Pengguna Tetamu
8 Julai 2023
Good Hotel, I was Impressed with the first impression, Rooms are Cozy and comfy. Lots of ants in the bathroom. Not an issue when I understand its nature and Hotel team attended rightaway and solve the issues. At my checkout, I paid everything. Settled my bills, asked them to store my luggages for 2 hours, as I wanted to do sightseeing and lunch before heading to flight. We stopped by reception twice, once we were waiting for the vehicle we simply asked for a glass of water, even the staffs reconfirmed if we want a glass or bottle.. we clearly mentioned that we need a glass of water. They brought us a bottle of water, which is very nice, excellent and we loved it. After checkout we went out, due to traffic we came back to Hotel in rush, worrying that a minute wasted might miss our flight. It ruined my whole impression with the hotel when the staff member came running behind me mentioning I have a billed to settle, I asked her what is the item to pay since I have settled all my Bill's. She had no clue, started calling her colleagues, while I kept saying I might miss my flight. Make it hurry, at the end because of the hotel service I wasted my time to pay for a bottle of water which is misunderstandings or the hotel, served us a bottle when we asked for a glass, fine if they charge for a glass. Not a problem to pay but the charges should be presented and asked to pay rightaway when they know that we are checkout and ready to go. Just running behind me for payment of a water bottle, irritated me alot and changed my whole impression of the stay. Nice hotel, if you want good comments and to be popular in the city with the tourists. Need to train the team of what service is. Its definitely not the Receptionist fault. Management should train them, be available to make decisions when it's related to customers experience. Or empower the Receptionist in decision making. I have no problem paying for a bottle of water when I have paid alot more for my accommodation and food there.. but last impression was spoiled from their own mistake.
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