchitoches, LA to attend the Christmas Festival. On November 18, 2023, I had to cancel my booking for my own personal reasons. I called this hotel within the next day or so confirming that since I cancelled more than a few days in advance (being it was almost 2-3wks early) that I would not be charged for anything or have a cancellation fee. The desk clerk who I spoke with confirmed this, saying that I would not get charged anything being that it was in enough time in advance. As of November 30, 2023 I received a text from my card company saying I had a charge of $96 from Days Inn by Wyndham in Natchitoches. I immediately called the same exact place I called a few weeks prior, telling them about my previous call and what was told to me but also how I still was charged when I was told I wouldn’t be. The desk clerk put me on hold to speak with the GM and later told me that “since the Christmas Festival Weekend (december 1-3) is our busiest time of the year, when you cancelled you got charged for at least one night out of your stay.” This was not ever told to me prior to this second phone call so being charged for $96 was a shock to me. I was also told that since the GM owns this specific hotel he/she can make their own policies/rules at their own times. Although I do understand these calls are being made under the discretion of the GM, I do not feel as though these rules/policies should effect the people who already cancelled prior to putting this in place. I expressed my concerns and feelings about this and I was told that this policy/rule has been in place for years now. So my question was “why was it not charged to me the day I chose to cancel, which was about 2 weeks ago?” I received an apology for my “inconvenience.” Unfortunately, now I don’t have enough funds that I was going to use for gas money and food since this was charged to my account without my knowledge. Although the desk clerk was very polite and apologized, and I know it was not his fault, this should not have to happen to anyone else. Please choose/book your stays wisely!
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