Hotel berhampiran Guggenheim Museum, New York

Two doormen stationed at the front entrance saw us retrieving our luggage from the cab trunk, but made no attempt to help. I had checked in a day earlier and was great full that the room was made available at 12 PM . They did tell us there was no view; I was okay with that as we are in NY regularly and at this trip it was not a priority. I haven’t stayed at this hotel in a few years, but remembered the excellent butler service and lovely accommodations, and was looking forward to it. The checkin felt like something one would expect at a Highway motel. No explanation of any services, no welcome drink, no Butler introductions, nobody accompanied you to the room or directed you to the elevator. The room had the tiniest window, with a curtain without a valance (# 1406) facing a wall a few feet away. No Natural light what so ever. The leather head rest on the bed was ripped on a couple of spots. It had only one not very comfortable lounge chair in a fairly large king room. So if you are a couple, you cannot even sit together for a cup of coffee. In the past at checkin the butler would introduce themselves, offer coffee , tea etc and make sure you were satisfied with the accommodations. We had ballet tickets for a matinee, so initially decided to just go with the flow. Went for a quick lunch at the Astor, paid around $170 for 2 ceaser salads, a bloody mary and a glass of Duvel Leroy Champagne. I have no problems paying premium prices for value , but $28 for a Bloody Mary with a celery stalk garnish and stoli vodka? They claimed to have invented it , but definitely not worth the price. When we returned back from the ballet and returned to the room , it seemed really depressing. They call it an interior room , but it could easily be in a windowless basement. We requested a room change and requested to speak to a manager. We were told the manager was downstairs and would call us back. We were going to dinner, so left the front desk our cell number. The manager ever returned the call. On our return when we requested a room change, we were told that they were completely sold out. At this point we were exhausted an decided to just let it go and returned to our room for a good nights sleep. It was around 10:30 PM, and there was a continuous loud rumbling sound. When we called the front desk , we were told that the noise was from their service elevator which was being used a lot that night as 2 of their 4 passenger elevators had been broken for a couple of days. They offered to now move us to another room. So at 11 Pm we had to get dressed and pack up to move to another room. The new room (1903), had a moldy smell. Got up next morning with a back ache as the bed was not comfortable. In the morning the moldy smell seems to have gotten even worse and I did report that. I was told it was because of air conditioning! We called the butler for coffee in the morning. The French press coffee arrived with c

Hotel has great location, there is a ferry and bus service right outside the hotel. Swimming pool and gym was okay. Overall stay was good!

Als Familie haben wir uns für dieses Hotel entschieden und gebucht, da es einen Spabereich und einen Pool haben sollte. Beim buchen hat man uns die Frage erst nach dem einchecken und kompletter Bezahlung gesagt, dass der Pool und der Spabereich nicht aktiv ist. Wir aber die Buchung nicht rückgängig machen können. Die Stornierung würde zusätzlich mehr kosten als die gezahlte Summe. 3 Nächte knapp 1200€ bezahlt und das ohne Frühstück, obwohl bei der Buchung Frühstück inklusive war. Zudem ist es im Hotel sehr laut bedingt dadurch, daß es an der Schnellstraße liegt. Wir hatten selbst in der siebten Etage das Gefühl, dass die Autos durch das Zimmer fahren. Zimmerservice war vom 25.09- 29.09 nur einmal im Zimmer zum säubern und wechseln der Handtücher, und das 1 Tag vor Abreise. Wir hatten aus dem Urlaub Handtücher die wir genutzt haben. Im grossen und ganzen waren die Angestellten zwar freundlich aber nicht hilfsbereit. Ich kann das Hotel nicht mit einem ruhigen Gewissen weiterempfehlen und vor allem nicht, wenn man als Kriterium einen Pool angibt aber für den teuren Preis keinen bekommt. Ich kann nur hoffen, dass die Bewertung für alle ersichtlich ist.

It was great location , transportation to time square was easy simple. Highly recommended

Booked this hotel as a pre-cruise hotel that was convenient to airport with free shuttle. Also chose this hotel as they allegedly had a buffet breakfast. Even pgined hotel to confirm the breakfast and how much it was. What they FAILED to tell us was that the breakfast was ONLY on weekends. Shoukd have been a detail to disclose, without having to be asked, if was in fact every day. Airport shuttle was as expected: runs every 1/2 hour (pickup at airport @15&45 min after the hour, departs hotel on the hour and 1/2 hour.). Check-in went fine, HOWEVER...arrival at assigned room we could hear the air conditioner ”screaming” a squeal so loud we could hear it in the hallway before we even opened the room door. Had to go back to front desk to get reassigned. We never had occasion to try to use our room phone, until day 2, when we discovered it didn't work. Called for maintenance, who offered to replace phone, then came back and said he couldn't. (Now can't get a wake-up-call for early morning departure, unless we were willing to move and change rooms AGAIN!) And to make it worse, maintenance couldn't get the alarm clock to work, either, and he had to replace it too. On-site restaurant is decently large, with decent menu, but prices are outrageous! ($20 for a burger!) All hotel staff were warm and friendly. NOTE: For being a traveller's hotel, very disappointed rooms do NOT have in-room safes. Over-all, could have stayed at the Crowne Plaza for only $7 more. We'll be sure to stay at the Crowne next time.

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酒店房間不小，設施很乾凈，晚上也很安靜。這次主要是去紐約，住在外圍比較安全一些。早餐不錯。

Close to airport - excellent shuttle service - 18/10min Uber rise to Jersey Mills Shopping - approx 20 min Uber to port. Nice layout of hotel - but dated but in good shape. Quite a nice hot bfast - with good service too. The only glitch I had was on the morning to leave my safe wouldn’t open - maintenance spent over hr to open missed my ride and ended up being late- front desk were unable to arrange transportation or anything

Great stay. Awesome gym. Nice suites that are clean and new. Bed was comfy and gym was good. Mall high next to the hotel was clutch for shopping. Id come back

Great hospitality, had a wonderful experience staying there , staff was friendly. Best hotel in the area and will be going there again . Manager was friendly and upon request they respond very quickly